The UPS Store

Exteremly dissatisfied customer. I paid $ 49 to this UPS store to overnight a document, a very high price for which I expected very high quality service. I did not get it; the document took 5 days to arrive, and when it did, it was crumpled and barely useable. To make the situation worse, without my knowledge UPS actually used USPS to mail my document. As anyone reading this post can imagine, when I attempted to attain a refund from either shipping service, a ridiculous finger pointing situation ensued. Neither UPS nor USPS has accepted responsibility, and neither has offered a refund, despite multiple phone calls, e-​mails, and an in person store visit (to my local USPS store).
At the end if the day, however, I paid for the service at this UPS store. The agreement they have with USPS is just that, their agreement, not mine. I entrusted UPS with my business, and they failed me. Furthermore, they then tried to defer responsibility on another party. That is completely unsatisfactory, and it is shocking that a company can act in such an irresponsible way in today’s customer focused, competitive market.
I am extremely dissapointed and UPS will never get my business again. They have lost a customer and probably many more over a mere $ 49 dollars.

Use USPS over this store if you are concerned about the quality of care for your package. UPS in general is great, this store is not.
I am giving this store 2 stars because of their current manager. The employees of this store conduct themselves with professionalism and have done well with my pre-​packed packages, if I was just reviewing my experience in the store they would get 4 stars.
I had them pack a delicate item to ship cross-​country, and it was severely damaged. The store manager has been evading my calls and not filling out the proper forms to get my damaged package claim through. I have attempted to bring this to UPS’ attention so that hopefully something can be done about it, but I figured Unilocal!was a much easier way to tell other people about the issues.

I came here the other day to return an Amazon package (my first ever Amazon return after several years of obsessive Prime ordering… ha!). I had a shipping label printed, but no packing tape, and figured I could just buy a roll here. The gal working there (only person working that I could see) was so nice — she said there was no need to buy tape, and she taped up the whole package for me and affixed the packing label for me. Quick and painless, unlike the USPS!

I have found the employees here to be incredibly helpful and friendly! The lines can get long considering the tiny size of the store and the fact that there is typically only one person working — but he typically does well managing multiple people at a time.
I took off one star because UPS shipping prices SHOCK me by how pricey they are compared to USPS.

I went into this UPS store several days ago to drop off a package going back to Amazon. Perry, the store manager, provided excellent customer service.
Prior to coming in, Amazon had neglected to give me instructions on how my return should be packaged prior to the drop off, so I had wrapped it in brown paper. Perry told me that they were not able to ship it wrapped in the brown paper, and that I would need an envelope or box, since I was shipping back a shoe box. I got pretty frustrated (completely unfairly — it was not his fault) with him about all the requirements/​cost, but he was calm and helpful the entire time. I was so impressed by how well he handled the situation. His demeanor and careful explanations of why the policies are in place made me less frustrated and help ease the tension of the situation. I just wish there were Perrys at every retailer. More employees should behave as he did when faced with unhappy customers.
As a follow up on this… I called Amazon to give them some feedback (ie — suggestion to provide shipper’s packaging requirements at time of creating the return label), and I told them what happened and they refunded me the $ 3.50 my box at the UPS store cost me!

I have been using this UPS Store for 4 years and have always had excellent, prompt, and friendly service! The staff remembers customers, and they have very friendly and personal relationships with many customers.
EMPHASIS ON PHENOMENAL HANDLING OF FRAGILE ITEMS
Normally people wouldn’t write a review for a packaging and shipping store unless they had a bad experience, but I have to hail PERRY for being a life-​saver for me. I had bought these beautiful, fragile origami flower arrangements for my father and wanted to get them to Philadelphia. I was so anxious about their fragility, but Perry said, «No problem. I got it.»
Perry packaged these fragile flower arrangements SO WELL that when my father got them, not a petal was out of place. As a result, I was Favorite Child for Father’s Day, heheheh. So THANK YOU!
All of my other experiences have been excellent as well. Occasionally there is a wait, but naturally, lines occur during lunch hour and right after work. I think these people do the best they can with lines of tired, grumpy customers.

Oh I wish I could say 0. Unprofessional is not even a word to describe the service here. No courtesy for customer at all. I am glad I won’t have to deal with them outside of my box here.

Great service! I’m sad to see other people giving such low reviews, because I had a great experience here with customer service!
Last night, I mailed 2 checks via this UPS Store. Today, the person I mailed them to called me frantically wanting to know the tracking number (long story). I called the UPS store and talked to a nice young woman. She was so helpful! She figured out my tracking number even though I had lost my receipt, and she went to a lot of effort to make sure that I repeated it back to her, to show that I heard her correctly.
Thanks UPS! :-)

Absolutely, positively, the worst customer service experience I have ever had.
I waited over 30 minutes to drop off a package while the guy tried to get a copier running for another customer. Then once I was able to drop off, he charged me 2 dollars to tape my box, but couldn’t count the change from the ten I gave him. He ended up giving me dimes due to a lack of dollar bills.
Then, the second time I needed to use their internet to print a shipping label. The computer was down, but I had to wait 15 minutes to find out because the woman was chatting it up in the back with another employee. Then she told me that it (the internet) just went out sometimes and maybe I could check back later. I told her I had walked two miles and would appreciate her trying to fix it. She said she had no idea how to do it. I walked to fedex, printed, and then returned to drop the package off. What a waste of time.

Where to begin?
DAY 1
Email #1 to the UPS Store no response. Follow-​up with a call.
Conversation was like, I can’t help you, somebody will call you back.
DAY 2
Email #2 to the UPS Store no response. Follow-​up with a call.
Same woman, quotes a price for the job: $ 24. Somebody will really call me back.
DAY 3
Email #3 call to the UPS Store. Apologetic guy. Promises the job in 20 minutes.
I wasn’t able to leave work to collect my item. At the end of a long day I walk into the store:
Woman: Greeted, woman calls the guy from the morning shift, my item found. Your total is $ 48.
Me: $ 48? I was told it was $ 24.
Woman: I don’t know what you heard do you want it or not? Printing is expensive.
Me: I don’t think this is right.
Woman: Printing is expensive, that’s the price.
Me: (Processing)
Woman starts helping the next customer.
Customer service is lost on this store. I’m not asking you to kiss my ass.
1. I’m sorry you aren’t happy in your job. There’s a lot of unemployed people who’d love to work.
2. I’m sorry people in your company are incompetent. $ 24 does not equal $ 48.
3. Finally I’m sorry I ever walked into this store, won’t be back.
4. I encourage people to go because she told me she deliberately puts the «closed» sign on so that people don’t walk in and ask her to the store.
The end, I still don’t have a printed floor plan. UGH!

The service was bad and they charged me for overnight and the package took 4 days to arrive. They assured me it would because it was medicine that a relative needed and in the end they never received it.
The lady at the counter was rude and after complaining we learned that they wouldn’t even refund or discount us. I live across the street but will use FedEx moving forward.
I recommend the same to anyone considering using this place…
Cheers,

I’m not sure if my expectations are out-​dated, but this UPS Store is untidy, the staff is quite rude, and their manner is unprofessional. I’ve met unprofessional staff who are rude, but rude because they are quick and efficient. It’s a pay-​off I’m willing to make! This staff is rude, slow, and rather prickly. Packages might still get there, but other UPS stores are much more pleasant and quicker. There are other UPS shops.

This store charged me three times the amount I should have paid on a shipment, which I did not care when it gets to it’s destination. I specifically asked them for the cheapest way to ship a 2lb package and later found out that their suggestion was one of the most expensive ways to ship it — the cheapest way would have cost ¹⁄₃ the price, about $ 100 less, and would take a couple weeks longer, which did not matter.
Also, they guaranteed a 2-​day Air shipment and it didn’t even arrive until late evening on the third day — again they charged an arm an a leg for a service they did not deliver on.
Combine the above with some of their employees’ rude behavior and it makes for a hell of a crappy place to do business with. Only go there if you know how to deal with their kind.

Went here several times as it right around the corner from where I live. Each time, I have been treated disrespectfully by the arrogant a**hole behind the counter. Most recently, a friend went to send documents after the suicide death of a young nephew. She was very distressed and the idiot made disparaging comments to her as she quietly waiting in line for service. The other customers in line were so shocked by his rude and inconsiderate behavior, that they felt compelled to apologize to her on his behalf. I will be calling corporate headquarters to personally have this obnoxious less-​than-​human jackass fired and I suggest anyone else who’s been the victim of abuse by this jerkoffl to do the same.

Wow, what a difference a few weeks can make! This UPS Store has turned itself around! The two guys that now work the front are very easy to work with and know all the ins and outs of UPS.
For its size, this UPS Store gets fairly busy, but the line moves just fine. I suppose Media Matters (upstairs) uses them a lot!
The lazy female that was the subject of past reviews… I haven’t seen her in quite some time. Whew.

Under my usual Unilocaling rules I visit a place at least a few times before I write a review, but in this particular instance this was enough — I really don’t need to see anymore.
I just needed to grab a folder and print a document off my jump drive, both of which I accomplished in about 10 seconds. Then I waited for-​e-​ver in line while the only employee in the store handled this couple who had about 90 questions about shipping an 8×10 box. Seriously — I can’t just hand off the $ 1.52 this costs rather than standing here for 10 minutes? When the guy caught my eye and winked — this was not a George Costanza, perhaps he had grapefruit juice in his eye twitch, but a full-​out WINK — I thought I was going to lose my shit.
Maybe they’re good as a shipping service — can’t claim to know — but for printing, not the place to go. [It is the UPS Store after all, so perhaps my expectations were most at fault.] But it made me actually miss the FedEx/Kinko’s system of putting a debit straight into the computer. I used to find that annoying, but at least it’s quick and efficient.

Some of the worst service I have ever received from any business ever! The employee started off as rude and unhelpful, and got progressively more rude, unprofessional and inappropriate. I don’t care if you hate your job dude, but don’t take it out on me! I will not be using the services at this location ever again, neither will my company, and you shouldn’t either.

On the few times that I come here instead of trekking to the post office by Union Station, the staff has always been friendly. The store is tucked away on Mass Ave near where Ledo Pizza used to be. It’s a cozy size but each time I’ve been in, the store was organized and there was always someone ready to help.
UPS prices typically are more expensive than USPS, which prevents me from using UPS for my shipping needs more often.