Wayne Subaru

My husband and I just bought a brand new sti here with the help of Joan, Mark and Dave (if i got all their names correct). Everyone was very helpful and very eager to please their clients. we had a very good experience at this dealership and would definitely recommend this place to others. Keep up the good work!

Recently bought a WRX from here staff were super attentive and kept me updated with my order, Joan was a absolute pleasure to deal with!

The process of buying my car was great, but I guess that was because I gave them a lot of money. I just called to have my fog light cover replaced as the part is faulty and the cheaply made piece can just pop on and off. Well big surprise, it finally fell off. When making an appointment to reorder that part, I was told «sometimes those parts just fly off.» REALLY? You make cars with parts that «fly off» and thats good enough? There should be a recall if pieces of a model are just «flying off». I was told i’d have to pay for the replacement (I can’t even). They also told me they often glue them in, because they get this complaint frequently. There would, however, be a labor charge for gluing. WTF? Did someone slip me crazy pills? Now I’m just stopping in to collect my replacement faulty parts and give them more of my dough. How done am I? SO DONE.

I am currently shopping for a new car. My husband had leased a car from Wayne Subaru before and kept insisting I’d go there. I love my husband but I am more of a «don’t suffer fools easily» kind of person than he is and rather have 4 root canals in one day instead of going car shopping… until I went to Wayne Subaru! I have been dealing with Donald I and it has been a pleasure so far. He is very patient, respectful (if I had a penny for every time I have been given the «what does this lady know about cars anyhow»: attitude at other dealers), and has let me take my time before I make my decision. Not pushy sales at all. Even though theirs is not the absolute cheapest price, I am just waiting for final word about my pre-​approval from my financial institution at this point and once that is done, I will go back to Wayne Subaru and Donald, do a final «give me your «bestest» cash price ever attempt :-) and close the deal. (I would go with their financing if it wasn’t with Chase… I despise that bank)

If you are in the market for a Subaru, don’t waste your time haggling at other dealerships. My car was totaled in an accident last week, the car I had JUST paid off. I was not in the market to buy but suddenly put in a «need car fast» situation. After 10 tireless days of research, phone calls, dealer visits, number crunching, meeting some shifty characters, my husband called Wayne Subaru where he’d purchased his Legacy and straight up said to someone «This is my situation. These are the numbers I’m working with. What can you do for me». In 5 minutes he received a call back from a salesman. He made it work, no questions asked, no hidden fees, no shady business. He got me in a brand new 2015 Crosstrek same day. Everything was black and white, straight to the point, simple math.
This is my first Subaru and my husbands third. We’re happy to be able to build a relationship with this dealer based on both good experiences with Nick and Charlie. At no point did we feel pressured or taken. Really great dealership!

As good as it gets. I can’t reasonably think of an improvement to our purchase experience. I’m writing this review late because a car purchase is not a one time thing… you need a good bit of time to really evaluate the product with respect to the promises implied by the advertising and the discussion /​sales pitch had at the time of the purchase. We are extremely happy with the car, the company, the dealer and the purchase process.
We bought a brand new 2012 Outback there in May, 2012. The care has been excellent. The only thing that we saw that needed attention was a tiny pice of secondary rubber seal by the rear license plate. About 1 inch was a little out of place, that’s it. Of course they fixed it in no time for no cost.
We bought the all weather floor mats and use them exclusively, which makes the car easy to clean.. and I like to keep mine clean. In fact I would do this with any new car.
We traded in a vehicle that was not a subaru brand. They gave me the typical trade in value… nothing special but, they didn’t give me a hard time eaither.
Business there seems pretty straight forward. We had a sheet we brought with us similar to true car pre agreed price. They gave us a 2 – 3 hundred off that. The sales person (Dan?) was low key, no pressure, GAY FRIENDLY (but not gay), and come across as more informative than trying to guide the deal.
We traded in a vehicle and paid cash for the balance so credit/​qualifying wasn’t an issue. The sales person took about 30 min, when the deal was complete, to sit in the car with us and teach us the features, give us personal opinions on using some of the options, and set up my cell phone with the hands free system.
We’ve brought the car in for regular service (oil, check up, etc.) and they have always been very pleasant, cool and accommodating of our schedules.. we asked to drop the car off, before they had time to service it, we went on vacation, and picked up the car after hours, when we got back, a week later. No problem.
When we trade this in, in a few years, we I’ll go back to them. PS… we went to Lynne Subaru initally, which is very close to our house… good lord, are those some slimy mo-fo’s! I wouldn’t trust them at all. We really tried to use them. a friend of my brother worked there and was new to the biz. We wanted to help him out thinking there wouldn’t be a whole lot of difference between Subaru dealers. We tried but, his manager stepped in to help close the deal. I felt so dirty after talking to him… like I needed a shower. What a sleeze ball… and also it was easy to see through his act. My partner and I didn’t even say anything to each other to check if we were both feeling the same thing… we just knew we did not want to do business there… and commented to each other only when we got in our car to compare notes. yuck.
Go talk to Wayne Subaru after talking to Lynns Subaru. You won’t go back to Lynns ever.

I had the best car shopping experience I ever had at Wayne Subaru. They really do treat you like a friend and not a sale. Frank T. was extremely knowledgeable with my WRX and answered everything we asked about the car. He was great at negotiating prices and never had attitude. He also thoroughly explained everything about the car during the test drive and didn’t just sit there in awkward silence (like other salesmen I had elsewhere). He was super friendly and really worked with me in terms of pricing. For someone whos primary job title was internet sales, he sure did a wonderful job on the floor. The manager, Mark W., was also super friendly and energetic when he came to speak with us for a final say on the price. On car pickup day, David F. fully explained the lease paperwork and offered (with zero pressure) maintenance packages. He was also very friendly and warm. There was a very nice gentleman (looked to be in his 50s) who I unfortunately can’t remember the name, who thoroughly reviewed the interior gadgets with me and even set up my navigation and bluetooth. He made sure I drove off the lot with a full understanding of the vehicle. The outgoing personalities of everyone at this dealership gave off such positive energy. None of the salesman acted like sharks, instead they cordially greeted you as if they’ve known you for years. Check them out, you will leave so happy!

I trusted this dealership for years. I bought my used Suburu there and went back for every repair and oil change. Recently my car started making noises like a jet engine. I had a part waiting for me to pick up and I called to see if they could also check the noise. They said they were busy, but to bring in the car. When picking it up they charged me for the part I’d ordered but said they heard nothing.
I found out after having another mechanic check it that my wheel bearing was bad. Do you know what happens to a bad wheel bearing at 60 MPH? The wheel files off.
They obviously did not drive the car or check it out. Would they do this to a «family» member, «Family» owned Wayne Suburu?
I am complaining to them and also to Suburu America. They put my life in danger not wanting to deal with a repair that day. If they were that busy, they should have told me so and directed me elsewhere. That would have been the responsible thing to do.
Also, I found out with some research that this is a common problem with Suburus.

Drove a death trap that was serviced by Subaru service every three thousand miles. I brought the car for oil service. i was told my new tires were balled and the struts were gone. I just drove 300 miles alone. they told me not to drive the car. I was planning to buy a new car but not that day. u

Purchased my second Subaru from Wayne Subaru, it was a certified used car. Went in there and negotiated a price and drove off in a new-​to-​me car. All was well until I discovered an issue a few days after purchasing the car (wipers would not work all of the time), the salesman was dodging my calls for days, he was always «with a customer» and never returned any of my messages over a 3 day period until I asked to speak with the owner, then all of a sudden the salesman picks up. I explained the issue and he told me to bring it in. The Service Dept. looked at it and tried to charge me $ 600 to replace the entire windshield wiper system. I then placed a call to Subaru of America and miraculously the entire system fixed itself overnight except for the linkage which they would cover as it was a certified car. I understand they need to make money, but don’t try to rip me off. I would NEVER purchase another car from them again.

My husband and I recently purchased a new Subaru here. Our sales guy, Ed, was exceptionally good and very helpful. The whole place was very friendly. Also dealt with Ken there as well who was exceptional too! We had a wonderful experience and will definitely recommend them for sure to anyone who will be in the market for a car!

Best new car buying experience I ever had. Best price, best service. Thank you Ken and Frank.

Wayne Subaru by far surpasses any dealership in the tri-​state area! I recently bought a 2014 Subaru Crosstrek and the salesman, Nick Gigantes, along w/​the manager Mark and owner Bob made sure I was completely satisfied with my decision to buy the car. They held my hand the entire process and were very patient and not the least bit pushy! I would recommend them to anyone and everyone who plans on purchasing a new Subaru!

I would give them 0 stars if I could, one star implies they were competent in their rudeness, and this place could not even be the first. This place sold me a car, then called me to tell me they «made a mistake» and my payments «should be higher» What!!!

The service department of this small family owned dealership is fantastic. Though a smaller shop, the techs are dedicated to satisfaction from figuring out the vehicle problem to fixing it. A small-​ish waiting room — it’s better to drop the car off and pick up later rather than wait for the job to be done. Very helpful bunch.