Conn’s HomePlus

I would give them zero stars if it was an option. Our delivery was wrong four times. They brought the wrong recliner (it didn’t match the sofa or love seat), they were missing half of the love seat twice, they forgot the TV. A disastrous experience. Sales associate had no answers. Store manager was unwilling to help. Still waiting to hear from the district manager (they refuse to give us the district managers information so that we can contact them on our own). Still waiting on a refund or compensatory gift card they are supposed to be sending in the mail. This all happened ¹¹⁄₂₃ and we just got our love seat ¹⁄₆. So much for next day delivery…

I went in dreading being harassed by sales people, but that was not the case at all. One salesman approached me and pointed me in the direction I needed to go. He gave me plenty of space and time to browse. When I was ready I called him over. He made the process smooth and painless. He was very knowledgeable and friendly. I would shop here again in the future.

If I could give them zero stars, I would. They have rotten customer service and poor knowledge of their own promotions. The manager refused to help me with their price guarantee and told me lies about their policies. I drove up the freeway to the other location on Alameda Genoa and was helped without issue or delay. Do yourself a favor, drive the extra few miles and deal with people who know how to take care of their customers.

This review is a long one but please read to be aware of Conns and to learn from my experience!
Purchased a new fridge from Conns in Webster, TX on Nasa Rd. 1. The fridge was delivered a few days later. I noticed immediately that when it was being installed that one of the handles on the fridge was dented. This was caused by installers tightening the dollies belt to tight around the fridge. They offered compensation but I said no «it’s a new fridge and I want it fixed or the handle replaced». The installer called into there dispatcher and installer said they will bring a new handle in a couple of days. I also signed there work order as well showing that. Well a week goes by and no calls from Conns. I called Conns and they said they would check on it and call me back, that didn’t happen. Called them again and they set up a Wednesday appointment. Took off half day of work to be home during noon to 6pm time frame they had set for me, again a no show! Called back next day, Thursday, and they said they would investigate what happen and call me back, no one called me back. Called them back in the afternoon, lady said she does not know what happened but would create another work order and they would be out Friday between noon and 6pm. You guessed it, it was another no show and a waste for me of another ½ day of vaction. Called Saturday spoke to another lady at Warehouse and she said my work order was canceled! What the hell! I said by who to her and she said she didn’t know… She then created another work order and said they would be out Sunday, again a no show on Sunday. Well mad as hell I spoke to a manager and he said someone would be out Monday. They showed up Monday and replaced the damaged handle. Finally!
Lesson # 1– If you can wait, if it’s damaged in any way you might have the installers take it back to Conns! Be leery of what I went through and take names with date and times!
Part 2.
Conns talks a good game on price guarantee but here are some things to know!
After me purchasing the fridge Loews, Sears, Home Depot all had the fridge about $ 200 cheaper. So I checked Conns Web site and it was no longer on it. So I called the Webster store and they said it was on Clearance now $ 200 cheaper they also said they had them in stock at the warehouse. So I called 2 other Conns to confirm at was given same answer as above.
So I took all the printouts of Loews, Sears, Home Depot and the info from who I talked to at each Conns location to get my price adjusted. I spoke to my salesman and he said I needed to speak to the manager. I sorry but I do not remember his name but he was a tall black gentleman. First off he said the do not match Web site prices. I said well you can go or call them to verify the price. He said they only match newspaper adds. Well I said ok, you have it on sale yourself at the price there selling it for. He looked it up and said yes it’s on clearance and we don’t match clearance prices. What the hell. So let’s see I purchased my fridge 1 ½ weeks ago, you have a 30 price guarantee and you don’t match you’re own clearance price? About this time the manager is getting very hostel towards me. I told you are being dishonest about your price guarantee. He gets all huffy and puffy and jumps out of his chair and says he takes offense to me saying he’s dishonest. Well I said if it’s not you then Conns is. So I said to him, so let’s see everyone drops there price on the fridge, instead of you marking it down as well, you say it’s «Clearenced» to get out of paying someone the difference? Yes that is dishonest in my book! I even called Conns Corporate and they back him up as well. Corporate did state I could return for $ 79. The manager told me it would be $ 79 + 129 handling fee! Again dishonesty!
Please be aware and make informed decisions!

So, our old dryer quit on us and we needed a new one. We wanted just a plain, simple dryer that had high, low and no heat settings, and we didn’t want to spend as much as our rent… or more. Holy cow, there are some nice dryers out there, although you will pay for it.
We had bought a washer here a few years back and the price and service was good so we decided to check them out again.
We found a GE dryer and the price was definitely right; although I guess you have to buy a dryer connection kit for every new dryer now so that was an extra $ 30. We weren’t too impressed with the delivery/​installation charge, so we decided to just take it and hook it up ourselves.
Luckily they had one in back, otherwise if you want to pick it up you have to go to their warehouse on 610 near the ship channel bridge.
Of course the salespeople are all commissioned so they definitely want to help you a LOT, which isn’t a bad thing. I didn’t feel like we were being attacked so that was plus too.
The connection kit they sold us had the wrong length of power cord so we had to go back up there and exchange but that’s not really their fault. We should have looked a little closer at our outlet and where the connection was on the dryer.
All in all is a quick, painless endeavor and we even bought a new vacuum as ours went out this morning too. So I feel super domestic now with my new dryer and vacuum… just call me Suzie Homemaker! lol