Nu-Look Collision

Our car was backed into by a neighbor while parked in the street, and the damage was pretty bad. NuLook got us right in, and Scott did the repairs from start to finish. He did a great job, the car looks just like new! The insurance adjuster had quoted for a repair of a certain panel, and he thought it best to replace it so he worked with them to get the replacement covered. It sounds like he had to fight pretty hard to do so, but prevailed and got the replacement approved. Unfortunately, this made the repair take longer than expected (not their fault, insurance adjuster had to come out, then they had to order new panel, etc). At first, they were great about calling with regular updates, but for the last 4 days that they had the car, we heard nothing until they called to say that it was done. The staff was courteous and the work seems top-​notch. Would definitely use them again. A previous reviewer stated that the paint begins to peel after a few years; if this ends up being the case for me, I will update this review at that time, but so far so good.

As someone who had never been in an accident I wasn’t very familiar with the process of getting my car repaired. I was very pleased with how Nu-​Look assisted me through the process. They were even more helpful than my insurance claim adjuster. When my insurance neglected to answer or return my calls, the staff at Nu-​Look was very patient and helpful with answering my questions and giving me updates on how my car was doing. Picking up my car was a fast and easy process and it was cleaned inside and out when I got it. When my check engine light came on the next morning they were able to have me come in that afternoon to have it looked at. Overall my experience was great. Nu-​Look made my accident much less stressful to deal with and I am very grateful for that. Not to mention, my car looks as good as new! Keep up the good work!

Last Tuesday my car unfortunately was hit buy a School Bus, luckily no one was in the car at the time. I was so overwhelmed and frustrated with the whole situation, there was a large amount of damage on my car. When I spoke with my insurance carrier, State Farm they recommended Nu-​look. I did have some hesitations from reading other reviews, however, after talking to a few coworkers and my father (who had word done at this location) I decided based on their positive feedback to take my car to this Nu-​Look location.
When I went to drop off my car I spoke with Mike Bender initially, he explained the process of how they would fix my car and went over the initial inspection with me. He gave me a lot of information and I started to feel more at ease. He informed me that Tammy would be taking over my «case.»
Wednesday afternoon I received a phone call from Tammy regarding progress on my car. I was shocked to hear from them so fast! Tammy gave me an estimate and explained that State Farm was already aware of the estimate and damages. Tammy told me that my car would be ready the following Wednesday, Thursday at the latest.
Friday I received a call from Tammy with an update on the progress of my car. It was nice to hear from her and feel completely in the loop as to what was happening with my car.
Friday I received another call from Tammy with a second update where she explained again the progress on my car.
I felt comfortable knowing that I did not have to chase them down for an estimate or a progress check or even to have information sent over to my insurance company. All of that was handled by Nu-​look!
Tuesday I received a call informing me that my car was going through the painting process and would be ready Wednesday afternoon.
Wednesday came and when I went to Nu-​look to pick up my car I was literally in shock! Not only did my car look amazing and all of the damage was completely fixed the inside of my car was COMPLETELY clean! They shampooed my seats, mats and cleaned every little space! I couldn’t be happier!
I would go back to Nu-​look in a heart beat if I ever needed damages repaired in the future. I would also recommend This location to anyone who is in need of repairs. All of the staff were extremely friendly and I felt as though they had amazing customer service as well as knowledgeable people working for their company. Thank you!

Wait until a few years pass and you find all the paint repairs starting to rust due to improper refinish preparation. This will not be as noticeable on the repair to the structural areas, mostly because they are hidden behind equipment such as air boxes or compartment covers, but never the less the repair areas are rotting as you read this. This will be especially evident on door skin replacements where the entire parameter folded edge of the door paint will arbitrarily fall off and start to rust. This again, do to inept techs not doing their job correctly in order to beat that «flat rate» clock.

So progressive car insurance says take it here we fully insure. All work. ok I thought good I don’t have to track down a good shop, how wrong I was. It took 3 weeks for front corner number damage, then comes to day I need to pick up call me an hour before pick up, sorry can’t pick up car we aren’t done yet. ok so when can I couple days. So I pick days later. looks nice, going over work but… drive 10 miles or less 3 different dash lights come
I call them they act rude, short with me .so tell them I am bring back for services. 4 days later I come I’m andThey just clear computer again send me on my way. when sitting their several people come in about different issues that were not Taking care of or what have. Still not fixed going to dealer on their dime. One way or another.

Really bad luck with this shop, I heard lots of good things which persuaded me to go there to get my car fixed. They gave me a date of when the car would be finished it was not, it took an additional 2 days. When I got it home I noticed some issues were not fixed, I had to call back and drop my car back off for an additional 3 days. My car would have been 2 but the lady forgot to call me, this was told to me by the manager. When I picked it back up I thought everything looked fine. It took me about a week to discover that the new paint job on the bumper was not the same color as the rest of the car. I get it, you can never match a color perfectly but my blue car now has a purple bumper. I also had them replace one of my tires, it wasn’t until 2 weeks later when someone pointed out that the new tire was a lower model one. I had 4 top of the line tires on my car, now I have 3 and 1 low model tire worth half the cost. Would not reccomend going here for repairs!!!