Jo-Ann Fabrics and Crafts

Jo-​Ann Fabrics has some really good selections on craft items, ribbon, fabric, even baby shower items that only a few places carry. Their prices are good and they have great coupons on their website.
Kathy was our cashier and she was extremely nice and helpful which made the store visit even better.

This is always my go to store for craft project. I normally get a ticket for fabric cutting before I go & get my fabric. So I don’t have to wait in line for fabric cutting.
I love to chat about my project with ladies.
While I am standing line to pay, I pull up coupons on my phone & save 40−50%.
Staff are always sweet & helpful.

I will never shop here again I scheduled a class and I got no phone call to confirm the class and I missed it today and I called to see if I could reschedule or get my money back and they said I couldn’t do either of them so just to let everyone know if you miss a class you won’t get your money back

I am giving this location four stars for the sales and one of the front end staff members. She is my bestie in my head as she is so sweet and helpful. The other ladies are not too friendly, but she goes out of her way to tell you about a good deal or how to save money. What is her name??? I’ll post an update when I get her name as she is management material. This store is quite organized, clean, along reasonable prices.

I have never, ever, successfully used a competitor coupon at this place! Their coupon policy online clearly states they accept competitors coupons. I am willing to accept the fact (maybe) that they don’t consider Michaels a competitor because Michael’s doesn’t sell fabric, okay, I can see that, but telling me that you won’t except my competitor coupon that is a percentage off of my total fabric purchase? Where do they get off thinking that that’s okay when they have a policy that doesn’t stipulate that they don’t accept «percent off purchase“coupons? They said its because «their manager said so». Apparently, the manager at the store is not required to adhere to the corporate policy. Who knew? Please, I urge you, if you’re serious about the work that you do, please shop anywhere but here.

I have been coming to this Joann’s for well over a year now. Every time that I come here all employees have been helpful. I’ve never had a problem with anyone being rude nor crabby. The ladies at the cutting table are helpful and have no problem explaining questions that I concerning different types of fabric.
The cashiers are just as helpful during checkout. If I don’t have a coupon, they always seem to have an extra one so I can receive the discount.

Poor organization, poor break scheduling. One employee as cashier on a Friday afternoon, a 45 – 60 minute wait for cut fabric… No excuse except poor store management.

Ive never written a review before but this place HAS to be written about. Everytime I’ve been here I have horrible customer service. They won’t let you even take your receipt in if something goes on sale the same week or return it and repurchase. Don’t get bullied by a bunch of crabby ladies!

I went here last week with my Moms and bought material for a skirt and top. I was pretty clueless about what to do (interfacing, etc. …now I know) and the lady who cut my bolts was friendly and helpful and helped me pick out an interface for my top. I thought they had a good variety of materials especially compared to the Lubbock branch. I found everything I was looking for pretty quickly (but yes we spent 2 hours inside looking at things). Lots of pattern books to peruse and they had almost every pattern I was looking for.

i am not a crafter. i don’t sew… i don’t really scrapbook often… and i’m definitely not a knitter.
that being said, i usually only come to this JoAnn’s for costume supplies or framing. But the last few times i’ve been there it has been a nightmare. The lady who works the framing center is on a perpetual smoke break. i swear… i’ve gone in there 3 times to get things framed, only to have a worker tell me that the framer is on break or at lunch (at 4pm?). this is not rocket science people, get another person to cover framing! or encourage an anti-​smoking campaign…
The last time I came in was different though. I walked up to framing and the framer lady was seemingly chatting it up with a personal friend of hers. When she turned and snarled, «Can i HELP YOU?», i said, «yes, i’d like to get this framed». she said «Well i’ll get to you after i’m done helping this lady.» aka «when i’m done getting paid to have a personal conversation with a friend.» So i just stood there and waited (eavesdropped) until it was uncomfortable enough for them to stop talking.
the checkout line is always a nightmare.
last time i was there, the woman working the register had to get a calculator out to calculate 50% of 19.99. UGH.
I enjoy hancock fabrics more, in terms of service… but they don’t have the same selection. JoAnn really has anything you could need for a weekend crafting project, just make sure you take a few xanax and budget at least 2 hours before you go there.