Texas DPS

I went in very nervous because I knew I had to have the right ppw, and I was not sure if I did. I did not wait long because I arrived before the doors opened. What I thought was going to be a monster of a day was not. I thank Sonya Cadiz, for all her assistance. She was great, things went smoothly because of her, I truly believe this, because when I tried to get help from someone else, who’s name I will not mention, it was a struggle, and I knew this new person was not for me. Sonya, did her job very well, and not only did she do her job, but she did it with a smile, and compassion. I had to go up there about 3 times, because I did not have the right ppw, but I was ok with this since I knew I was being pointed to the right direction. I have not had a license in over 5 plus years, today I went in after waiting a a week for my online surcharges to clear, which was holding me back from taking the test. Today I received help from Sonya, even though she was not working the front, she assigned someone VERY nice, and helpful to help me along this path. I took my computer test, passed it and the same day I was able to take the driving test due to someone called off, I was excited. Sonya, ended up being my drivers test operator, and I knew I would be in good hands. She is very easy to get a long with, and she makes it easy to not be nervous. I really do feel if she is one of a few great employees there. In the short amount of time that I have spend with Sonya, I know I love this women. I may not ever see her again, but I know she is needed to continue to help others along their journey to driving. May god bless Sonya, and her family/​friends. And I pray, Jesus takes care of her, and send her help from such a amazing person as he sent me.

Absolutely disgraceful that in the so called developed world in a red republican state the average wait time for devices at this location is 2 – 3 hours. Pathetic and moronic
I hope the red republicans can invest more of their budget surplus money to improve this location and it’s services.
I hope Mr Rick Perry has to come and deal with this.

Incredibly inefficient system and poor customer service. Arrived at 3:10PM expecting with no complaints to be there for a few hours. I walk in to the front desk and was told that the line was outside. I look behind me and see nobody in the front entrance or any line, but walked back outside in case I missed something. Two young men stood outside smoking and talking. Uhhh… is this the line? Still completely confused, I walk back in and state I don’t even have a number yet and she stated the line outside was for a number — nobody else could be in the building. Yes most seats were full, but there was PLENTY of standing room inside. I ask if I’m really supposed to stand outside with 2 young guys smoking, it’s disgusting and she told me to move away from them then. On top of that it’s getting colder outside so not exactly stand outside leisurely weather. I asked if she’d be coming outside to walk me personally in when I was able to take a freaking number and she said someone would come out. Idk call me crazy but I’ve never experienced such ridiculousness before. The wait I was prepared for. Being denied a number and asked to stand outside next to a pair of smokers? Um, no thanks.

I’ve been there 4 times… left twice because i was told the wait was 2 – 3 hours. Left once because their system was down (and had been all day) with no eta.
They need more offices to handle the amount of residents.

I’m officially a Texan. I was at the DMV for exactly one hour. I don’t understand their numerical system, but that’s not my business. People were called in their order of arrival. The clerk was really sweet and made the process easy for me as I was quite disorganized. I’ve heard horror stories about being there for a long time, but I think one hour is ok. I’ve sat in the Louisiana DMV for longer than that.

I actually am very, very impressed! I had to go in and get my driver’s license renewed in person this year and I have been dreading it. Seriously dreading the long wait, the surly employees, and all the hassle that comes from dealing with a governmental agency. I mean, I really figured I would need to go out for a drink afterwards. Unfortunately I couldn’t, as I got through there so quickly it was only 9:30 am by the time I was done!
You go in and let the front desk person know what you’re there for; he gives you a number and paperwork to fill out (for a renewal). I got there at 9:01 (on a Thursday) according to my number and there were 3 people ahead of me. Not too bad. I figured it would be about an hour or so. Filled out my paperwork, and waited for maybe 15 minutes, then they called my number, indicating what window I needed to go to.
The lady was so super sweet! She wished me an early happy birthday and joked about my age (something like how does it feel to be a teenager or some such). Very personable and pleasant. I got fingerprinted, photographed and eye tested and boom. I was done. It took 30 minutes. It took less time to get my DL renewed than it took me to get ready to get my DL renewed.
So if you need to get your DL renewed in person, do not be scared! They make it painless and easy here; although I wouldn’t go on a Monday or a Friday; that’s their busiest days. I can’t stress how impressed I am; I remember the days when it would take HOURS to just get your license renewed, and to be able to get it one in 30 minutes with friendly people? Five stars all the way baby!

The wait wasn’t bad, I had 25 people in front of me and it only took about 20 mins to be called up.
That’s when I got someone who was more interested in texting on her phone and making personal phone calls while I am trying to get my drivers license. Yes literally while I’m at the counter she messed up my DL because she was texting and then calling someone about being at her house for a pick-​up. Really? You couldn’t wait until a break or in between customers. I know it’s the DPS but you are still being paid to provide a service.

Got my name changed in less than 30 minutes! Fastest time I’ve ever been in and out of a DPS.

So besides the incredibly long lines, the fight between people waiting, filing a police report about said fight, and being told I didn’t have the correct paperwork twice (I went home to get the right thing and then the second time the lady wanted something different), this place was ok. Eventually I was able to get my drivers license switched from California to Texas.

Awesome!!! I had to get my name corrected. Been here 3 times due to not having correct documents (I know, I know) Anne helped me out. She went above and beyond to accommodate my fiancé and I. I am forever grateful! Just sweet and helpful. Way better service then what California DMV has to offer! Someone promote this gal because she is professional and offers optimal help –The Texas Way!

Yes, this may be a driver’s license place and majority of driver license places the people are mean, rude, and ghetto. But at this particular location the people aren’t instead they are very nice, friendly, and sometimes humorous.
I like this DPS place and I will probably continue to go here. The location is nearby and usually the process goes by really quickly. They have 5 employees working and the number is always called random, but in order.

I’ve gone twice in 3 mos for a license renewal. Got there when it opened and waitrd about 30 min total. Staff was friendly and greeted me good morning. Patrons weren’t ghetto like the one on 290.

I would give these lazy incompetent a-​holes a minus 5 if I could! It damn sure isn’t first come first serve. Rude ass people working here. Zero customer service go to any other place if you can. Total time was over 4 hours. They use a coded number system where certain numbers mean you are there for say just a State ID, or a replacement licensen or a new issue. If you have 300 number be prepared to wait a long time. Apparently only 1 person could issue New License and she went to lunch because they would call one 300 number about every 10 – 15 min. then all of a sudden they didn’t call one for over an hour when I started complaining loud enough for everyone in the room to here (Standing room only twice while I was there they ran people out that were there helping other people.) All of a sudden they started calling 300 numbers again. That was my 2^nd attempt the first time I went in it was also Standing room only 90 – 100 people. Horrible place, terrible service they act like they are doing you a favor when actually these people are paid by our tax money!