Coastal Eye Associates

I have been going to this place since I was a Teenager. Now that I’m an Adult this is the first time I’ve had «HORRIBLE» service. I usually see a different Dr., but he was booked all week long. My eye was swollen so they told me on the phone I could pick so I chose Dr. Gibson.
My appointment time was 920am. I came in and the lady wasn’t at the desk. I stood there and someone told me she’d be back and sign in and sit down. I signed in, but there were two different sheets. When the lady came back she picked up the other sheet and called up two people who came in after me. She never picked up the sheet I signed. I walked up and told her I came in before these people and signed this sheet. She didn’t say anything. She rudely walked off.
I sat down and waited and waited and she came back and started to clean the pens after putting on gloves and she wandered around for a bit and then picked up the chart I signed on. Then more people came in and she called them up and not me. I finally walked up and said why are you skipping me.
She said I NEVER SKIP anyone. I don’t do that. I’m not that person to skip anyone and I have not skipped anyone since I’ve worked here!!! Started to slap the paper around and I asked to speak to her manager. She got up and walked off again.
She came back and told me my card was with the doctor. Then said if I wanted to talk to a manager she was around in the back. Then asked me if I wanted to speak with her. I said yes! She left and went back to talk to her.
Then the manager came around stood in front of us and when I started to complain she believed her employee that I was the problem. When My wife spoke and told her what was going on the manager told me I was in cue to be called by the doctor. Or In Check to see the doctor. Which we didn’t know what that meant.
This would have been nice to have been told this instead of being RUDE to a patient!
Then the manager said this isn’t the first time that this employee has done this. Really so if she’s like this why is she still working there???
If it weren’t for the doctor I like I would be leaving and going some place else. I hope this manager actually talked to this employee and didn’t just blow it off.
Dr. Gibson was good and helped me with my eye problem for what I came in there for, but to put up with the crap when you’re not feeling good to have an employee talk to you like that is down right wrong so this is why you get a bad review! Dr. Gibson gets 5 stars, but you my lady who was rude to me gets your clinic NO STARS if I could do that.

These guys are pathetic. Never pick up phone to schedule appointment and if you are there and want to schedule 3months appointment then always their computer is down!!! I only go there coz of Dr. Gunderson but looks like it is impossible to schedule any appointment. Looking for new doctor now. Never ever going to recommend these guys.

March 2015 waited 1 hour past our appointment time to see the doctor.
Today 11÷18÷15 I have been calling and leaving messages since 11÷16÷15 to try and get a copy of my son’s glasses prescription. As of today no return calls from the office. I called the main number and they tried to contact the office but after 5 minutes on hold they came back on the line and said they could not get anyone to pick up. I was put through to the office manager’s voice mail. I will see if I can get some customer satisfaction from her.

Well Dr. Gunderson is awesome. However, the wait time is pathetic. The four times we did come here we were seen 2 hours after our appointment time. We only spent maybe 10 mins or less with the doctor each time. The staff behind the receptionist desk seem to out number the doctors and nurses. Surprisingly they were still extremely slow in doing anything at the desk. The appointments are booked on top of each other so don’t be surprised if 4 people go ahead of you even if your appointment time was before theirs.
Dr is ⁴⁄₅ but due to the lack of customer service, the review is downgraded to ²⁄₅.

This is our 3^rd time in the office and we have now been waiting 1 hour and 4 minutes for our appointment. And honestly, the wait is not worth it. I don’t know how they keep patients with the type of wait time. It’s terrible and really really really bad. The doctors are not that great to be expecting patients to wait hours to see them. We will definetly NOT be coming back!!!

When I went here it was a good exam however I went back a few months later to get my eye glasses prescription and he would not give it to me. I saw Dr. John Janvier at the Woodruff Rd. Location. I will not be going back.

The doctors here seem to be above average. The PROBLEM is the «optical boutique.» My wife has been a customer for over ten years. During that time, they sold her two pair of lifetime guaranteed frames. I accepted the gouging because I wanted my wife to have the best. Today, they went over the edge. The coating has started to peel on her most recent pair. Records show that my wife insisted that no coatings be applied to the lenses. Despite this FACT, they refuse to correct the situation. The salesgirl claims that peeling after three years is normal. The bottom line is that THEIR mistake cost me $ 400. The salesgirl did not seem to comprehend customer service or complaint.

Let me just say I have no idea how they keep business because although it’s about 5 receptionist working there no one ever answers the phone. My boyfriend had been having issues getting his glasses that he ordered 3 weeks ago. His insurance company informed us that they had called and left the office 8 different messages to find out about the hold up and got no response. The insurance company gave us the tracking number and told us that his package had been delivered. We left the house about 20 minutes before they were closing and I called them 10 different times on the way there to make sure someone would still be in the office so we could quickly pick up the package. The entire drive there NO ONE ANSWERED THE PHONE. So to my complete surprise when we finally got to the office there were at least 4 different women sitting behind the receptionist desk DOING NOTHING. It was close to closing time and there weren’t any other patients in the office at the time. A woman named danni greeted us and when I began to explain to her that my boyfriend had been waiting on his glasses for over 3 weeks she immediately tried to blame his insurance. I could understand that perhaps there was an issue with the insurance company but they wouldn’t know because no one answers the phone. Danni was quick to offer us a refund but I’m sure it was because she was ready to go home not because she actually was trying to resolve the situation. I would not recommend this place at all. Besides danni the other members of staff are rude. Some older receptionist named Rachel (who could not answer any of our phone calls but had the nerve to address me once she realized I was upset) started to tell me about how they were closed and that’s why they weren’t answering their phone. The entire front end staff all needs to be retrained in customer service and learn the basics skill of simply answering the phone.

I have to say that I am still highly impressed by the service and professionalism of Coastal Eye Associates. I have always been seen promptly by anyone I have an appointment to see.
Among the professionals I have seen are Dr. Yang, Rachael, the CNP-​C, Dr. Gundersen, and Dr. Collins. Each individual takes time to explain to me any problems I have, the various means of correcting these problems, and alternate means of treatment.
The one most helpful thing that they do when examining my eyes is to go slow enough for me to be able to determine which set of letters is clearest.

This place is terrible. I really like Dr. Collins, but I work in an office and know how scheduling and everything is done. The front desk is terrible about overbooking the patients, and in turn, you end up waiting an average of 2 hours. Today I am actually here for a contact lens adjustment (a 5 minute process, tops) and have been waiting for now 2 hours and still waiting. I DO NOT recommend this place to anyone.

I have been going here for 7+ years. They are great and all, but the wait time is absolutely ridiculous. Each time I come it gets worse and worse. Last time I had an appt. for routine eye care at 845, and didn’t get out until almost 11! This time around is a bit more urgent (corneal abrasion) they made me wait AN HOUR from the time my appointment was scheduled until the time they actually called me back. Clearly they need to reevaluate the way they schedule appointments. What’s the point in making an appointment for a certain time if you’re not even going to be seen at that time?!

I love going here! Yes sometimes I have to wait longer that I would like, but Dr. Collin’s is worth the wait. She is very attentive, listens well and takes her time with me. I felt very comfortable being examined by her and was very happy with my results. I have also been seen for an emergency. The staff worked very quickly to get me seen and went beyond expectations to make sure my eye was going to be okay. I have always been treated very well. I for sure continue to see Dr. Collin’s!

I agree with all the negative reviews before me!!! This is the worse place! I have been going here for a couple of years because my doctor recommended I see them because I am diabetic – I never had a personal issue with Dr. Coleman she is a very nice person, but the wait time, lack of insurance knowledge from the staff and the rude lady at the contact department — I’ve had enough!!! I went for my annual eye exam a few weeks ago. My exam was scheduled at 10am and did not get to see the doctor until 12:30 pm!!! The staff in the contact department are rude they do not acknowledge you! I stood there for a few minutes listening to the woman tell her co-​worker about mexican casserole she made before she acknowledge me… she’s been there for years and seems to think she no longer has to provide excellent costumer service… when I question about my insurance she seemed annoyed because she actually had to work and had to call my insurance company for an explanation. I will no longer come here – EVER!!! Good riddance!!!

Agreed about this place, I haven’t been back since my 1 o’clock apt was conducted at 4:30. And, the doctor was so rushed I felt that if I had a real issue it wasn’t going to be found there. So, I started going to optometrist at NASA vision who did all sorts of exams. I love her, but due to medical issues, I need a medical eye doctor and had to leave. Would never go to Coastal again.

I disagree with all the existing reviews. My son was a new patient today and we were running late, arriving only 2 minutes before our appointment time. I had to fill out paperwork and I still didn’t wait any longer than 15 minutes past my appointment time. The front desk was kind and informative and no one rushed me.
The doctor’s assistant was knowledgable and very friendly and comforting to my 6 year old. The doctor herself was equally amazing and very patient. She answered all my questions, didn’t rush me out of the office and made me feel very confident that we can have my son’s lazy eye fixed quickly.
I didn’t find the waiting room full at all. In fact, the exact opposite. People were being called back regularly and coming and going in a steady stream that said to me it was an efficient office. I’m glad I decided to switch my son’s doctor last minute because this place is great.

I totally agree with the previous review. We took our daughter for an eye exam and for getting contact lenses. The place was overcrowded because they overbook their patient slots. The wait to see the optometrist the first time was more than an hour. The power assigned to my daughter was wrong the first time. They pushed for a brand of contact lenses that were totally new for our daughter. The lenses were extremely uncomfortable, and the prescription was wrong. So the technician ordered another pair of trial lenses. The optometrist did not even care to see if the technician was doing the right thing or not. We went back a third time, and the prescription was still wrong. So I requested for an appointment with the optometrist. Although I was assured that our daughter would be seen by the optometrist this time, we kept on waiting for more than 40 minutes, but my daughter was never called in by the optometrist. She was too busy taking in other patients, although my daughter was the first one on her list. Our daughter’s appointment time was 8:00 a.m. I waited till 8:45 a.m., and then lost my patience. I told the office staff that my daughter had to return to school, and that I could not wait any longer. I could see the optometrist taking in other patients. The office staff was very rude. She said I should wait at the end and talk to the technician because she was busy taking care of her doctors. Anyhow, then a technician came in. At least this time the lady seemed knowledgeable. She did a good check up and corrected the prescription. Another pair or trial lenses for my daughter! FIVE visits just for a pair or contact lenses! The office staff is not friendly, the optometrist is worthless, the wait is ridiculously long, the charges are pretty high.
So what is good about this place? ABSOLUTELY NOTHING!