Gateway Nails

Not a good job at all. The manicurist was sloppy with my toes. I had to scrape off excess polish from the skin around my nails. My manicure chipped the same day.

I went here about 6 months ago to get my nails done because it was close and I wanted a mani pedi. The woman scraped my nail polish off with a nail filer because she didnt feel like taking it off with nail polish remover. She damaged my nails in the process and left huge scratch marks and she also scratched my skin with the filer and it was very painful. And she didnt even bother to put two coats of polish on and it looked awful. I decided to give it another chance and I went today to get my nails done with friends. The man who did my nails made my cuticles bleed while cutting my cuticles and he also scratched my nails with it and he even peeled off layers of my nails with it. My cuticles are very sore now and Im worried my nails are gonna be weak because he peeled off layers of it.

By far the WORST nails experience ever! My nails were chipping by the next day! The service wasn’t good and they were not helpful to any of us! 3 of us went and all will never return! I would not give a star at all but that isn’t possible on this app. I would give them a negative 100! I had to go get another manicure somewhere else because of how terrible theirs was! A total waste of money! Go anywhere except here! Also, they could not do a half moon at the top of my nail to do the nails the way I wanted them. I didn’t know it was called half moon but it’s basically a reverse French manicure. They are suppose to be experienced? Absolutely no good!

It is rare for me to give a 1 star review but, frankly, I am aggravated.
A good friend of mine & I decided to go for manicures on July 3 (The Thursday before a BIG holiday weekend.)
After deciding not to go to another neaby salon which was packed (overbooked) and could not see us for about 40 minutes, we took a gamble and came into Gateway Nails.
«Oh, this looks nice!» I exclaimed as we entered. A tall blond receptionist hastily asked what we wanted and brusquely informed us that they were very busy (as we expected — and as we could see) We decided to wait, and I took my time browsing the Gel, Vinylux and traditional polish colors. Since a manicure is $ 14 plus there is a $ 5 soak-​off fee, i figured i’d just get a gel — since that is what I usually get. Gel mani’s are $ 30 here.
I wanted to ask about the Vinyluxx — but the lady was so hurried and rude and barked at me to «Wait a minute».
She really was unpleasant.
So my friend and I left.
i really don’t think I’ll ever go back.
We were prepared to spend good money there, too.
It’s a shame. She lost 2 potential clients.

The people who actually give you the mani-​pedi are great. Quality work.
The manager, however is a sour, unkind person. My friend and I told her we checked the website before we came, and it said $ 25 for a pedicure. We told her (after seeing it was now $ 28), and she did not even consider honoring what the website said.
I will probably never go there again. Not a pleasant experience at all,

Great selection of colors, they really take time with your pedicure and they use hot stones as part of the pedi. Bonus — they rub your shoulders while your nails dry! You pay a couple dollars more than other salons in the same class but the facilities are nicer, clean and the service are worth the bump of $ 2 bucks from standard.

My 14 year old daughter and her friend went in to get their nails done and were taken advantage of because of their age. The woman scraped off the old nail polish with a nail file and only put on one coat of new polish when she paid for two coats. My daughter was telling the woman she was hurting her and she just continued ignoring her. My wife went in to complain and just got alot of double-​talk. We won’t be going back, its really ridiculous that such a simple task can’t be completed properly and that they would take advantage of children.

Not impressed… I didn’t really enjoy the experience. I felt like I was just a dollar bill and not even a customer.

STAY AWAY! I was there to get a full set and a lip wax. I landed with Tina who just barely understood English, which isn’t usually a problem; however, when you’re working with an English speaking clientele, it’s helpful to know at least the basics. I couldn’t get her to understand that I wanted a pink and white set. She finally got it and began work in my nail. She drilled my cuticles until they bled and burned the nail bed on two fingers. I told her I wanted my nails short and they are too long and too thick!!! When I had my lip waxed, she did not apply an astringent and/​or aloe afterwards — just swiped my upper lip with some baby oil. Never again. The salon wasn’t as clean as it should be and it was just a mistake on my part to even go there. I feel like I was ripped off. Do yourself a favor and skip this salon.

My regular nail salon is closed on Sundays so I came here. Never love it, but figured it was better than nothing. I was wrong. The guy was on the phone for half the manicure, had to redo a gel nail and it was just uncomfortable. Should have held out for the better place.

Gel manicure completely peeled off the next day, never had that happen before (received many manicures in the past). I got my manicure done right before I went on vacation so I couldn’t come back the next day so I took a picture of my nails peeling. When I got back to get them re-​done, they made me feel guilty for asking. Tried to make me pay for a new manicure and fought with me about it. Never going back. I heard this place wasn’t great but gave it a chance anyway. Now I know!

I am a little surprised at all the negative reviews. This is a standard nail place like that you’ll find any strip mall. However, this nail salon is extremely clean and seemingly sterile, which is why I frequent it almost exclusively. I rarely smell any usual stink that often emanates from nail salons too. The technicians aren’t the friendliest but I find them to be professional. They talk amongst themselves in Thai a lot but I find this less distracting than if they were chatting in English. Sarah has often done my pedicures and she does a good job. They also do a nice hot stone massage on the lower legs and feets as part of the $ 27 pedi. If they aren’t busy they’ll easily spend 40 min on a pedi. All in all I’ve been very pleased with this nail salon.

Not a very pleasant atmosphere. The nail tech didn’t even greet me when I sat down and spent more time checking her phone/​texting then giving me a pedicure. Then when I was finished, and took my stuff to the drying area, I asked the receptionist if the dryers were motion activated or not and she snapped, «I don’t know, just try it.» Will never return to this place.

So I am not the person that cares whether you speak in a language that is most comfortable to you that may be other than English. But this is the first time I have ever felt like I was being talked about.
It first started when the woman doing my toes looked over to her coworker, proceeded to talk in a language I am not fluent in, and the coworker looks dead at me and talks back.
I let this go. Well, the lady that is doing my toes gets up to get a tool and begins conversation with another coworker on the other end. I look up to find her staring at me! It was so uncomfortable that I asked if there was anything I said or did wrong and was puzzled as to why these women were looking at me.
The lady doing my toes says nervously, «Oh no, oh no!»
Won’t ever be back and I suggest you do the same. There are WAY too many nails shops to frequent this one.
Again, please feel free to use your native language, but to do it to talk about customers is unprofessional. Feel free to do it up when I leave!

Okay pedicure, boring selections of polish colors… No rhinestones. They do designs but have no examples of what they can do. I left without polish. If you like dull flat colors on your toes, you’ll be satisfied. I like sparkles.

If this place is hit or miss, it was a hit when I went. Emmy removed an old set and did a new set of acrylic nails for me today. From other reviews, I guess I was lucky to get Emmy. Went on a weekday morning and was seen right away. It’s a nice looking place but definitely not friendly. Didn’t matter to me though because I’ve never had a more painless and gentle take-​off than this and I love the way my new set look. I will be back when I can get an appt with Emmy.

I stopped in for a pedicure here last Sunday because it was convenient and they are open on Sundays. The salon is very clean, the staff is friendly, and the pedicure was just fine. They do a hot stone massage and hot towels which I like and a short neck massage while the polish is drying. Not bad for $ 27! I don’t, however, like the elevator music that they play. I will likely come back to this salon.

As another reviewer stated; this place is hit or miss.
Gateway Nails is part of the Mainline Nails network. I’ve been to about three of these places, but this location at Gateway Plaza is, IMO, the better of the three I’ve been to. Some women are blessed with nice nails. The great gene of nails has bypassed me and my nails are just gross – they are brittle, and the nail beds are short. Ugh. That being said, I really do depend on a great set of acrylics. I don’t like them long either and I find the square-​tips cringe-​worthy – so I go for a sporty and natural length with a soft rounded tip. I don’t thik this is too much to ask for. Since the onset of the gel nail polish, I get an eyeroll and a tsk when I turn down the gel nail polish mani. In fact, when I was at Gateway right before Christmas, they refused (I swear, I’m not kidding) to do acrylics – not only on me, but on others – WTF??? I ‘m convinced it is because the acrylics took too long and the gel mani took far less time and was more expensive. What to do? Since Mainline Nails has a monopoly in the area, I got the gel nail polish mani.
OK – no bear with me for a minute. The gel mani wasn’t bad at all, and lasted a while, and I actually went back a second time for the gel polish, but it was a lousy job. It is totally hit-​or-​miss. One of my co-​workers went to Gateway on my semi-​recommendation and a few days later showed me her gel mani. The polish was already peeling off.
Currently, my nails look very nice. I hit the jackpot with Tina. She did a set of acrylics that are the perfect length, the perfect roundness and the polish is beautiful. Will she be there the next time I go back??? I hope so.
As a former Jersey Girl and NYC Borough Girl, I miss my NY/​NJ nail places. The workers were a riot!!! Always joking around. Always having a good time. You could go into any nail place in Jersey, NY or Long Island and practically have a party! This Mainline business is boring – the people all have a stick up their a…, even the workers at the nail salons aren’t too gifted in the personality department. They are attached to their cell phones and all have pusses on their faces like they cannot stand the clients. I want to have a good time at the nail place – Tina is the closest employee to a Jersey/​NY manicurists. I guess I just have to make lemonade out of being in a plantation of lemons!

I’m giving the place 2 stars.
I can’t decide between one and two, so I’m being generous.
I have had mani/​peds now with Mary and Donna.
And I just think that they are told they have to accomplish so many services in one hour. So they are like robots and work as fast as they can, not necessaryily doing what is best for your nails.
Today I got scrubbed up and scratched with the pumice stone.
It got to such a point that I kept pulling my fingers away and saying, go onto the next nail.
All I had was a clear coat of polish.
In the other reviews someone recommended Emmy?
Well I don’t know if I’m going to give them a third try, but I will remember that name.
In their defense I went on a Sunday at 1PM. Their place was full, and they were able to handle me also.
If you want a specific color nail polish, bring it with you.
The price is competitive with other salons in the area.
And no, many of the manicurists DO NOT speak English, so when you have a request, someone who knows English is called over.

For me, this place is a total hit or miss so i’m giving it three stars.
I take advantage of their manicures, pedicures and get my eye brows waxed. Every time I go, I really never know what I’m going to get. Sometimes, I’ll get the most thorough pedicure ever (thank you emmy) and other times it’s terrible!
I still go back though. They’re often times very good, their prices are reasonable and the times I do have a great experience, it’s great. I just wish my great experiences weren’t tainted by an uneven eye brow waxing or a manicure with the polish all over my cuticles!