2nd Time Around

Made an appointment two weeks ago to consign some fall clothes. Arrived 15 minutes early in an attempt to be on time for my scheduled appointment. Upon arrival I was told to wait 5 minutes. As I browsed through the racks, the 3 employees continued their conversation about how one of them shouldn’t be scheduled to work so much and how it isn’t her problem or fault. They then professed their love for each other, and upon the departure of one of the employees I was helped. Immediately I felt as if the lady helping me was rude and condescending. Everything that came out of her mouth was rude and actually made me felt uncomfortable. I decided that I would not consign my things after all, and told the lady that I didn’t like how she was acting. She was somehow in shock. I left after telling her exactly how rude she is. Seems like others have had similar experiences based on other reviews of the rude salespeople. I will never go here again.

I have to admit I went here expecting the rude service that earlier reviewers posted. I was pleasantly surprised the woman was nice and very helpful. I will be back. They had a great selection of high end designers not to mention some excellent purse finds. The shoes were awesome and I scored!
I will be back.

Eh. I’m a petite and it’s hard to find sizes small enough for me (especially pant/​jeans) in consignment shops and this one was no different. The store clerk ignored me and I was pretty much in and out in 10 minutes. The clothes were more for an older generation and the place was heavily scented with moth balls and perfume… I won’t be back.

First off, I didn’t want to click on even one star but I guess that was only option. Today is Tuesday, May 6, 2014…
I went into this limp consignment shop wanting to get some information. I immediately could feel a certain coldness with the only (late middle aged) woman working at the time. She made me uncomfortable with her curt answers yet i continued on with questions regarding the items she carried and as to whether or not it would be a fit for my evening gown collection: Armani. She grew quite irritated as I browsed around and noticed (out loud) that all the items were your dull, provincial, New England /​Martha’s Vineyard attire. I simply gave her a big thumbs down in lieu of my dresses not matching the persona of the location we were in. no biggie… now at this point, she went sort of off the deep end and started to yell out «Where are you from? This is one of the wealthiest towns in the state, along with town of Weston next door, and dover and la di da di da…
I responded first with a long hard stare in her eyes, maybe ten seconds, with a look of «what? are you stupid»? … She astounded me with her outright classlessness. Meanwhile, I informed her cold stoned face of mine, that I am from this area and I know all the areas around these classless towns. I didn’t bother to let her know my pedigree but she was the epitome of a sorrowful min wage elitist who wants to play the part of not only a rude and disrespectful salesperson, unprofessional, far from refined, but she seemed almost giddy and oddly uneducated when she spoke of wealthy towns… I was stunned but then again not really… but to shout down a customer who merely had differing taste in style than that of her shack of shop had in inventory, seemed sophomoric to say the least… As I told her on the way out, you must be cautious to whom you speak so rude and to whom you gloat about all those wealthy towns cause you just never know who it is you are speaking too. I am utterly embarrassed with these Anglo Saxon low IQ woman in these supposed wealthy towns acting as if they have class under that pathetic rude and with mouths watering over postal codes. oh my. What a fool she made of her self not to mention the GOD AWFUL merchandise… But then again, not like Boston Metro has any true fashion. that’s old news. STAY AWAY… She is a very short tempered woman, highly sensitive /​almost angered by a customers dislikes and she is beyond crazy rude… I was is awe… I cannot believe this woman actually assumes that just because her little used clothing store is in Wellesley that it means these clothes are worth their value in fashion. no no no, they are worthy of one dull bland printed for mommy in kitchen attire, or church, its Provincial, uptight, Country Club and of course, Marthas Vineyards «so called fashion » … SO miss salvation army store employee, just because you think these, in your words «high line», 300 percent marked up clothes, mostly made overseas, defines Dover, Weston, Lesley, etc, that doesn’t mean the wealthiest communities in THE WORLD would agree and these areas would put your seriously low IQ comment further to shame… I have been around the world… And I know Boston and The Cape fake all too well my friend, and YOUR lusting obsession over wealthy towns here and Dover, and Weston .(Oh GOD, is this person FOR REAL I THOUGHT TO MYSELF AS I STARED HER IN THE FACE?), demonstrates your sad lack in worldly living… because From Tokyo, to California, to Hawaii, to all of Europe, to New York… What you brag about becomes moot. These towns you speak of may be wealthy but wealthy and dumb for paying out their wealth in a state with zero upper crust amenities … Take your insecure, short fused self and quit that job.
You were absolutely mean and need to work on your interpersonal skills, refine your tongue when expecting to take money from a person, and mostly, stop counting dirty peoples money here in good olé Wellesley, where facades become transparent to me !!! or leave the people business. you may wanna consider knitting, alone, in a caretakers home in Weston!!! ;)

I bought a beautiful high end bag here for a semi reasonable price and love it but besides that one find I would not recommend this particular STA. I think because of location their prices are higher than usual for used items and other STA’s. I have been to the store three times. The first time I came from work and dressed in Burberry and was treated very well and spent a lot on some nice items. The second and third time I was dressed nicely but jeans and a t-​shirt and was treated like I almost didn’t exist. The salesladies were very rude and one was speaking in a very condescending way to a customer that was in the store looking to consign. I wouldn’t say I would never go here again because I did find a great bag I love but it certainly isn’t even close to the top on my list of shops. I’d rather pay full retail any day then be treated and see others treated less than one should be.

Great collection of shoe options. Yes, they have been worn before, but a pair of Lanvins for the price of a pair of Nine West shoes new? Yes please! Didn’t find as much in the clothing as I might have hoped

While the shopping here was fun (and I found a lot of great stuff at pretty good prices), the service was incredibly offputting, rudeness and condescension to the max. I guess I should have dressed up to go shopping to avoid being profiled by the really unpleasant women who worked here — they were snooty and insulting. Also, these same employees were really bad at organizing the fitting rooms, and got all pissy when one put me in a changing room that the other had thought she’d reserved for someone else. Work together, ladies. Also, snobbiness should have no place at a second-​hand store, no matter how good the labels on the clothes.

This is the best of the S.T.A. stores. Amazing things. «Can we say Cartier, Prada,»
It’s always a treasure hunt and the staff is amazing! Love you Cindy and Susie!

I LOVE this Second Time Around. They have a great range of classic stuff, but also some cool funky stuff. I went last night (70% off sale!) and picked up some great stuff — a really great Elie Tahari coat for $ 35, and my daughter got a few awesome things. Will definitely be going back there!

I’ve been shopping at STA for quite a while and this is by far the WORST store of them all. The two times I have been in there to consign clothes I have been treated very rudely. First I was told a certain price to consign two Bottega Venetta bags and then told a much lower price by another salesperson. They clearly need to brush up on their fashion knowledge. Then I went to go pick up a few items that didn’t sell and was told by the manager that she never would’ve taken my Prada sandals because she thought they were fake… which I was completely offended by. She was then VERY rude when I said this is why I will never consign here again and she proceeded to say in a condescending manner that she was canceling my account (which was fine with me anyways). And then picked up the phone and completely ignored us, like we were not important customers.
I am a manager at a retail store on Newbury and if I ever spoke like that to customers I would be fired immediately. DO NOT SHOP HERE.
I will not consign here because the terms are very bad, but I will continue to shop at the Newbury St stores where they are extremely friendly and helpful!

This is an upscale women’s secondhand/​consignment store. It’s owned by a lifelong local, maybe more than one. Behind the counter are the high-​end bags, like Hermès, Fendi, Coach, Prada, LV. They also carry big-​label (not precious) couture jewelry. Stock rotates based on what’s available or being consigned at any given time. Lots of well-​known labels in the clothes. I’ve never been a consignor, only a shopper, and this has been a fun store to take my moms and aunt to, all of whom like to poke around and browse bargains. Last fall, I got an Appleseeds jacket for $ 40, and a vintage Pringle sweater for $ 30. Several times a year, they have good sales, and every day they have a color-​coded tagging system to mark their regular schedule of sale pricing. Be prepared to spend some time looking through their inventory, as with any secondhand/​consignment shop, and don’t be afraid to try things on in their changing room. You can find a lot of expensive things for good prices here.

Great location. Be prepared to search. It’s a small store, but quite a few great items (if you can find them in your size!).
Both new and used items. Most of the items being in great condition.
I happily took home a brand new St. John jacket. Tags were still on it.
It’s worth taking a look!
I’ll be back and can’t believe I didn’t find this place sooner.

Very cute store. Looks like the consigners are a little older at this location, but I got a lovely white button down shirt from Banana Republic, as well as a short sleeved sweater from Banana Republic as well.
Best of all, the lady running the shop is so nice– she directed my husband to a Pete’s coffee so I could shop in peace :) Love her.

great sales! i got a fendi bag (in great condition) for $ 30. my kinda place.

i had a great experience consigning my clothes at the wellesley second time around over the summer. the whole process was easy breezy from start to finish. the employees were all friendly and not at all snobby even when rejecting some items (it happens!). during the consignment period you can set up an account online and follow along with what is selling and how much money you’ve made. wellesley is not as busy as the boston stores so they are pickier with what they will take, and a lot of items didn’t sell, but i was satisfied with the prices they set and the amount i made. after your consignment period, you go to the store, search the racks and find your clothes that didn’t sell to take back with you. this store didn’t lose any of my clothes (which has happened at other locations!) and i got my check in the mail the next week. this location has a lot of high end clothes and designer shoes and handbags. most of the women who shop here are older, but there are still lots of cute trendy finds.