Mr Hoop

I had a bad experience with Mr. Hoop. In a nutshell, he came out to repair a broken piston on the basketball system but never finished. He said he got the wrong one and left a piston dangling from my pole for over two months. I must have called and emailed 8 times during that period. I ended up doing the fix myself. Never heard from him. I’d say follow through is not his forte.

For folks who have had these negative experiences, I just want to tell you about Basketball Systems Plus, owned by Harold Maccaferri, tel # 508−747−4517 (cell #774−454−4176). I found this company because I was unable to get a call back from Mr. Hoop when I was just trying to get a repair done on a system he installed 12 years ago. I called Harold Friday, he was here today, and the work was done. He is a pleasure to deal with. He sells, installs, and services Bison brand basketball equipment. No website but if you call him he’ll send you his brochure that shows what products he handles. My own system is a Bison and it has held up quite well over the years. Bison’s website lists Harold’s company as their recommended dealer in this region. I think you will like dealing with Harold, I certainly did. He is based in Plymouth. Good luck… just wanted you guys to know there are good options out there.

We had the same experience as everyone else — check cashed a few months ago, base installed, radio silence. I called the hoop manufacturer who put us in touch with the local supplier and that got us nowhere. Finally, my wife called him EVERY FIVE MINUTES one morning until he picked up, and he installed the hoop the next day. So that tactic works. It’s a shame we had to resort to that, but it did work.

I spoke to the Wellesley police this morning and they informed me that the «396 Washington Street, Suite 395» address is a UPS Store and it probably just represent a post office box.
9÷16÷15: still no refund check from mr. Hoop/​Eric elofson. FYI. He cashed out check on 7÷23÷15.

I just started googling to find out if others had a problem. We are in the same boat. Paid (which he of course collected right away), 4 weeks for base and said would be back on Thursday to install hoop, and now nothing. No response to many phone calls etc. I have a very disappointed son and a very angry mother!!!
UPDATE: Still no hoop, even though he is apparently telling people that all the Unilocal reviewers have been satisfied. What a joke.
UPDATE #2: After threatening legal action we now have a basketball hoop installed. And to the reviewer that says we were simply impatient, that is not the case at all. I work in procurement and can appreciate the fact that delays happen, but a good business will communicate these things in a timely manner not ignore you.

I had the same experience as Jennifer D.
I ordered a hoop and install from him in June 2015. He did nothing until July 2015. He installed the base. He then said over email prior to July 4^th that the manufacturer sent a damaged backboard and he had to send it back. I called him after that 10 times and he didnt respond. I also emailed him 5 times he didnt respond.
I finally called the manufacturer last week (August 2015). They told me that he hasnt ordered from them since 2012. They have been trying to contact him, but he isnt responding to them either.
Basically he lied and has stolen $ 1,600 dollars from me.
Be very very careful. His actions with me are basically criminal behavior. Jennifer D. I will join you in that lawsuit.

Same experience, he called back right away to get my deposit end of July. But once check is cashed it is radio silence. It has been 4 weeks, got a base put
in first week of August but no hoop. Now voicemail
says leave of absence. Will join you all in legal action, will message you.

I don’t know how this guy is in business. I called a month ago and it took over a week to get a return call. He quoted me a higher price than was on his website to remove a hoop and haul away. Once we got the price straight he said he would be by within the week to remove. Three weeks later no call no service no response from an email sent. To add insult to injury, I tried his number today and got a recording for some gift card promotion. Is Mr. Hoop out of business??? if not, they should be.

First call, Eric told me to call back in a week to schedule an installation. He Ignored my next three calls!
Technical foul — Poor customer service.