Thomas E Clark

The customer service was impeccable. Everyone was friendly and professional. They were extremely responsive and were able to show up within 24 hours of my initial call. They even showed up on time a few days after a snow storm when the roads were difficult to navigate. Their work was excellent. The experience would have been perfect, but the price was outrageous. They ended up charging $ 320 per hour for repairs that were more or less routine. (Their mantra is we charge by the job not by the hour, which means they completely overcharge) A+ on quality and service. Complete fail on price.

Took the day off work to get an estimate for a big job. Not only did they not show up for the original scheduled appointment, but they didn’t show up when they rescheduled for later the same day. It’s not a major weather event, they have no excuse for this sort of rude behavior. Will never use them again.

I don’t enjoy leaving negative reviews unless a company is truly horrible. In this case, I feel obligated to let others know that our entire experience with Thomas C Clark was really bad. Customer service and communication were terrible. I don’t believe they were honest about their availability, which let an entire day wasted (waiting) and over time charges beyond belief. Had they been honest about how tight their schedule was, we would have called another company. They have you over a Barrell on hot days. I’m fully aware that you will pay a premium plus for almost any heating/​AC company but in my 49 years, this may have been the most we were ripped off. We will not use this company ever again and regret our experience. Not sure what’s worse, a hot house or being totally taken advantage of…

I called for a plumber to diagnose some ceiling damage in a closet below a bathroom. The plumber came out and said the damage was old and there was no active leak. One week later, my plasterer arrived and said he could not fix the damage because the area was soaking wet. He said it was likely a wax ring needed in the toilet upstairs and cut an opening in the ceiling for the plumber to view and diagnose. I called to request a plumber and found the receptionist to be a bit short, aggressive, and rude. She did send a plumber out the same day, which I greatly appreciate. The plumber replaced the wax ring and also the toilet flapper. The charge was $ 400, which I found to be quite high (service fee was waived). I didn’t have the luxury of comparison shopping, but have since found other plumbers who would do the same hour’s worth of work at half the cost.

I really had to say something about my experience with Thomas E Clark. Our boiler went out which supplies both heat and hot water to our entire house. I called Thomas E Clark and they had an HVAC tech onsite within an hour and a half. He quickly figured out the problem, some kind of control module and we also had a rusted expansion tank. He had both parts available and fixed everything in under an hour.
During this time, we discovered a pinhole leak in another pipe. The HVAC tech couldn’t fix this, but called in and had a plumber onsite literally within 5 minutes after he left. This leak was in a really tough spot, but it didn’t seem to pose any problem for the plumber. Again, done within an hour. Both of the guys were very careful and thorough.
Also, everyone was so nice and professional, from the person I spoke to on the phone to both of the guys that came out to the house. Really great job. I would definitely recommend. thanks

I’m not quite sure why this place is getting such high marks. I called to ask for pricing to replace the shut off valve to a toilet. This is a pretty standard repair and although I could probably do it myself, since I have to shut-​off the water to the whole condominium, I want to be sure it’s done right the first time so I thought I’d hire a plumber.
Anyway, they charge $ 99 to come to the location and then charge by the job (not by the time). When asked what it would cost to replace the shut off valve, which is a pretty standard job, they said they couldn’t quote me a price until they came to view the issue, which would cost me $ 99. There is no reason to come see a toilet shut-​off valve replacement. This is a simple plumbing job which doesn’t require a view.
In the end, they quoted me a price after I questioned why they would need to see what the cost to replace a toilet shut off valve. Overall, bad customer service and over-​priced.

Called because I had an issue with my AC. Before the person came I was told the charge would be $ 104 for the technician to come out, look at the unit and present me with an estimate before moving forward with any repairs. That seemed reasonable. A normal person would assume then that I should expect to pay $ 104 for the visit, plus any repairs, if I elect to do them.
The technician (Daniel) ended up handing me a bill for over $ 200, because it turns out its $ 104 for the visit and there’s another $ 100 and change for them to actually LOOK at the unit. That was not at all what was discussed or disclosed with the person on the phone (Warren I believe his name was).
I know these things are expensive and have no illusions about the fact that it costs money for people to come out, but they clearly (intentionally or not) omitted a very important piece of the cost (after all, under what plausible scenario would a customer want someone come out to a house and NOT look at a unit — that’s clearly the minimum amount of work someone has to do — so to quote someone $ 104 is just dishonest).
Daniel didn’t disclose that extra $ 100 until after he’d looked at the unit, claiming the dispatcher should have told me about that fee. I’m happy to give them the benefit of the doubt, but its pretty shady. Daniel, for what its worth, seemed knowledgeable and honest.
– Update: I called and left a voicemail for the firm about my disappointment. Also left a message with the main office. They didn’t call back (but they called super quickly when I left a voicemail asking for service… go figure!). Seeking a 2^nd opinion, I called another firm to come look today. They reached the same conclusion as Thomas in terms of whats wrong (so thats the good part), although unlike Thomas they had some low-​tech suggestions to solve the issue. Unfortunately those didn’t work, but I have to give that other firm credit: they attempted the cheap fix first. As a further point of comparison, this other firms cost for visiting was $ 129, diagnostics included. Thomas Clarke quoted me $ 2,600 for a 3 ton R-​22 Payne air conditioner (which are generally considered among the most economical units you can get). The other firm quoted me $ 1,950 and offered to take the $ 129 that I paid today off.
My advice: pass.

I decided to get a contract with this company to maintain my HVAC system. Carlos is extremely professional and takes time to explain to you everything. I will use them again and again. I saw some negative reviews here but even with booking an appointment is very professional and smooth.

Think of the worst customer service you could possibly ask for and that’s what you get at Thomas E Clark. We called on a Sunday night w/​a water heater issue and by Thursday still did not have a straight answer about whether /​how /​if they could fix or replace the tank. And calls went unanswered. Servicemen were dispatched to our house twice (failing to even introduce themselves to us) and when they gave us a rough quote of the cost it was TWICE as expensive as what we ultimately got from another plumber, who did the job in 4 hours. The failure to fix the problem is troubling, but the abhorrent customer service was really the deal breaker.

I called Thomas E Clark to address a malfunctioning air conditioning unit. While the technician was courteous and knowledgeable, I found their pricing to be outrageous. I was charged a total of $ 288 ($ 219 in parts and labor and $ 69 in service call fee) to replace a capacitor. I mentioned to the tech that $ 219 seemed high for a part that was so simple and so easily repaired, (took less than five minutes) but I ultimately paid for the part and the installation.
Subsequent research online showed I could buy a dual capacitor for less than $ 10 at hardware stores or home improvement retailers. I can understand a markup and charging for labor, but that seems excessive. I also called the company to inquire about the pricing. They were polite but didn’t provide much in the way of explanation other than to say «their pricing comes from a national book» and that «their part was better than others.» I’m sure both of these things are true; I just find it hard to believe that their part is 20 times better, justifying the cost.
In short, they received two stars because the technician was great but their pricing structure seems geared to take advantage of homeowners who aren’t well-​versed in the nuances of a/​c repair. I don’t begrudge anyone for making a living, but I am left feeling taken advantage of which I don’t appreciate.

Prompt and professional service!
When I got home from work on a hot day and discovered the compressor wasn’t turning, I knew we were in for a long night. I picked Thomas E Clark from all of the reviews in part because their hours indicated they were still open. While I got the answering machine, they called me back right away. Although they had no openings for the following day, they asked if I would like to leave my name and number in case someone cancelled. Within an hour, they called back to tell me they would be coming to our house and gave us a time range, which they met. The technician identified the issue right away and got it working again fast. They were very professional, reasonably priced, and courteous.

used them for my air conditioner. Guy named Dan came out on Sunday service, knew what he was doing, and like other reviewers said, didn’t skewer me on the pricing. Highly recommend.

I had Thomas E Clark out twice now and I’ve been thoroughly impressed both times by their professionalism, knowledge, and honesty.
The first time was for a humidifier. They gave me all my options and the prices and carefully outlined the pros and cons of each. They eventually steered me towards the cheapest option. (It works great and installation was very professional, clean…) while I had the rep here I asked about an unrelated issue – getting my house to heat and cool more evenly. He told me my options again and honestly told me the highest cost one was probably not what I really wanted because it was best suited for when you’re going to be opening up all the walls anyway. The rep gave me a free, easy idea to try and it worked! Wow.
This most recent time I had the plumbing guys out to discuss a backwater valve. The rep told me the pros and cons of the valve itself and evaluated my house’s suitability for it/​need for it. He basically told me it isn’t necessary for me and would cause a huge mess and high costs.
Yet again since I had him here I asked about an unrelated issue-​sewer gases getting into our house. Others I’ve talked to told me I’d need to rip out the walls and ceiling in the bathroom to get at the venting – very expensive. Thomas E Clark’s guy looked at my problem and came up with a cheaper, less invasive solution to try first.
Common sense, honest HVAC and plumbing? I think I’m in love.

My credit card got charged more then double what I was quoted on the phone for their initial assessment of my HVAC system. There was a clear lack of communication from their service representative.
The repair itself was good, but probably significantly more expensive than other HVAC specialists in the area.

I found Thomas E Clark here on Unilocal and have two totally different issues over the past month. They were quick to respond to my call and to schedule. Both the folks on the phone I dealt with re: scheduling and the in person technicians were great! I had a plumbing issues (had to replace a temp valve in my shower) and a broken heating trane heating/​air system. The fees were reasonable and the service was great. I had two different guys and both were awesome. I highly recommend their services!

My experience with Thomas E. Clark was fabulous. The guys were super polite and professional. I was out of heat and they fixed me right up. I would totally recommend this company to any of friends or family members.

I’ve used Clark for plumbing for years and they always do a fine job but just had a horrible customer service experience and will be switching to a new service – given the competition in the DC area would much rather spend my money with a company that values me as a customer.
I had an appointment this morning and the plumber called my landlord instead of me (though I ensured they had the right numbers when I made the appointment) and said they were at my house and no one was home. This was not true as my nanny was sitting 10 feet from the front door waiting for them and no one came to the house, nor called my house. The plumber said that since no one was home he was going to a different job and would come back to my house (of course hours later).
When I called the company they said that he hadn’t been to my house but that the plumber had called and no one answered and therefore went to a different job. I explained the call my landlord received and the customer service woman denied it happened. I told her I was disappointed in the service, especially that there was no apology for the fact that at minimum the stories didn’t make sense and at the worse the plumber was outright lying. She refused to apologize, said that the company had done nothing wrong and that he had not come to my house and had not been able to reach anyone when calling.
disappointing all around.

I had a fairly good experience with this company yesterday. I found a leak in my HVAC Tuesday morning. After shopping around with other companies, I decided to go with this company based upon another unit owner in my building’s recommendation. The cool thing about this company is that they have a comparable hourly rate to other companies, but if your problem is not a crazy bad emergency issue — for a few dollars more than it would cost to fix your problem in on visit, they can set up a service contract with you — which covers not one, but two visits. And as I have discovered, HVAC’s do require annual (bi-​annual is better) maintenance.
The technician who came out, Carlos, was punctual, well mannered — and explained what was going on with the unit to me in layman’s terms. When I asked fora better rate, he didn’t dismiss me — he put me on the phone with his manager — and we were able to come to a better agreement. For this flexibility, Thomas E. Clark will have my business for years going forward…
Honestly when it comes to contractors, its not always about what you pay — but whether you feel that you were treated fairly. I will probably upgrade my rating to 5 stars if the HVAC continues to work in good condition by the time they pay me their next visit in June.

Had a positive experience fixing my AC. Servicemen called on their way to say they could arrive earlier than the given window if we were available. We are in a condo building so the two servicemen went to the room to run tests on the unit. They found blown fuses and capacitor was rusting. We chose to replace them both. In addition to the work, we paid the $ 99 service fee. I was surprised that the service fee was not applied to work completed but what can you do? Saw in other reviews that people feel its unfair to pay $ 100+ for a lower priced (online) part but in my opinion you are paying for their expertise and the prompt, high-​quality installation. Well worth it — happy to have it fixed!

Great service. Great pricing. Great work. They were polite, professional and a pleasure to work with.
I did very much like the experience as in it was as painless as possible. I had a pipe burst in the middle of the night and my kitchen was slowly flooding. The 2 men were quick, professional and more importantly, honest about their prices. They should be commended for their fine work. Each took it upon himself to ensure that their work was done to the highest standard.
While I pray it will be a while till i require their services, I would most definitely use them again.
I don’t often take time to write such a review but I felt you should know about the caliber of these men. Thanks!