Save On Crafts

Upon receiving my package in the mail (clock), I discovered that there was no disernible way to get to the battery compartment. No instructions came with the clock. I immediately contacted Saveoncrafts to get help (by email) and still have not heard back from them a week later. Fortunately I figured out how to access the battery compartment without breaking the clock. Even though this is a very poor quality clock, I have decided to keep it because the money I would have to spend to ship it back is most definitely not worth it. Also, I was very disappointed with the extremely poor packaging job. For the amount of money they charge for shipping, I would have expected better packaging. My receipt was slipped in on top of the first folding flaps. I’m surprised it didn’t fall out in shipment. I should have read reviews regarding Saveoncrafts before ordering from them. I now see that there are many unhappy customers. I will not order from them in the future and will let it be known to friends and family not to order from them either.
Just before posting this review, I finally received an answer to my email — 7 days later!

This place is awesome. They have everything! I ordered a lot of wedding supplies from here and everything was just as described. The delivery time was great too. Highly recommend

I was a little nervous about shopping here after reading the reviews but i decided to go for it anyway since they have items i couldn’t find anywhere and their prices are great… it was a smooth transaction… quick delivery and all my items were well protected. So I had a great experience and will continue to do the rest of my wedding shopping with them :)

Purchased 4 string LED battery powered lights to test for a project before placing an order for a larger amount. Shipping was somewhat higher then I thought it should be but… ok i’ll live with it. Package arrived but when I tested the items only 2 of the 4 worked. Tried calling customer service phone#, was on hold 20 minutes, no one ever answered. Tried calling at different times, same result. Emailed customer service and received no response. Do yourself a favor and save the aggravation and purchase whatever you are looking for somewhere else.

Their expedited shipping charges are outrageous and simply insulting for silk flower shipment!

Awesome products that can provide a touch of class and elegance to a party. I purchased lace table runners, silver table runners, signage glass frame for guest seating and bling boutinare for my husband. Wow!, my guests were in awe at all the special touch we had at our 25^th wedding anniversary party. (See pictures posted)

I only received half of my order in the mail. (One of two resin antlers I ordered.) However, when I contacted them they had no problem shipping the other antler pronto. Sadly, when I received my missing antler I found out it was the same one I already had. I am using them for a costume so I was pretty disappointed. Until I realized that I actually have no clue which antler goes on which side… after speaking to customer service i figured out that I had asked for the wrong one. Totally my bad. I offered to return one of them in exchange for the correct one. Not necessary. Not only are me sending the correct one free of charge, they are allowing me to keep the extra. They go the extra mile to make you happy. Friendly, fast customer service and great prices. Great customer service warrants five stars in my book. p. s. Give Kaleena a raise. She is a great rep.

High shipping fees. Careless packaging. Items not as described and were not worth the money I paid.
I needed to return a few items from my order, which cost me $ 65 to be shipped to me, and another $ 40 to ship back to them with zero reimbursement or refund. I spent over a $ 100 for nothing.

Prior to placing an order online I sent in an inquiry and they addressed all my concerns! Placing an online order EASY! Received few more emails about my shipment and delivery time! Got my order — packed with so much air bubbles I think I could have made a raft for the pool! Happy girl that I was! :-)
I started to examine each piece of my order and I’m pretty picky so I found flaws. :(
Next day I called in to address the issue… The reps were kind and did try to make it right… That evening I went over the flaws with my boyfriend and with each bottles filled he couldn’t see the flaw — now I admit I’m picky but when it was filled I too had to look for the flaws. However there were still few that I couldn’t use — took photos and off I sent to their Custer service email! They made it right by sending me replacements immediately!
I’m so happy I found you guys! Btw will you please thank Kaleena for me — I got her hand written Thank You card! Who does that anymore!!! I’m impressed!!!

TERRIBLE packing job! Received my shipment of wooden reserved signs carelessly thrown in with the metal easel using about 2 feet of craft paper for «protection» and that’s it. Not even a separate bag for the wooden signs so the easel scratched them. No packing slip… just an ironic note from «Will» that says, «My goal is to get your order here as carefully as possible.» lol. Most of the items on here you can find on Amazon anyway. DO NOT ORDER FROM THIS PLACE. WHAT A JOKE OF A COMPANY!

Just ordered two corsages that were supposed to «look like they were picked straight from the garden», but they looked like they came straight from the garbage can! The silk flowers were frayed, with excess hot glue all over them, and looked dirty, like they were in the bottom of a junk box. They were crumpled up and messy, perhaps because they were not packaged at all, but thrown into a larger box with the rest of my items. I tried to save them by adjusting them and steaming them out, but the quality is just too poor. I could have made these out of dollar store material and they would have looked better!

Never order from them again. Some of items were junk and return process in an absolute pain and they don’t cover cost.

My future in-​laws found a wonderful slab of teak wood (
) on this website for me to use as a cake stand at my wedding. There was a miscommunication and we both ordered the slab of teak, and by the time I realized it, it was too late to cancel my order — it had already shipped.
The delivery date was fine, but I was so disappointed when I opened the box. The product was advertised as being 18″ wide. Being that it was a cross-​section of a tree-​trunk, it was not perfectly round, which was fine with me — I just needed it to be 16″ in diameter to fit my cake. It was such an irregular shape that I wouldn’t have been able to fit anything more than a 7″ round on it.
Then my future in-​laws brought theirs over for comparison. Theirs was twice the size — more what I was expecting! So I paid the same price ($ 36) for the same product. I spoke with a customer service representative on the phone and they said that as long as any part of the wood was 18″ long, it wasn’t a misrepresentation. I urged them to at least change their description to add a disclaimer. They refused to pay shipping for me to return the item (it would’ve cost at least $ 20 for shipping), but they did say they’d refund the full price. So then I’d be out $ 16 and have nothing to show for it. The woman I spoke to on the phone wasn’t very understanding — she understood what my problem was, but she didn’t seem to show any sympathy. I told her that I’d be telling everyone I know NOT to order from this site… especially those planning a wedding. There’s enough stress without worrying about whether the description of the item is accurate!

I am very disappointed in my recent experience with save-​on-​crafts! I was initially very excited to have found centerpiece vases for my upcoming wedding at what I found to be a great price. Shipping cost was high so I opted to pick up since the pickup location is about 45 minutes from my house. The day after my purchase I received an email from a woman named Ashley wanting to schedule a time for pick up. I immediately responded and told her I would pick up my items in 2 days on Friday the 19^th between 11am and 3pm.
So… I show up today at 11am as scheduled. I walk into the warehouse, buzz the call button and am greeted with a not so pleasant man. I give him my name and order number and he tells me there is no order scheduled for pickup. I explained to him I received an email and scheduled a time with Ashley. I even told him I could show him the reference email. He abruptly and rudely told me that there is no Ashley that works there and I will have to wait 30 – 45 minutes for them to pull the items from the warehouse. I told him I only had about 30 minutes because I needed to get to work. His tone basically told me he didn’t give a crap all the while acting like I was inconveniencing him. He told me there was nothing He could do because I didn’t schedule a pick up time and I would have to wait. What a joke… I definitely plan on sending all of my emails to and from this «Ashley» to the warehouse manager.
I would be weary of making any purchases from this company and definitely from picking up! I work in customer service and am extremely easy to please. I always understand mistakes. But to have an attitude and to tell me that I didn’t schedule a pickup and the person who has been emailing me doesn’t exist is ridiculous!
This would have been one of many purchases for me as I am just starting to buy decorations for my wedding. I will most definitely be taking my business elsewhere.

I ordered 6– 8″ silk flower balls in red (
) and 6– 6″ silk flower balls in red (
). They came via UPS quickly and they looked great, I had no problem with the quality of the product; however, the size is grossly misrepresented.
The 8″ balls are actually just under 7″ in diameter, at best. I could live with that. What I could not live with are the 6″ balls, that were actually 4.5 inches in diameter.
It was kind of evident that the smaller flower balls were not 6″ in diameter when I received the shipment and all 6 smaller flower balls were in a box that was 13.5×9.25×4.75. Even if the fluffiness of the flowers was taken into consideration in the width, I would expect that a box with 6−6″ spheres would be at least 18×12×6. In addition, there is more than 2″ in difference between the ‘8″’ and ‘6″’ flower balls.
There was a note on the box to contact them within 48 hours of receipt. So I did the same day. I ended up sending them an email after calling and being placed in a queue for 30 minutes, so I was a bit frustrated. My initial question via email was if I was sent 4.5 inch wide flower balls inadvertently instead of 6 inch wide balls. If I was sent the correct items, I wanted to bring to their attention that these were being falsely advertised. I also expected them to make it right.
2 days later, I received a response asking me to send pictures next to a tape measure. Even though I thought it was ridiculous and they could do that themselves, I did that, for both sized balls as well as the box that the 6″ balls were shipped in.
They responded a week (after I sent 2 follow-​ups) later to tell me that I measured incorrectly. After I responded that I disagreed, they said they measured it themselves and they were the correct size. So they basical;ly said I was lying.
So I then found the «CUSTOMER SERVICE» manager (Monica) email on the Save-​on-​Crafts website. I emailed her, attached previous correspondence and indicated that I would like a response on how this will be handled. It’s false advertising and HORRIBLE service.
She did not respond until I followed up a week later. Before she sent a canned response to instruct me to just return them, I get a RANDOM email from UPS with return labels. In her canned response, she NEVER addressed my issue. Just return them.
Basically, they are not truthful, they misrepresent items on their site and are non-​responsive. I will NEVER use their services again, I would not recommend that anyone use them!!!

Large selection, fast shipping, responsive customer service. My wedding is 10 days away. I ordered some lace, boutonnieres, and battery candles from Save on Crafts two days ago. Because I needed the items shipped quickly to prepare for my wedding, I live chatted with their customer service about when the shipment can be delivered. One customer service answered me seconds after I sent the question. He told me shipment can be delivered in 4 or 5 days. So I ordered with USPS priority shipping. And I got my package today, which is 2 days after I made the order! The items are just as shown on their website.
As other reviews mentioned their shipping is expensive. Yes, I paid $ 12 shipping for USPS Priority. But they indeed have great price. The boutonnieres I bought was $ 5.99 each, which on Amazon sold for over $ 10. The battery candles I got were $ 4.99, which I found in local party supply store $ 6.99. It’s worth it! I will definitely order again from Save-​On-​Crafts!

I’m actually very disappointing with my order. I’ve been a long time lurker of SOC and finally put in an order for 6 tea light 4.5 in glass hanging globes and the 30″ black glitter wishing tree for our wedding.
Ordering was very easy, shipping was extremely quick (ordered and within 5 hours it was already being shipped) and I received the items within the same week.
The lack of stars has to do with the fact that ²⁄₆ of the globes I bought were broken. Luckily our wedding isn’t till December so its not THAT big of a deal but its beside the point.
The packaging for something that delicate is pretty shotty. Not to mention, they actually look much less polished than they do in the pictures. Knowing what they actually look like, I don’t think they are worth that price. Its pretty close to something I can find at a dollar store if they started carrying them. Just saying, I think the price should be lowered on them.
The wishing tree is pretty. You have to assemble it, I’m ok with that because I can have it put in a box till we get closer to the wedding but knowing its not a solid piece, I think the price on that is a bit high as well.
I really like the 12×12 mirrored cake stand but after this order, I’m actually scared putting out that much money and seeing what I get. :/​I don’t think I’m willing to risk it.

I do everything online, but I was hesitant to buy from this website because I Unilocal.
However, I do believe save on crafts may have improved since the previous reviews. I ordered some wood slabs without an issue. They arrived in a timely manner and were packaged nicely so the wood slabs remained protected.
I did call the number on the website on one occasion to ask about sizing and got a live representative on the phone without any hassle. The prices on here are not the best for everything, but do your homework before you place your order and I’m sure u will be safe.

I was a little wary about purchasing from them based on the reviews, but I’m so glad I tried them out. I placed three orders with them, and each time has been perfect. Every item has arrived intact and exactly as described, and surprisingly all items arrived so quickly. Just in case anything went wrong, I ordered two months ahead of my event, but everything was easy peasy! I have absolutely no qualms about ordering from them. Their prices are great! I’ve loved everything I’ve received so far:
— Crystal Garland
— Feathers
— Green Palm Flowers: These are very cute in person, but photographed more yellow than green.
— Manzanita Branches (20″-30″ & 18″-26″)
— Clear Glass Ornament Balls
— Birchwood Hang Tags
I would definitely order from them again.

This place has a huge selection of wedding decorations. I was looking for lights particularly and they have some unique pieces that I’ve never seen anywhere else before. I was in the process of planning for an engagement and some of the items caught my attention.
I purchased 10 Orb Lights and 2 sets of Fairy Berries and shipped them via UPS Ground. The order came on time. There’s a big sign on the box that tells you to inspect all the items within 48 hrs of receiving the package. I did so and found out that 3 of the Orb Lights were broken. I didn’t have another week to spare. No one responded to the customer support emails but I actually managed to get hold of them by phone. To my surprise, since I’ve included my deadline in my order form, they agreed to ship 3 new ones using Fedex Overnight for free. Sure enough, the new package arrived the next day and they actually sent me 6 new ones just in case.
I was really skeptical of their customer service after reading the reviews but I have to say that I’m pleasantly surprised. Will I recommend this place? Yes. But I’ll make sure to have backup plans (due to concerns in the quality of the products), especially if you’re planning a big event. At least for the lights, they have unique items but the items themselves are not as durable as they seem in picture. I’ve posted up an image of how the orb lighted looked during the event.
Update: A year after my initial purchase, only 4 of the original 16 Orb Lights are still functional.