I would like to say that the dress that was picked out was pretty and the sales lady was nice and helpful. The bad rating comes from their customer service after the sale. I put a dress on layaway for my daughters wedding, long story short the wedding didnt happen and we cancelled the layaway. I figured I would get my money back, some of the money back, any of the money back… but to my surprise NO. No cancellations and no refunds. My only choice was to continue to pay for a non-needed dress or to eat my entire investment. I think this practice is shady and not good business. I will never shop there and will tell EVERYONE I meet about these practices! Shame on you Bella!!!