ADT Security Services, Inc.

We live in Rockville and were recently installed. So far not impressed at all:
1) The Technician didn’t know about a basic feature that I was pretty sure they offered based on all the other alarm systems we’ve had. He told me they didn’t offer it and I only found out he was wrong because I had to call customer service about something else he screwed up (for which he had to come out a second time) and happened to ask. If I’d listened to him, I’d have thought that my ADT system didn’t offer a key feature that every alarm I’ve ever had offers.
2) Don’t fall for the 100.00 VISA gift card scam. If you want it, you have to pay 5.95 for it and send them a cashier’s check (which you can only get by going to the bank) or a money order (who even uses those any more?). I suspect they make it difficult so you don’t bother with the hassle. Offering a rebate then making it hard to redeem is a shady move and not the best way to get off on the right foot with a new customer.
3) We recently had our first false alarm and they called to make sure everything was alright. I told the rep that everything was fine and she was about to hang up when I pointed out that she never asked me to give our «all clear» password. She got annoyed and asked for it, but I got the feeling she didn’t bother to confirm it. It didn’t exactly make me feel like we’re in good hands.
We’re stuck with the contract, but I’m one month in and already not planning to renew.

Made the mistake of ordering service before checking Unilocal reviews. Fortunately for me, the installer just never showed up. Seeing the low quality of service reported here. I guess that is no longer a surprise and I’ll be looking at other options.

We had ADT install a security system in our home three months ago. Our neighborhood was having a lot of trouble with burglaries and we ourselves had two break and entries with assault and one robbery. These events obviously leave us in a state of panic. Last night my alarm went off at 2am. The end result of a lot of trauma was that the sensor fell off the front door. This morning I set the alarm and bypassed the sensor. I was then sent another alert stating that our house was broken into. Sensor issue again.
My complaints are twofold.
1) It is ridiculous that sensors are falling off the wall after three months of use. This is actually an embarrassment for the product.
2) I called to have the sensor fixed and was asked if I could just glue it back on??? Secondly, the service department is rude and totally unhelpful. I told them about our break in issue and the soonest date we could have a technician out was a week after the fact. Let alone the timeframe was during the day when I work. So, my options due to faulty equipment on their behalf is to continue to pay for my non-​working service and have no protection (or sleep) for a week, then take a day off work to wait for them to fix something that should never be just. falling off the walls.
Their actual slogan. ADT NEVER there for you…
I am looking for another service. I would like a refund for the equipment purchased.

The incompetence of the ADT Security team of Alexandria is so staggering, I’m surprised that anyone is actually safe with their call center in the event of an emergency. I’m now paying money to have their equipment removed because that is more desirable at this point. Current/​future users beware…

Haha! I’ve escalated my services with ADT, you know when a corporate company is horrible when they delete your complaints.
1. Took 5 times for them to properly install
2. Technicians are rude
3. Sales rep lies
4. Escalation show no sincere empathy to you
5. I’ve called and had 2 technicians come out to resolve my alarm going off randomly (get multiple calls a day for alarm failure, and then had the fire alarm go off– which they accused us of course)
6. It’s been over a month and can’t even use my alarm system properly
7. The technicians accuse you for the alarm having problems
8. They only care about your money.
9. They can’t own up to their mistakes and allow criticism to be on there page, then you would end up signing for their services without true and honest recommendations.
10 ADT sucks.

Despite constant low battery calls, which were frequent and battery never needed replaced… when we had an unexpected intruder a handyman who had returned after he left situation, police were called and there waiting with him.
My problem and reason for the one star review is we moved out of our long term rental and were in the process of buying new construction I notified ADT to shut down service. I have since notified them repeatedly, phone email, and even had emails and texts confirming it had finally been cancelled. Well it’s been six months account still open and I am getting monthly charges still.
Their solution is to just credit me on a new account. Numerous ADT people didn’t do what they said they would do regarding my account, I want an alarm system for the new home… I am weighing to take my business elsewhere this is unacceptable.