Willoughby Real Estate Co

I’ve been living in a Willoughby property for 16 months.
Pros: I love my apartment, but I especially love the price I’m paying for it. Management has always been quick to fix the few problems I have had and seems responsive after hours. I live in a studio in an apartmented townhouse and pest control comes regularly and I have never had a problem with bugs or rodents. The property is pretty no-​frills (no W/​D or dishwasher or central AC), but that’s totally acceptable for the prices they offer.
Cons: no online rent payment system, and I remember the lease application process as taking a significant amount of time and being somewhat stressful (I really wanted the place and had to wait 10-​ish business days for an answer). Communication could be better (fax seems to be the best way to get them things, and I often won’t know if they’ve received a maintenance request until I get home from work and it’s been fixed), but all of these issues probably stem from the fact that it’s a really old company and technology has surpassed them a bit.
Bottom line for me: no frills apartment in a great location, for a great price, with a no frills management company. If you can muster the small bit of patience, you can get some great deals with them. I know I have no intention or desire to leave my apartment until I’m ready to buy my own place.

There should be a negative star rating system, as a warning for companies like this. Hands down this is the worst managed, poorly staffed and outwardly hostile of any I have ever worked with. They of course own so many properties they don’t have to care, but I had the same experience as the other reviewer, plus I moved to another place, not knowing the home owner had just hired them as a management company. The people are surly, they have a horrible maintenance and repair record and a number of places are bed bug and roach infested, which when, they are finally forced to deal with it is usually out of control. If you are unlucky enough to be in a single family unit, they do not have to do any sort of pest control at all. I will move out of this area before I would rent form them.