Eagle Lines Moving & Storage

Thank you Thank you Thank you!!! The guys did a GREAT job. Professional, polite. GREAT price. No hidden costs or surprises at the end! Would recommend to anyone. Shout out to Mark at the office. He did a GREAT Job

Eagle Lines is now publishing parts of our contract, including my LEGAL SIGNATURE, on their Facebook page. There is no way that this can be legal. They have no right to publish my personal information in this way.
***When I asked them to remove my legal signature, they reluctantly complied but claimed that it was ok for them to publish my information. They later posted the same photo of my signature but with lines drawn through it.
They are acting like children and will not leave me alone.
They are now threatening legal action claiming defamation via Facebook Messenger. These guys are NUTS!
I am now receiving emails stating that Eagle Lines is forwarding my information to their attorney and that they will use information in my reviews against me in court.
I only wish I had read some of their reviews beforehand, but I was in a hurry to move:

My experience with Eagle Lines is great. I move within MA so it’s only a short drive (about 35 minutes). The 4-​man team called about 30 minutes prior, and arrived just on time. They packaged all my furnitures carefully and efficiently, even the light furnitures. I have prepared a lot in my house so it’s only boxes and furnitures left. Things went as smooth as it can. They even moved the piano without a sweat. The unpacking is also a pleasant experience, it’s important to show them what each room is and how to match box description to each room, that speed things a lot. In the end, a 9-​hour estimate took less than 7 hours. And true to the promise, they charge me for only the hours for the move. Couldn’t be more satisfied. The final transaction is done on a mobile credit card payment, also very convenient.

I used Eagle Lines couple of times already for local moves, and will definitely call them again for my next move.
Let’s start with the fact that I ended up paying exactly what I was quoted for, no games or last minute tricks. I make sure to provide the sales rep all the accurate information (don’t worry, they’ll insisted you will), so there were no surprises.
The movers were very friendly but more importantly extremely professional. Came right on time, handled everything with care and got the job done fast.
Overall the service is consistently great. On the first time they worked for me I did got some damage to my old TV (probably because I didn’t listen to the movers and used the wrong case), but honestly they way they handled my complaint is what drove me to call them for my second move. As soon as I called they were very sympathetic, sent claim forms immediately, and made sure I’ll get out with a positive experience after all.
Having been burned by lousy movers in the past I know Eagle Lines Wil give me the best value for my money, and recommend their services to my friends.
Great job guys!

Eagle Lines — thank you and your crew for an exceptional move today. I was
very impressed with the way in which they handled themselves during the
entire process — right on time at 8:00, hard at work throughout, and done
much quicker than I had anticipated. They were very professional and
friendly the entire time — no problems — outstanding service,

Very professional company. They are friendly and I never got the impression at any time that I was inconvenience to them with any of my questions or anything else. They came in did what had to be done and I didn’t have to worry about a thing. They came highly recommended and I second that.

This was probably the easiest and best bang for the buck move I have ever had. Eagle was great to deal with and even gave me a free upgrade when I underestimated the size of the truck I needed for a move. Everything was inventoried are handled with care. Even my grandmother’s fragile antiques made it wrapped carefully. The movers were very professional and the storage fees were better then any other quotes I received. 10 out of 10 and I will be using them again for me next move.

Having met with Nitai the director about some challenges that one of our jobs had he was able to guide me in the right direction. His industry knowledge was amazing not only in the Boston MA area but well beyond into the scope of what was needed in places like NY city and beyond. His levels of insurance coverage were impressive. Not that you ever plan on things happnening but better prepared and that he was. His staff is able to mobilze quickly and adapt to the many challenges provided by an older city such as Boston. He is able to utilize cranes and a vast array of equipment to make sure the job is done right and all pieces are safely moved from one location to another. One thing that impressed me is that he was also able to store items if they were not needed right away. Thank you for all your input it was invaluable

I am a real estate professional in downtown Boston. I’ve used and recommended many moving companies in the last 10 years. I now ONLY use Eagle Lines. Great service, high integrity, good $ pricing. They can also store your furniture in between moves. A+

This was the worst experience I have ever had with a moving company and I have moved several times, so have a lot to compare it with. The pickup went OK, but the delivery was a truly awful experience. They were completely unprepared, in spite of my giving the company details of the destination, including a map, several times. The lead of the moving team complained about the location of my apartment, size of my furniture, etc. the entire time they were there. I spoke with the owner of Eagle about the delivery and he was coarse, rude, dismissive, and antagonistic toward me. They damaged a piece of my furniture and so far (almost three months after the move) have been unresponsive in taking care of it.
The delivery was also almost a week after the estimate, causing me to incur a significant extra cost for a hotel.
The moving company made it very difficult for me to split payment between advance and at delivery, so I paid the entire amount upfront. I guess since they had my money they didn’t think they needed to care any more.
I truly regret every having come across this company. At least this nightmare is over.

I got my items moved from Boston to Los Angeles. Would use them again. 2 items were damaged but I’m not picky.

The moving portion was great when they picked up our things. The actual driver was also wonderful (thank you James) and was the most cordial person i spoke to. We had a snow storm, and got our things a full week after the last day of scheduling. No one updated us, and I had a VERY negative interaction with the long distance supervisor who proceeded to SCREAM at me for 20 minutes about me inquiring about when our stuff would be there.
Our bureaus was also damaged, and I had to escalate to a manager to get a response.
Frankly, the service reps are rude once they have your money, and it is not worth the hassle. Plus, I got my stuff a full week later. I understand a snow emergency, but this was above and beyond the time that it should have taken. Lack of communication, and very rude. Do not use.

We’re reviewing Eagle Lines because we relied heavily on Unilocal and BBB reviews for moving companies to make a cross country move from MA to CA and to be honest, the reviews were troubling for most companies. The top rated companies were quoting us 5k to 7k for the move, which was way over our budget. Eagle Lines gave us a fair quote that was comparable to others, and ended up being slightly lower than most others.
They arrived in a good time-​frame to review our inventory to provide an accurate quote. Before the quote was issued, we were told very honestly and up-​front about any extra charges we might incur:
1) The delivery will be made with an 18 Wheeler, so if one can’t fit on the street, they’d have to switch our things to a smaller truck to make the delivery, which would cost a few hundred more.
2) If the movers have to carry furniture greater than 75 feet from the vehicle, it’ll cost more depending on the distance.
3) If they have to carry furniture more than 2 floors
4) If they have to use an elevator
5) If our items will be stored longer than a month
They did inform us that certain items, like our bookcase, is more prone to damage and we should be aware of it and they inspected our stuff and informed us of any scratches or issues that we should note that were already there on the furniture. They were very upfront and clear about everything. Since we did not have an address, we had them hold our stuff in the free month storage in Watertown, MA.
When we found a place, we called and informed them– it took maybe a day to get in touch because the person in charge of the long distance move was out of the office at the time– fair enough.
They quoted us roughly a week for delivery and they arrived on time (I don’t consider 30 minutes late to be «late» because you have to allow traffic and other obstacles)
They were very professional and friendly, checked the inventory with every item they brought. We just finished unpacking practically everything and there’s really no damage to any of our things. The only damage was minor damage to a bookcase, which they warned us might happen and we figured would happen anyway. Nothing major and nothing that couldn’t be easily fixed.
It was a good experience and we felt we should mention that for others since we were in that position before moving. We’d definitely use Eagle Lines again.

So far so good! They picked up my stuff and will be sitting in storage until I am ready for delivery cross country! I will update my review pending my delivery.
I’m not sure why reviews are being filtered, but just by reading some of the reviews here, it does not sound like the Eagle Lines that I’m working with… I did an inventory list online. I was shocked to see the price because it was cheaper than I thought! (We were originally going to rent a U-​haul/​Budget truck to drive across country.) So I scheduled a walk through of my belongings to verify the quote and it was basically less than $ 200 off of my original quote! I will say though, that they canceled my first walk through 20 mins before my scheduled appointment. I left work early just to be home only to get the phone call saying no one can come out. I was obviously annoyed, but I understand that things come up and finally got over it. They sent someone out the next morning and even gave me a small discount for the inconvenience of missing the first appointment.
Mark and Tai were my moving consultants and they answered all of my questions in a timely and professional manner.
I think I misunderstood the time frame for picking up my belongings. I thought they were coming at 9am, but when I didn’t see them, I started panicking and called the office on a Sunday! Someone finally picked up and it turns out that there was an hour window that I was not aware of. So they were going to arrive between 9 and 10am. They ultimately arrived at 9:35am and got straight to work.
The movers were friendly and by the looks of it, it looked like they knew what they were doing! (again, I will update my review once I receive my stuff). They protected my furniture with pads and taped my stuff securely (or so it seems!) Once they were finished, they even cleaned up to pick up their mess. However, there were still some tape here and there, but it wasn’t a problem.

As a contractor in the city I’ve enlisted and referred Eagle Lines’ services on numerous occasions to conduct a pack-​out for homeowners in a variety of different situations. I’ve had nothing but positive feedback from customers in all of these situations and hence why I’m happy to keep referring them business. I’ve also worked with several different movers in the city and will tell you Eagle Lines is hands-​down the best value for your money.
Most of my customers come to me when water damage causes their ceilings to cave and floors to buckle, so they are already dealing with a great deal of stress and it only adds more stress to see fragile and prized belongings moved out of the house while we repair and sand & finish the floors. Can’t say enough good things about how well Eagle Lines has handled a variety of different customers /​personality types for me in helping to manage this phase of the project to keep customers happy and stress free!
These guys are super professional and by the book. The estimate is always detailed and on-​point for the work requested, much more competitive than three other companies I’ve used and the crews are super polite. The crew always calls ahead so I can expect to know when they are arriving. On site, the crews have been professional, efficient and capable of quickly overcoming moving obstacles (carefully taking things apart as needed or adding special padding /​wraps or quick thinking for getting odd shapes through narrow halls and doorways, etc) all while keeping my clients happy! Not once have they told me there was anything they couldn’t do and budget is always spot on!
You can’t go wrong by hiring this company!

*****5 STARS***** should be BEST OF BOSTON
Eagle lines has done 3 moves for me — so far. 2 at work and 1 at my house. They were on time, clean and courteous. Not once did I hear «we can’t do this» or «this wasn’t in your quote». They pulled off one move with less than 12 hours notice AND stored the items for free for 1 month.
Eagle is NOT a broker. They are really located in Boston unlike so many of their competitors. EAGLE does the move, with their own staff and with their own equipment. I have referred Eagle to many friends and families with EXCELLENT results.
USE EAGLE = EASY MOVE

DO NOT EVEN CONSIDER THIS COMPANY IF YOU SEEK A RELIABLE, ETHICAL, CAREFUL, or PROFESSIONAL MOVING SERVICE!
I’ll make this short but to the point:
— This is a moving BROKER, not an actual moving company employing their OWN drivers/​movers, etc.
–They do NOT employ their own movers. They only contract DRIVERS who are ALSO NOT THEIR employees
— The Contract Driver then forreges for move help in each city he drives to (In my case, the movers came from the home depot parking lot and the day-​labor service)
— If the Driver doesnt find movers – YOU will be the one unloading your things AND checking off the checklist (like I had to)
–The company WILL CHARGE you for ANY steps over 75 feet from trck AND and stairs past two flights (regarless of the # of stairs)
–READ Service contract CAREFULLY BEFORE SIGNING. DO NOT RELY ON VERBAL UNDERSTANDING.
I’ve moved cross country 3 times as well as more than 10 times locally and by far EAGLE LINES is the most unreputable, unprofessional, and unethical business I’ve ever dealt with. (they arent even a moving company –hence why the word moving isnt even in their name!)

Pros: They quoted me about exactly what I ended up paying, the movers themselves were great, efficient and didn’t damage anything
Cons: I was told my things would get to Brooklyn, NY from Boston on the 25 or 26, I asked how I would know what day and the company said we will call you closer to the day, but they would bet it would be the afternoon/​evening of the 25 after another job in NYC
When my things were picked up on the 24 I asked one of the movers if we could exchange numbers to make sure I would know when my things would arrive, he said it was a different crew delivering my stuff but someone would call me the next day on their way to NY.
The next day I arrived in NY at 2 pm, I called the office at about 4:30 because I had never heard from the movers, Tony guaranteed my things would arrive that night most likely between 6 and 8. I waited until 8:45 and called the office which was closed, but the only number I had so I left a voicemail. I waited til around 10:30 and then slept on my floor.
The office opens at 9, I waited until 9:30 and still hadn’t received a callback so I called them, Tony was not in but I spoke with Tai. Tai was helpful and located the movers who somehow were in PA, he then had them contact me, so thank you Tai.
My things came around 5:30 pm that day. I spoke to one of the mover’s about what happened and he said at 4:30 the day before he told the company he would DEFINITELY not make it to my apartment and they said ok and they would call me, which they didn’t.
The lack of communication was very frustrating and I did a lot of waiting around.

I used Eagle Line because they have me a cheap estimate for a move from Boston to CA. First of all, the cost ended up being 60% more than the estimate.
The movers themselves were very nice and great at what they did. The company, however, was hard to communicate with and largely incompetent. The day before they finally delivered my stuff, they had me go to the city hall to obtain a parking permit. I was happy to do so. I learned at city hall; however, that they needed an additional permit to enter my city with such a large truck.
When I called Eagle Line, they basically refused to fill out the permit (even though I already paid for it). The guy seemed irritated at the request, and seemed to not even know some of the information that was being requested. I had to call him repeatedly to plead with him to fill it out. I even had to look up some of the information on wikipedia to help him fill out the permit. He kept saying I’d need to pay an extra $ 300 for a smaller truck to get my stuff.
Finally, after a Herculean effort on my part (I had to go back to city hall a second day to coordinate all of this, while the trailer was waiting for permission to enter my city), I got my stuff. Wow. That was a nightmare…

It’s hard to find a reliable mover that will be efficient and also reasonably priced. What I don’t need from a potential mover is borderline harassment. That’s not how you will earn my business.
It’s bad enough that they call everyday and email more than once a day. But yesterday they called me four times in a three minute period. I was at work so when the call came in on my cell, I clicked to send it to voicemail. Instead of leaving a message, they immediately tried to call again. I was annoyed since I’ve already received a million calls from them, so I sent it to vmail again and then blocked the contact. I immediately got another call from a different number also registered to them. This time I picked up and hung up. Immediately after that, same number calls again. I let it ring and go to voicemail. No voicemail left.
They followed up with an email. Then another email. A few emails today. A few calls today.
I fucking get it — you want business. You don’t earn business by incessant, relentless calls and emails. If I’m at work, I’m not talking to you at my desk. You leave a voicemail and I may or may not return your call. You don’t call repeatedly because I’m not picking up, because now, I just assume you are a company of inconsiderate assholes. And with dozens of movers to choose from, you are not even on the list of options anymore.
UPDATE: In the hour and a half since I have posted this review, I have been contacted and threatened by the owner. He states that my review is not factual (oh, it sure is) and that I didn’t speak to anyone at the company (yep, I did that too, over a week ago) and that if I do not remove my review I will be sued by them for defamation. This clearly violates the Unilocal Messaging Guidelines which states «please don’t use this feature to harass other users or send other inappropriate content» as well as Unilocal’s Business Owner Guidelines which states «Don’t use public comments to launch personal attacks, advertise, or offer an incentive to change a review.»
It is a company’s responsibility to accept a negative review for what it is without retaliating by utilizing further harassment and threats. Most importantly, you should never threaten someone as a way to force them to remove a review. As with a majority companies, there will be both positive and negative reviews. A good business owner either takes the negative reviews with a grain of salt or is proactive and tries to correct the situation so that it doesn’t happen again. Good businesses like happy customers. Never will a good business owner attack and threaten someone for what is their honest opinion. I am further disgusted by this company based on these retaliation tactics.