Hertz Rent A Car

Road trip had been planned for months. Car reservation had been made for months & confirmed several times.
We arrive at 7:30 AM, as scheduled & the dealership had moved without any notice to our customers.
We finally locate where Hertz relocated & guess what no car.
Supposedly the manager had gone to pick up our vehicle. After waiting till, 1:30 PM, he arrived with a car. We had ordered a full size car & after this long wait he is offering us this compact car. The car looked terrible, flimsy & would not hold 4 people & their luggage.
Discussion was not an option… this is all we have, take it.
By now we are all hungry, frustrated & angry. We start calling rental car companies, Wesley Chapel is not the city to rent a car in!
Rather than going back to Tampa, where some of us started, we finally located a vehicle in Zephyrhills. Off we went. It was a nice car, so we took it.
Now we had to return to Wesley Chapel, pack the car with our belongings & try to hit the road. It was about 3:30 — 4:00, when we finally got on the road. The first day of our vacation, was stolen from us. We had to stop way before our destination to eat & get hotel rooms.
Thanks Hertz for knowing how to have lousy customer relations & driving customers away! This time I can definitely say never will use again.
What’s a girl to do? Stand up for what’s right & hold people & companies accountable.

Needed a cheap car for the in laws. And Hertz was the cheapest. The fun begins, go to pick up the car. They moved to the other side of the parking lot.
Nice guy at the counter, getting close to closing time. He gets a call, someone needing a car. He apologizes that they are out of cars. Then gives me a choice of 2 cars.
He then did a quick hose off and fills the tank.
Going in knowing I was going to get bad service and car that was questionable road worthy. They actual did better than I expected. So here is one more star.

Honestly this location deserves zero stars based on how bad the manager, Amy Johnson, treats her customers. Stay clear of this location and hertz overall. My experience started off horribly and ended worse. I reserved a car and was told they had plenty to choose from. After being dropped off by the people working on my car, hertz had none to rent out and after two hours I finally received a tiny clown car compared to the mid size I rented. Over the next few weeks, I went through four different cars, none were cleaned and empty on gas. Their issues ranged from bad brakes to ignition going out.
Over the last few months I have spoken with Amy Johnson directly on her cell phone and on numerous times she apologized and promised a refund of my money. It has been 6 months, dozens of calls to her, that location and corporate and she still has yet to fix the issue.
Do yourself a favor and stay as far away from her and the hertz in this location. You are guaranteed to have a terrible experience!

Girl at the desk seemed 100% over her job. Sorry that your miserable, but my transmission is acting a fool and I just dropped my car off for service — I think my day is equally sucking, some customer service would be appreciated.
Two stars only because the car I needed was available and ready in a few minutes. I usually use Enterprise when given the choice — that will continue to be the case!