The UPS Store

There are two severe problems that have developed at this location. First, I’m pretty sure Eddy is gone. The two gentlemen I have been seeing at the counter are ridiculously rude. The other day, I went in, and they told me they couldn’t take my package because (1) I had used blue tape to seal it instead of clear tape, and (2) I supposedly hadn’t padded the envelope sufficiently. The incident ended with me marching out of the store, going to another UPS Store in the area, and (surprise!) having the employees accept my package without any problems, as should have happened at this location. I swore off this location after being treated like that.
The second problem is how slow the two new guys are. There are two of them, and yet they only take one customer at a time, leading to a very long and slow-​moving line. Plus, they will let people at the back of the line walk up and drop their packages off, even while they are supposed to be assisting you, which is not only rude, but also makes the line take longer.
Avoid this UPS store if at all possible.

Hands down the best shipping experience I have ever had! I don’t attend Georgetown and was only living in the area for the summer. I needed a box to ship some stuff, but because I work full-​time, I had to go really early in the morning. Google’s profile of the store said the store opened at 8 a.m., so I got there around 8:15. Turns out, the store actually opens at 9 a.m. in the summer, as there aren’t as many people in the area, but the Google description is not updated for the summer. There was an employee working there anyway. He said he knew it says the store is open at this hour online and he wanted to help customers – even though he’s not getting paid for his help. Color me impressed already. He was very gracious in helping me pick out the box I needed, giving me all the info about how much I could have in it, the weight limit, etc. (all without being asked!). Once I decided upon a box, he even gave me two plastic garbage bags for free and helped me tape them around the box as a cover (and it was a pretty big box, mind you, so not easy to wrap) because it was raining. He even fashioned the tape in such a way that I could grip it easily, which made it much easier to transport the box back to my house (which is a 15 minute walk).
There was absolutely no need for him to be so kind, both with opening the store early and wrapping up the box for me. It totally went above and beyond the call of duty. I am doubly grateful because I would have been totally screwed without his help, as the box would have gotten soaked and ruined, and plus it would have been very hard for me to pick it up anyway due to my work schedule. I have no idea why this store has such a low rating. Go here for all your shipping needs – you won’t regret it!

This has to be the worst customer service experience I have had at a UPS store. The person working here was so grumpy when I walked in today to return an Amazon item. I had the package all ready to go but the person working here was not helpful and was nearly screaming at me. Franchisee or not, the store-​front says «The UPS Store» and the man working here represent UPS. PLEASE AVOID THIS PLACE AT ALL COSTS!

Terrible. Unfriendly. Treat you like you’re an idiot if you don’t know the ins and outs of shipping/​mailing protocol. As a Gtown undergrad, you’d think they’d be used to dealing with students like me who may need some guidance. Guess not. I now specifically go to the UPS store on N street just because this one left me with so many negative experiences.