Sally’s Beauty Supply

Shannon is the best ya’all and Sonya the manager is very helpful. There’s always a great selection of shampoos and conditioners. The hair dyes are also very well priced. They are short on staff but tall on kindness. Get to know them and you’ll be treated like a queen!

So I will admit I am not an avid beauty supply shopper, I still have refrained from supplying a review to a Sallys store out of courtesy that it might get better if you are. However today takes the cake, not good cake either. I went into this store minutes ago. Searching the nail polish first then went over to the comb section, where this was my intent to head in this horrid place. They had 2 combs left for the type I wanted, I saw it was 1.09 $, figured I’d splurge and get it. Walked over to the counter where there was a woman in front of me, as we both stood there as the cashier was taking a very personal phone call. A minute passed so I headed to the clearance section finding the type of brush I was buying I was giddy with glee it also was a duo brush set. I head back to the line, by this time the cashier had to head to the back and there was another cashier busy she had taken me pretty fast, kudos for that. I had asked what the price was on the brush duo, hoping it was cheaper. She had then asked if there was more as she did not think they were on clearance, I told her there was a bunch. She told me in distress that people move things that don’t belong there «sorry hunny» she kept saying. It turns out they were in fact on clearance. I said I wasn’t interested and just to ring me up on my brush I came for. It rings up 2.65 $ something I was shocked as the label clearly said 1.09. She then tells me nothing this brand is a dollar. I told her there was another brush where I got it, and it did say 1.09. We head to the asile, I must admit I was nervous but knew I was right, sure enough there’s the brush in the compartment labeled 1.09, then I spot another brush however that compartment was covered with a red sign that the cashier had to remove to prove the price was 2 dollars. I told her that I had not seen that she than said a few more sorry hunnies, but this is how it is. So I get it lady. People move things, however you didn’t even move the brush to the correct spot, also she put the red sign back where it was blocking the price. Before I had heard sorry hunny one more time I left, I had too or else I’d be saying sorry police officer. I’ve never felt so patronized and by a Sallys beauty supply employee, are you kidding me? Grow up and learn customer service, also personal calls shouldn’t be taken in front of customers. The best part of that store is the singing stocker, he sang amazing and if I hadn’t walked down the asile, I swear he was dancing. So disappointed in this store over and over. What a shame. Don’t go here, it’s not worth it. So rude and more focused on their employee discount… smh.

This store has some of the worst salespeople and customers service I have ever encountered. The staff (including the manager) never crack a smile, are surly in every interaction, and behave as if customers are bothering them simply by existing. Nasty expressions, cold affect. Terrible experience. Definitely would not go there again. I have already sent a letter about this store to the headquarters of this company.

I’m a fan because they had what I needed.
2 of the 3 employees I saw working were very helpful and answered my questions as well as another customer’s. There is one employee that is consistently NOT helpful. She’s short with her responses and she’s definitely not trying to go above and beyond. Is it weird to say that I don’t think she’s intentionally being rude? I think that’s just how she is. Or she hates her job. Maybe both. And I really don’t care. I’ll be back next week.

Horrible customer service! A woman (who was apparently the new manager).was on a personal call on her headphones talking with her girlfriend while customers walked around needing help. It was shocking. When asked her help she told the person on the phone «ugh.hang on. Yeah can I help you?».
It was unreal. There is a nice older woman that works here but for the most part I avoid this location when I can. Really bad.

Extremely rude staff! I called today to find out if they had a certain item in stock, then was placed on hold for over 4 minutes. I called back and was placed on hold once again. I called back a third time and was hung up on.

Some of the most uninterested staff I have ever had to deal with. Their either hiding in the back, on their cell phones, and one lady always struggles with the registers.
Ok prices for the general public, but with a license you can find much better prices at Cosmoprof or at the stores down in Dorchester. Only reason to stop in here os because the location is somewhat convenient.

If you are one whom is looking for affordable beauty supplies for your big day or any big beauty event, you should check out this store. I browsed throughout the selection of hair supplies, hair products and their surprising nice selection of hair accessories to fancy yourself up. The woman at the counter was pleasantly helpful to find some items I was looking for.
The location is convenient. The prices are right and with a savvy shopping eye you could mix in some lesser expensive items with a few choice pieces purchased at an upscale bridal boutique or jeweler. No one will ever know if you don’t tell! They may even e able to order pieces they don’t have in stock. You may want to ask if you are wondering I am sure they would be happy to help.