Men’s Wearhouse

Here is the follow up, nothing has been resolved except that we will be finding a new tuxedo rental store, ASAP. Corporate told us to go back in and we would be taken care of.
When we arrived, there was one other customer in store. We went to the tuxedo desk and explained why we were there. We explained past issues and that we just wanted to confirm what tuxedos we were getting.
The woman at the desk was new and continued on a conversation with another guest that was sitting there before beginning to help us. She spent approximately 15 minutes searching the computer trying to find our information. She had to ask for help from another co-​worker. We finally realized that they had shortened my fiancé’s last name on the paperwork. She was then able to locate our information. She tells us she will be right back. We waited another 15 minutes. She finally comes out from the back. At this point, we are fed up. We are now 3 hours into this process. We explain that we are done with this, we want a refund. Finally, the spanish woman who helped us originally came out from the back. She said she knew exactly who we were as we had been in there 2 and a half hours previously. She was extremely rude and condescending. We told her that we no longer had any confidence in this store and we wanted our order cancelled and our deposit refunded. She said fine, sat down at the computer and typed away. No apology, nothing, but a very rude demeanor.
It is like the employees in this store have no idea what is going on and don’t care about the customers. They also had the same tuxedo vests options (which are filthy by the way) with the discontinued options still available!
At this point, we are just over a month away from our wedding and now I am going to have to go find a new tuxedo store and get everything taken care of.
Also, we were told that the manager from this store would be calling us, he never did, just the original salesperson we had dealt with.
Avoid this store at all costs!