Z Modern Furniture

Abysmal customer service!!! Ordered a dresser online. It took 3 days to process the order. Was promised delivery in 2 weeks and credit card was charged. More than 3 weeks later have not received the dresser. Was told a specific delivery day, then received a call that afternoon that they were running late, but would have another driver deliver. But then this driver is too far away to deliver. But the worst was the rude, condescending attitude of the store clerk who also whined and complained that he would have to work late and hung up on me when I was trying to find a time that would work for delivery. He called back and then told me I was being difficult because I wouldn’t cancel my work meetings for his convenience. He said his name was Tom.

Terrible customer service… I wanted to have a piece of furniture I bought from them (a dresser) replaced because it originally came with one of the shelves not able to open all of the way. So they scheduled a date when they would arrive and bring the new dresser and pick up the old one. They gave me a 3 hour time window and failed to show up that day or initially answer my calls about an ETA or any sort of update about the service. Later that day I was told that they were unusually busy so they rescheduled the service to another day…
This next day of scheduled service was a weekday so I actually took some time off of work and they FAILED to show up AGAIN. When I tried calling during the time they were scheduled to come by I received no answer. I finally reached someone later in the day only to have them tell me that apparently my replacement dresser had a crack in it so they were could not bring it over… why couldnt they tell me this earlier in the day when I was calling so I could have gone to work is dumbfounding.
In short, I have found their communication and customer service to be terrible. Buyer beware.

I have purchased furniture from Z Furniture for a number of years… sofas, futons, floor lamps, end tables, storage. I always call and visit that store first when looking for furniture. I have small condos and I prefer modern slim/​sleek high-​quality furniture. I have been able to find what I am looking for at Z. I never have had issues with quality or service.
A week ago, I called the Va. store and spoke with Gus. I described what I was looking for… a white leather sofa similar to the sofa I had purchased 9 yrs ago. Gus took the time to search for what I was looking for… and found it. I received the sofa within 4 days… delivered free of charge and placed in my living room. Excellent service.