The Home Depot

For the love of God will someone in management at this Home Depot bring in a customer service trainer? You could literally be wearing a sign that says, «I need help» and no one would offer assistance. Sometimes I’ve resorted to asking other customers if they know where something is located in the store. I realize the turnover of staff must be an issue but proper training for the current employees would be a good start. Maybe the Lowes that just opened in DC will force some changes…

Worse customer service. I went here last night and it was horrible. I went to guest services and the lady acted like she didn’t want to help me. I had to return and another women working the desk kept talking to coworkers and losing her place with me. I bought a huge box (shelves). No one offered to help me put it in my car. When I went out to my car 2 employees were standing there and watched me for 25 min try to get this huge box in my car myself and never offered to help at all. I will not return to this Home Depot again.

Pro Account Sales Associate Trina Grant was extremely friendly and helpful in the flooring section. She helped me track down an order number from a different Home Depot and was genuinely concerned about assisting me. I was very grateful for her help and wish that all Home Depot associates were diligent, knowledgeable, and proactive as Trina was. We want more Trinas! When do we want them? Now!

After a nightmare experience trying to pick up a pre-​purchase at another store, I tried this store instead. Simply walked up to the customer service desk, staff couldn’t be nicer, found my order in minutes, everything was A-​OK. Pleasant & quick.
When I had a technical question about tools, a staff person found the floor manager, who was an expert on tools & couldn’t have been more helpful.
In my experience, the staff at this store is far and away more interested in helping customers than other HD locations. Save your sanity and shop here.

I ordered a new washing machine through this location. It was a terrible experience. The «installers» told me they could not install the washing machine because my hot water valve was corroded. So they left the new machine uninstalled, and did not take away the old machine because that was part of the installation. After they left, I took a wrench and turned the valve myself. It was fine! I installed the new washer myself. Of course, I still have to deal with the old washer being removed. HORRIBLE SERVICE. I will never use home depot again.

I understand that Home Depot in general, and this location in specific, gets a bad rap, but my opinion of this location differs. I’ve been going here for awhile now to get materials for multiple home renovations. The bad: It’s often busy and does a huge volume of business, so you must be prepared to wait and for your trip to take longer than you’d probably like. The Good: Returns are easy and the staff is quite accommodating. In particular, the store manager Don is great. In the past he hooked us up with a loaner tub to get through a plumbing inspection. On a recent visit I had some lumber cut incorrectly. I noted this on an online survey and received an email from Don at 9:30 that night! He apologized and offered to replace the lumber at no cost. I’ve spoken to other managers at this location on the phone and all have been great.
In short, this location can be a pain, given how busy it is. But if you’re looking for things for the home in DC, give this Home Depot a shot. If you have issues, ask for Don or fill out the survey on the receipt — they do read them and they do take action.

I don’t know why there are so many bad reviews. All my experiences have been excellent. I have received great customer service from knowledgeable associates on most every encounter.

I come here on occasion to buy supplies for my reptile set ups and have not yet experienced the rude and inexperienced associates that others have (although I did enjoy reading their reviews). The young gentleman that assisted me with paint and primer was friendly, helpful, and efficient. Perhaps it is because I haven’t needed additional assistance in the store but I’ve have no problems yet.

This is the only location in the city and the one with the worst customer service. I shop here all the time, and never find anyone who wants to help you find anything. I was looking for paint today, and there is usually always someone I. The paint department… except here. I couldn’t find what I needed, and even got up in a stool to look in shelves above. Still no one showed up. I ended up going to Fraegers and paid twice the price… but at least I found what i needed.
And if u do find a person, and they don’t know what you are looking for, they just say that they don’t have it. Hilarious.

Wow, I’m surprised by all the bad reviews for this location. Considering that it’s the only location in DC, it automatically earns a star. It located right off the metro station, (Rhode Island Ave) so for those true city people like myself who don’t *cough* drive it’s super convenient. There’s also ample parking in the spacious open parking lot.
I’ve been going here for years and my experiences have always been okay, not great but never bad, besides it’s home depot, lol! I’m usually in here for something quick for my apartment and I find everything I need. I recently brought a snake plant after the recommendation of the (super) friendly male staff. I was having some problems sleeping because the air has been rather stuffy in my apartment, after researching online, it was recommended to buy an indoor plant to help improve the air quality yet I had very limited knowledge of which plants those were and which to choose based on my lifestyle.
I find most of the (male) staff members are friendly and fairly knowledgeable. They always go out of their way to help and assist me the best way possible. The place is clean and neat, at least when I shop. The lines are miserably long but I usually use the self check out so my process is a little quicker. One pet peeve is the security at the door that *randomly* checks receipts, I would think they’re profiling people but most of the patrons of this location are black.
If you need help moving, they also have rental trucks and you can find some cheap labor hanging around looking for work.

As horrible as this home depot is. crazy entrances, backed up traffic, dodging people, shopping carts, roll away boxes, and lumbar as you drive thorough the parking lot. it’s still one in the city where you don’t need to drive thru the city to get to if you live in NE. So instead of complaining about the obvious, I though I’d share some hints:
— go on a weekday. if you go on the weekend make sure it’s really early and before the contractors get there.
— purchase everything online (on a weekday) and just go and pick up
— don’t come here to browse, there’s wayyy too much stuff going on b/​c all the contractors in DC come here!
My experiences on a weekday can be as high as a 4, on a weekend, it rarely sneaks above a 1. You have been warned.

I’ve been to this location twice now, and I honestly wish I could rate it higher. The selection is fairly good, the store is relatively clean (I mean, it’s a Home Depot, it’s not going to be spotless!), and the location is rather convenient.
And, it’s not even the slight disorganization of the store, the parking lot’s state of disrepair, or the difficulty in finding and returning carts that truly makes this Home Depot location poor. It is the dreadful customer service. The first time I came in for a circular cut of wood for a tabletop. After wandering around lost and unable to find an associate, I finally found the plywood I wanted and went over to have it cut. The machine in the back had a sign that said an associate would return shortly. After waiting a good ten or fifteen minutes, I went to find someone. The first associate I asked said they didn’t know how to do it and sent me to someone else. The second associate said the machine was broken in an almost «too bad, so sad» tone. I ended up leaving with nothing on that trip.
The second time I came in for some cleaning supplies, specifically drain cleaners and some Scrubbing Bubbles products. I found everything I needed and went to the self-​checkout. I had two manufacturer coupons from Scrubbing Bubbles and one from Scotch Brite. The checkouts, however, had difficulty scanning the coupons. But, Hanna, the associate overseeing the self-​checkout, was incredibly rude and turned what should have been a 2-​minute checkout in a 10-​minute one. Each time my coupon wouldn’t scan, she would stand at her post and throw me a dirty look. Then, she would roll her eyes and meander over to my checkout at the slowest possible pace. She would look at my coupon and then, after verifying that I had indeed purchased the correct item (s), would accuse me of bringing in bad coupons as if it were my fault Home Depot’s terrible computer system wouldn’t take my valid, manufacturer coupons. Finally, she would return to her post and deliberately wait a good minute or two before authorizing the coupon manually. This was the same for every, single coupon I had. The whole experience was ridiculous. Hanna’s job is neither difficult, nor complicated, but she somehow managed to fail at it anyway.
Go to another Home Depot if you can. It’s worth the extra gasoline and time.

I’ve been to this home depot dozens of times as I live nearby, and three stars is right about on the money. Prices are good, selection is usually solid, and I like the self checkout aisles. Unfortunately customer service brings the rating way down. Staff are never available to help and if they are, they’re not particularly helpful. The customer service aisle can move at a glacial pace. I will definitely check out Lowes to see what they bring to the table once they move in near Costco close to Route 50, which should be in the next year or two. But for now, this home depot is a necessary evil – and if you know exactly what you need and don’t need any help from the staff, it’s a perfectly acceptable option for your home improvement needs.

3.5 stars. This is a good, basic Home Depot. I have had excellent customer service here. Since I started all sorts of projects in my condo, I’ve needed a lot of help. In the lumber section especially, the guys are great: getting carts for me, choosing and cutting wood if needed, etc. Everyone is great at giving me advice on assembling furniture, fixing appliances, etc. I come here weekly — mostly because I’ve been very satisfied with the service and with the variety (and quantity) of products.

What can I say about the DC Home Depot that hasn’t been said already? Spotty customer service (it’s usually poor, but I’ve found a couple of helpful people), limited selection, and almost always crowded. It seems like I can never pick a good time to go when I don’t have to wait a long time to order paint or get help. I’ve tried early on a Sunday, late on a Sunday, late during the week, midday during the week, and it still doesn’t matter. I go simply because it’s convenient but may start shopping at the yet-​to-​be built Lowe’s near the DC Costco whenever it opens.
I’ve found the design of this shopping center to be, well, for a lack of a better way to put it, dumb. Depending on your destination after leaving Home Depot, you can use one or two entrances. The entrance/​exit I use is by the Giant. Leaving the store is very rarely seamless as there are cars entering and exiting the shopping center, pedestrians trying to cross the street, and I have sometimes been forced to be aggressive just to get in line to turn right. I tolerate it simply because it’s convenient.

While I appreciate the convenience of a Home Depot in the District, the customer service is quite poor.
I needed a flat bed cart and when I asked an employee if they could help me get one they simply directed me to the far end of the car park saying, «We’ve got a ton [way] out there.» Indicating towards the far corner. I feel at any large big box store it should be a common practice to keep carts — flat bed or otherwise — by the entrance.
Second, I was purchasing a large item on an upper shelf and when I asked a clerk for help getting it down they were just «You’ll have to wait… Or you can get it down yourself.» Is that by a liability, in the event that I was injured?
These are just two examples of the poor customer service I have experienced here.
It would be nice if Home Depot could address the many customer service deficiencies at this store.

I’m going to post an unusual review this time, one that’s specific to the current season. I’d like to save you the hassle of wasting your energy driving in the traffic, your hard earned gas money, and your possibly short supply of project-​patience by going to this location, if, like in our case, they happen to not have anything you need! So…
1. If you’re looking for outdoor furniture, go elsewhere. There’s only a total of 3 sets to try at this location. No employees can be found to answer questions, and the store does not carry any of the matching furniture items such as side tables or umbrellas.
2. If you want plants, well, they do have SOME, but not many. I mean the variety may be better at your local Ace. They will have a greater quantity here at this store, but not a greater variety than your nearby mom-​and-​pop.
3. If you need planters, you’ll definitely be disappointed in the supply here. They’re essentially all sold out, or at least they were when we visited today. The regular olé’ plastic flower boxes in standard colors that come in multiple shapes were so picked over that we couldn’t piece a matching set together.
4. Finally, don’t expect to find a shopping cart! Yep. You might have to carry your items in your arms. Evidently there’s a major cart shortage. I mean a BIG one, folks.
Try the College Park Home Depot. Yes. It’s a drive, but all the above problems will be completely resolved.

DC has great Ace Hardware stores all over and I usually support them, but sometimes you just need the big selection of a Home Depot. I always have good luck here and there’s always somebody offering me help. I’ve been to many a Home Depot before and I don’t see any difference between this one and the many other ones I’ve visited.

Unfortunately, we encountered a unhelpful doorknob expert.
Pretty much told us door knobs were all the same. We came home, door knob did not fit. Also all door knobs are not made equal. There are different grades of door knobs depending on the security you want. There are fancy pincode door knobs, electronic doorknobs that auto-​lock, door knobs that are made of different materials, door that require a top lock and a bottom lock. I can go on and on. Who knew there was so much to learn about door knobs?
Apparently, not the Home Depot helper.

This home Depot is decent especially for being in an easily accessible part of DC proper. The store is located in the same shopping cluster as tj maxx, giant and a few smaller stores. Right off of Rhode Island Ave.
All of these stores share one parking lot and parking is readily accessible. Once you walk in, you’ll see the plant and garden center to your left, further back is lighting and the home improvement aisles are located at the center of the store, it’s your typical layout.
This store would rank the same as just about any other home Depot, except that it’s very difficult to find any member of the staff that’s knowledgeable on the products or seem to have any home improvement background.
I’m short, it’s a great place to go if you know exactly what you need and are completely self sufficient. If not, go somewhere else.