Dobbs Tire & Auto Centers

They haven’t even finished working on my car but I’m already a big fan of these guys. I spoke with Mike and Jim and they were so kind and calm over the phone. They had a lot of knowlege as to what needed to be done after referring information from AAMCO in Brentwood. After having spoken to Jerry at AAMCO a few different times on the phone and giving him the benefit of the doubt those times, I felt it would be a mistake to give him my business after his impatient and snarky behavior towards me. I took it upon myself to pay the extra cost of a $ 70 tow to Dobbs to work with Jim and Mike as they not only quoted me a lower price with a shorter time frame (1 hr of labor vs 3 hours for a itty bitty honda fit) but were kind and NOT snarky. Before I even said I was bringing my car to them, Jim said «call us with any questions, we’re here to help even if we don’t have your car». THAT’S how you do business folks. Anyone remember Miracle on 34^th st? «If we don’t have it we’ll find it for you», and that’s Dobb’s in Webster Groves. They deserve good business because they’re good guys.

Was a good customer for months then trusted them with more than just my oil change. What a mistake. They rob you with a diagnostic charge that never ends and dont fix anything! Glorified parts changers.
Paid hundreds to have my daughters car fixed (and the next day the light came on again (its why I brought it to them in the first place) and they wanted another hundred bucks to rediagnose it! Really?!
Dont support these scammers

If it were possible to give a zero star review I would. I took my truck in to be looked at because the AC was blowing hot. I waited about an hour while they ran the diagnostics on it ($ 29.99). The mechanic told me that it needed two new hoses that came into the top of the AC unit, because there were tears in them and when they filled it with Freon it just sprayed out everywhere, not to mention these were dealer parts only. He said it would take about 3 days to get and that with the parts (two hoses $ 450 before tax), labor and Freon I was looking at a little over $ 853 dollars. I had them back the truck out and I took it home. I had it looked at by someone else that evening only to find out that there was nothing wrong with the actual hoses, the O rings that seal the hoses to the top of the unit were bad, I had the O rings replaced and filled it with Freon (less than 100 dollars total) and the air blows cold! It has been blowing ice cold for over a week with no leaks!
Is it because I am a female and they see an opportunity, is it because they do this to all customers, or is it because the mechanic clearly didn’t know what he was doing? These questions may never be answered. However, to think that you go in on good faith in hopes they are honest with you, only to find out they were going to take you for things you never truly needed is absurd, not to mention upsetting.
Long story short, my truck has been fixed for less than $ 100 dollars and I am appalled with a shop that should know better! I will never do business with any Dobbs again!

I’ve been to a few locations around STL now and I really have to say they are the most helpful, nice and accommodating staff around. I’ve only gotten tire work done here but every time I come I couldn’t be more happy. Staff that treat you like a customer not somebody who is creating more problems. They do very quick work and it’s quality, if it stays like this I will always come here.

Simply amazing and never overcharged. they even cleaned my car inside and out and rotated my tires for free!

I have been getting my oil changes done by these guys for over a year now & have had great experiences each visit. The guys here are great! This is the first place that, as a woman, I feel comfortable that I will not be taken advantage of.

I went to this Dobbs to get a flat tire repaired and my car inspected. The tire was even off the car.
They said the tire could not be repaired due to the amount of damage. I figure no problem, I will just get a new one. It turns out they didn’t have any in stock in the area so they would have to order. This came to be a little bit of a problem as I take 44 – 70 to work. I was not about to go on the highway with my doughnut spare. I decide to have them order it for me anyway.
Fot the inspection tried to fail me for my rotors not within spec and my spare being on the car. I knew the spare would fail, but the rotors on the car were exactly 1 week old. Once I told hte guy at the counter that I asked him to take me to the shop and show me the thickness measurement being preformed. He informed me that customers were not allowed in the shop (although he had called 2 customers into the shop while I was sitting there waiting). Fine, I figure no big deal when I come back for the tire they will retest and hopefully the guy will do it correctly. I get my car back and drive the ~1.5m home. As I get close to home my car gets an odd vibration. I make it home and check my wheels to find that my lug nuts are only hand tight. I call up the dobs irate, and all the guy says to me is you should really check your car before you pick it up from a shop.
I ended up canceling my tire order and calling up their office only to get the blow off there too. In the end I saved about $ 100 by canceling my order from them and going with Discount Tire Direct with Walmart mounting/​balancing.