Enterprise Rent-A-Car

As a small business who really needs to rent cargo vans, I have tried to make things work with this Enterprise for many many years. But the fact is this office is so poorly run and has so much manager turnover that they are completely unreliable. Multiple times I have arrived to find that they don’t have the vehicle we reserved and didn’t bother to call. Recently they informed me that even though I was renting three vans in one day (and have been for years), only I was authorized to drive them and not my employees. I have switched to renting much less expensive, more convenient Uhaul vans or in cases where I don’t want all that Uhaul writing on the vehicle, driving all the way to Autoworld in Santa Cruz. Alternative companies also allow Sunday returns so you aren’t unnecessarily paying for that extra day.

fast, professional and efficient. good experience. Only negative comment is that there wasnt adequate staffing to give me a ride, but I see that as an extra anyway.

ENTERPRISE WATSONVILLE? You got to get it together! Really unprofessional! They take a reservation 3 weeks in advance, but don’t bother to get the vehicle & don’t bother to call to let you know. Then they want to charge over double the price for the next best alternative available. You have to insist otherwise! They almost always rent their cars low on gas and that leaves an additional step for you to do!
As the Seinfeld line goes, «You see, you know how to *take* the reservation, you just don’t know how to *hold* the reservation. And that’s really the most important part of the reservation: the holding. Anybody can just take them!»

Had to rent a car while mine was in the shop. Excellent service from the guys, especially Eron. Having to rent a car is already a pain in the arse, but they made it less painful for sure. Highly recommend, and will be back next time i need to rent a car locally. xo p

I reserved a full-​size car about a month in advance for a weekend, but when I went to pick it up, they had no full-​size cars available?! Their only redeeming quality was Andrew, the person who helped me get a car. He was super friendly and accommodating. He offered me a Prius which was ten dollars more a day for the same price, which I did not take because it was too small. Instead, he made arrangements with the Santa Cruz Enterprise and drove me there to pick up my full-​size. Other than that, checking out was a breeze and the girl who checked me out was also friendly. I would probably give a lower rating if I would have needed the car right there and then, but I reserved it for a day before I needed it and was in no huge rush. Bottom line, Enterprise needs to improve their processes, but the customer service is great, and that accounts for a lot with me.

I called Enterprise Rent-​A-​Car (ERC) and asked to be picked up at a local auto body shop. The ERC driver was on time and patiently waited while the repair shop generated my paperwork, etc. Rental agent’s, Aaron and Daisy were friendly and efficient, and the process only took a few minutes. I was happy with my rental car and returning it was a breeze. I am happy to recommend ERC and will use their services again.

People who wish to complain are fueled by the passion to do so more than those who have a proper experience and move on with their day. I have NO COMPLAINTS and am fueled by the passion to compliment this very store. I have been treated exceedingly well by the entire team, especially Eron, the Manager, Daisy, and Virgil. All professional, all accommodating. I rent various different types of vehicles for a myriad of reasons and have always been treated as a valued customer. More importantly… I’ve watched this team treat every person at the counter the same way. Well done team!
Hint — if you wish to have a car, don’t expect to call the same day and get one. This group has much to accommodate and has a huge turnover. Go online and arrange a reservation. Doesn’t take long, and it’s very efficient. Works every time… and Eron’s team is eager to help.

from reading all the reviews for this place i guess ive been really lucky with my dealings with them, that or they have gone some major changes on how things are run there. just this last 2 months ive rented an SUV for family trips which has gone smooth on both occasions. i usually stop by at least a week before the date i need it and reserve the necessary sized vehicle. the only issue for me is their price inconsistencies, from what they told me it varies due to the cars they have on
if youre planning on renting a big sized vehicle and its a weekend or holiday i would suggest to rent it sooner when the price is a bit
helps to check online also to get a better idea for pricing.

I’ve worked (I worked at a car dealership) with Enterprise in the past so I knew what to look for and do when renting a vehicle. When I first went to this Enterprise the service was great. Brian is a good guy and even though it is there job to try and sell you every little thing out there Brian did not push as hard as one other guy. A few days later I asked to exchange the vehicle I was in so I went back and dealt with a Herado (somewhere along those lines of a name). From the very beginning this guy was irritated and short with me. He really did not seem like he wanted to be there. He pushed for me to make a decision and after I made my decision he tried to change it quickly. I told him to put me in a vehicle so that I did not have to deal with his negativity any longer and he stated that he did not want to deal with me either. For a company that prides itself on customer service they sure didn’t get the pick of the litter with this guy. My insurance company and I will be writing a letter to his manager and any upper management that will hear us. Customer service is not what is use to be.

Well, I had to go back to these guys because that is who my insurance company sent me to. Guess what? I was SO disappointed that they were just as bad the second time, as the first time they had me as a customer. I could not believe just how BADLY they MISLEAD the customer into believing that they will do what they say and work with the ins. company to have the added insurance to protect the rented car and the rental cost set to equal the cost of what my insurance covers so that I will be covered completely. (It doesn’t help that their forms are not easy to figure out!).
SO, when I took the car back today, they claimed that they never agreed to have my insurance and rental covered together and have both covered by my car insurance coverage for a rental!!! THEN, they claimed that there was a scratch on the door of the car. (GRRRR!) I couldn’t argue, because I rented it and got it when it was raining and didn’t see any such scratch.
So, AFTER they so friendly convinced me not to worry about any monies due when I returned the car when I rented it, when I returned it they charged me $ 620.00 for THEIR insurance that they SWORE that they NEVER told me that my insurance would cover. (Liars!) I am so angry, again. Those guys over there, BRIAN this time, is such a swindler! CAR RENTER BEWARE!

This rental experience has been UNBELIEVABLY BAD.
The salesmen was very misleading, he gave my husband two price options for insurance, never telling him that the insurance was OPTIONAL. My husband choose the less expensive one. The next day I called to inquire about this mandatory insurance, and received the same greasy salesmen spiel, also not telling me that it was OPTIONAL.
When I called him on this he repeated the same thing, and when I pressed him only then did he admit, quite reluctantly, that yes it was optional. He then agreed to remove the insurance and «only charge me for one day» which I found unacceptable. A bit of haggling and this was removed.
Now upon returning the vehicle I find that our deposit cannot be returned because the paperwork is not there and is possibly with the other salesmen! WTH?!
They had no problem charging us immediately, and now they feel they can dilly dally on returning the money.
Let’s not get into the shoddy inspection prior to us taking the car. Only in hindsight, after a through inspection by another worker, do I see just how little the first guy looked at the car.
Terrible, terrible, terrible. I’ve never, ever, had a car rental be this stressful before.

I called to reserve a car and for my wife to pick it up. The sales guy over the phone said no problem. I told him she would be there around 11am to 12 pm to get the rental. No problem he said. Guess what? There was a problem. When my wife arrived, the sales guy said that the car won’t be ready until 4:30pm.
She allowed herself enough time to go to Enterprise, get the rent-​a-​car and then go to work. Now, she couldn’t wait for the car because of work. So, I had to go there after work and pick up the car. Because of traffic, I got to the place around 5:45pm. Where’s the car? Not here yet. So, I’m stuck waiting for the last car to show up. It’s past 6pm but he logs me into his system before 6pm. They officially close at 6pm but I didn’t get my rental until 6:45pm! This was a major inconvenience for me and my wife because these guys can’t keep their word. This is the second time this particular place has let us down. The first time they gave our rental car to someone else. And, by the time we got to Enterprise, all the cars had been rented for the weekend. We are never going to use this particular place again! I wish I could give their service 0 stars.