Cari Moore OD

We have been seeing Dr, Moore for years. First my daughter needed glasses in elementary school, then my husband switched to Dr. Moore’s office, and eventually my youngest son also needed glasses, and I started having age-​related vision problems and needed glasses as well.
I really like Dr. Moore and her new associate (Dr. Quicho?), and have always been treated respectfully by her staff. If I have one complaint, it’s that it takes so long to get an appointment now because her clientele has grown.
I would also add, that I was very irritated this past April when I called couldn’t get an appointment before I went on vacation. I had no idea how long it took to get an appointment now and thought I had plenty of time. Even so, the lady on the phone never lost her patience with me, or was anything but friendly and professional. Plus they did work me in before my vacation by giving me an appointment time where someone else had cancelled.

This review mainly reflects the STAFF of Drs Moore & Quicho. And is a report of my entire experience there because the incompetence started at the very beginning. The day before my appointment I received a call from the office requesting information about the account holder for my insurance that I needed to have for the appointment. I told her that they lived in Nebraska so due to the time difference I may not be able to get that information. And I was not so when I arrived the next day for my appointment the office girl named Brenda with blonde hair said and I quote «well I guess I’ll just have to call the insurance to get it» (umm yea isn’t that your job) She was rude the entire time I was waiting for the information and every time there after. I had to go back to Dr Quicho whom I did like two times because the first sample did not work and the second wasn’t much better but to see the doctor again I would have to pay another $ 50 even though it wasn’t my fault they couldn’t get it right. So I went ahead and just ordered the second sample. I get a call 3 weeks later saying my contacts were in and they could ship them to me if I pay over the phone. I said I could just drive over and pick them up. So I did a few weeks later because things just kept coming up. Anyway I get there and they don’t have them I have to pay for them at a different price then they originally gave me first it was $ 80 now its $ 110. And wait another month until they arrive. This happened today and my first appointment with the doctors office was the beginning of October of LAST YEAR!
I do not recommend them by any means and will never go back.
They seriously need to replace Brenda because she has an attitude.

Two of my three daughters needed glasses (we found out when their school did sight testing and after telling me they needed to sit closer to read the lessons on the board-​)
We have always been treated very well by Dr. Moore and her staff– When my daughter broke her glasses they were able to replace the broken piece very quickly and when (the same daughter) needed new glasses, the frames she wanted were a long wait, so they fitted new lenses in her old frames until the new frames were delivered…
The patience during the exam and personal attention and relaxed approach to picking out ‘cute’ frames shown to us was very helpful to young girls who were a little unsure about wearing glasses for the first time–
I highly recommend Dr. Moore as an optometrist!

This review is for the office staff & does not reflect Dr. Moore. She is an excellent optician & provides excellent customer service. But I had an unfortunate situation with two of her office staff. I had ordered contacts & given contact samples by Dr. Moore & told if I did not like the samples I could re-​order. I tried the samples & decided on another type. The office staff would not let me exchange the order even though I had not picked the order up. I asked to speak to the doctor & was told I would be charged for the conversation. I had recently lost my job & insurance so I replied no & then asked about a less expensive replacement prescription. The girl, a bleach blonde, kept repeating the same information about the wrong item & I got fed up & hung up on her. When I went in to get a copy of my eyeglass prescription & regrettably pick up the uncomfortable contacts, I was told the doctor was not in & would need to come back next week as she was out because her mother had died from cancer. I was a bit surprised that her office staff would give out such personal information instead of saying she was out of the office until the following week. I was annoyed by the unprofessional attitude by the staff & upset about the loss of insurance. And in dealing with the blonde assistant she was upset that I had hung up on her & decided to be very unprofessional & tell me what a terrible person I was & the other office assistant decided she would also get in on the situation instead of trying to diffuse it.
I realize I was upset & being difficult but never have I had this type of unprofessional response. I have been in customer service for over 20 years, I have been yelled at by contractors having a bad day to homeowners for not telling me what they wanted to hear & I have never taken it personally, yelled back or retaliated in any way because I was able to look beyond that & know it wasn’t me. I would hope these ladies work on their customer service skills because it is not ok to lose customers and see bad reviews.