Webster Family Physicians

Cindy Wildebrand and Dr. Wessling are both very knowledgeable. Unfortunately, they no longer accept Anthem.

Cindy Willbrand is an exceptional NP. I recommend her for anything thyroid-​related, hormone or Vitamin/​nutrient related. This is one of the VERY few practices understand how to properly test for thyroid and B12 issues.
BTW, before anyone accepts an Alzheimer’s diagnoses, come here and get these two tests done properly as they MUST be eliminated before an Alz. dx can be made. Unfortunately, most other docs don’t know how to properly rule them out.
I know this because I’m writing a book about this subject.

Love WFP! Everyone I have seen in this practice has taken their time with me and listened to my concerns. My health has improved dramatically.

I have always been treated with concern and respect by Dr. Wessling, the nurse practitioners, and the staff. They listen carefully, present options, make recommendations, and make me a partner in my health care, which I truly appreciate. Dr. Wessling has helped me through some difficult issues, always with care and concern. He has a very dry sense of humor and is very cerebral. I find him interesting and knowledgeable, always willing to explain and offer alternatives. To me, the only downside is parking.

My only positive experience is that they have had, over the years, a couple of female doctors or nurse practitioners that were caring and good at their job.
Dr Wessling is highly rude. He has said some really unprofessional, insulting comments to me that had nothing to do with my health. I do not get the impression that he respects women. He misdiagnosed me years ago b/​c he simply did not listen or take me seriously. The office also messed up my blood results a number of times. They even sent my results multiple times to someone in my family who was not authorized to get those results. When I complained, they blamed it on the lab but they did not make changes to my account after asking several times. They are hard to reach with long wait times. However, they were very prompt at calling me repeatedly (their automated system) to pay a bill for an appointment I could not make. They charged me full price. They have contacted me repeatedly for months about that. I so wish this office had worked for me and have given it too many chances, because of their homeopathic focus. Dr. Wessling does seem to be very intelligent at treating patient if he listens and does not make rude, inappropriate comments. Ugh, I so wanted this office to work. I am just done with giving them chances.

We had an awful experience with Webster Family Physicians. It wasn’t the doctors, it was the front desk and office staff. I don’t think details are necessary, but our overall experience was demeaning and unprofessional. I do not recommend.

Dr. Wessling was especially kind, caring, and helpful when I recently went to him for help. Not only was he present, but he was very compassionate. My youngster also saw him recently, and her symptoms improved very quickly after taking her remedy. He has a good sense of humor and is good with children.

I have a 6 month old son. In February we took him in to be tested for RSV. They sent in/​lost the nose swab and didn’t discover their mistake for 4 days. I took him back in today again for a cough. He was prescribed amoxicillin and I was told it was called in to our Walgreens. Went to pick it up and Walgreens had no record of it. I called the emergency line and was hung up on because I was asking questions. Never going back. This is ridiculous.

Ive been going to WFP for almost nine years. I started going because I was on my 6^th dose of antibiotics in 9 months and the year was not out yet. I came out of my first appointment with some pellets I was supposed to put in water and drink over two days and needless to say I was skeptical but I knew I was not going to pop one more dose of antibiotics. In three days my condition cleared up and it hasn’t returned since.
If you are sick and tired of the hamster wheel of healthcare, give WFP a try. They take a holistic approach to everything. It may take more time to heal but if you are willing to do your part your health will improve as mine did. If you are looking for some one to give you two pills and tell you to call them in the morning, you will not be satisfied. If you want to heal your body from the ravages of our harried lifestyle you will be pleased.
The ladies at the front desk could stand to be a little more personable but they get it right most of the time. If you are looking for Dr. Congeniality and a nice chit chat, move on. Dr. Wessling is very much in his head but he is smart and seems to know what he is doing. Cindy Wilbrand is a saint that listens, is smart and open to working with your issues.
I can buy my supplements in the office and I don’t feel gouged, and there is no pressure to do so. My wait times have varied but I think the longest has been 20 mins and Cindy apologized for the wait. I love that they send me my labs with a recommendation sheet in the mail. I have never had a problem getting refills or referrals. I have never had issues with my insurance covering my claims. I highly recommend WFP.

I can’t decide how I feel about this office. I’ve been twice and they managed to screw stuff up both times.
First time I went for my annual pap smear. I will try to review the screw-​up without getting into squicky detail! Anyway, I worked at a GYN office for a year, so I know a thing or two. I saw one of the nurse practitioners, Carey. After she did the pap, she dropped the brushes into the vial, did the bimanual pelvic exam, and the whole time I kept staring at that vial, thinking, «Is she gonna swish it??»
Okay, let me explain. This will be useful to know for the ladies. When you get your pap smear, they use a brush and a spatula type thing… anyway, ya gotta swish it. Scrape and stir and swish. This gets the cells OFF the brush and spatula, and into the vial for testing.
She didn’t swish it. Dropped them in and pulled them back out. I thought, «Damn it! That will come back unsatisfactory!»
Well??? I get a call a week or so later, from one of the front desk girls. «Your results came back unsatisfactory cell count» — NOOOO, really? — «But the test is normal.»
Shut the front door! I said, «If there is an unsatisfactory cell count for testing, how can the results be normal?»
«They are still able to tell. It’s normal.»
Strike one. I had to go to another doc and spend another copay to get it done right. (BTW I got a copy of the pap results in the mail and it just said, «Unsatisfactory cell count.» No «normal» anywhere. Because if you don’t have a sufficient sample they can’t test it. Telling me my results were normal when they weren’t tested? The fuck? Can you imagine if I had rolled with that but if I had gotten the test done right, they found cancer? Kinda bordering on malpractice, y/​y?)
Then I got a bill in the mail. This visit was supposed to be covered 100% as a wellness visit. I was not supposed to be getting charged. But it looked like they were coding it as a problem visit and thus charging me to my deductible. I am glad I understand my insurance plan because I know from my experience a lot of people DON’T and probably wouldn’t have caught this. I called them up and talked to the billing office, and yep, Carey coded the visit wrong. SIGH. You’re two for two, woman! It got straightened out in the end, but come onnnn.
Strike two.
I went back another time for the nagging cough from hell that wouldn’t go away. This visit was fine enough. I got exactly what I wanted out of it. A Z-​pack to kick it, Tylenol w/​Codeine so I could sleep, albuterol inhaler for this awful coughing attacks I’d get where I couldn’t breathe. Legit. They said they’d call in the scripts. When I got to the pharmacy (which is at big Barnes, and is always a nightmare, so that didn’t help the situation), I waited and waited and waited, and in the end they only called in the antibiotics and the codeine, but not the inhaler. They just flat out forgot to call it in. Called the office and the front desk girl said there was no prescription for an inhaler. So she had to talk to Carey and straighten it out blah blah blah, in the mean time I had to leave because I had already been waiting 45 minutes and wanted to get out of there. In the end they called it into Walgreens which is closer, but the inhaler was really expensive there for insurance reasons (because I didn’t want to deal with Barnes again). Anyway. If they hadn’t screwed up I would have saved a lot of time and money.
Strike THREE.
I know people make mistakes. But they are 3 for 3 and when these mistakes cost ME valuable time and money, it’s pretty irritating.
I really want to like this place. I love the idea that they incorporate both holistic healing and modern Western medicine into their practice. I was happy that during my annual/​pap I was basically able to tell them what I want done (as far as what I wanted tested in my bloodwork and the like… there are things that I feel like I don’t need and things I was curious to know, and they accomodated that). Everyone was very nice.
But I don’t know how worth it it is. Too much damn hassle. I don’t know if I need to see someone other than Carey (since all the screw-​ups seemed to lead back to her), but I’m thinking of changing PCPs altogether. Any suggestions?

This is a wonderful doctors office. The staff is helpful and personable and I can always get in for a quick appointment. The main doctor, Christian Wessling, sees children and adults, though every time I go, it seems he leans more toward the pediatric end of things. Still, he helped me through quite an ordeal many years ago and I’ve never forgotten about him or his care. I go see the homeopath in the office, who does many of the same things he does and consults with him. Her name is Cindy Willbrand and I love her. She’s so kind and patient. Even called me in Florida once when the medicine I was taking wasn’t working. She answers my emails, too. You can’t ask for better care. Granted, Dr. Wessling probably wouldn’t be as attentive given his demands. He’s a man on the go, but when he’s with you, will give you his full attention. I can’t say enough good things about this place.