Sprint Store

Updating to one star for horrible service and bill issues post-​visit and a refund that I’m still waiting on months later, ugh!

Stopped in today to seek assistance with a problem I’ve been having with my phone. I got immediate attention and they were able to fix my problem. Denver was great!

This place is absolutely amazing. The staff here really care about the people walking through the door here. Marcus and Piney went out of their way to help me. Ask for them!

I would give this store NO ratings if I could. Terrible customer service, absolutely pisspoor!
I received an email stating I was eligible for an upgrade to an iPhone 6. So rather than order the phone online and wait for the iPhone to ship, I decided to schedule an appointment at this store to inquire more about the upgrade & get the 6 in the store.
Well, I go in and the store rep had a very sarcastic and a bit off putting demeanor towards me and I’ve never even met him. It was actually challenging to find the store because the address is misleading but I didn’t fault the rep for that. When I was attempting to inquire about my deal, he told me that was only for new leases or something like that. I’m not a Sprint employee so I don’t know the proper terminologies but what I DID know is I received a Sprint email about the upgrade and I wanted to follow through with it by getting the phone IN the store that day – seeing that I allocated time out of my day to do this.
So, he shut me down saying I’m not the account owner and the account owner would have to authorize the upgrade. Here’s the deal: Yes, my Mother is the account owner but I pay & have paid our bill for years and Iiiiii manage the account. Additionally, she authorized me, years ago, to manage the account. We live in two different states. I attempted to politely relay that message but he was not listening & was acting stupid.
So then I had to call the Sprint customer service number, endure several transfers and one dropped call to finally hear I had to go to the 1208 18 st nw location because the store managers can essentially enforce whatever policies they want. I told the customer service rep how disappointed I was I couldn’t purchase the phone at this store when I had all the account details he needed and when I’m listed on the account as being able to make purchases, etc. Companies amaze me how they think policies are written in stone and cannot be altered or catered to someone’s situation. Additionally it’s interesting how some employees cannot use critical thinking skills and determine whether it’s appropriate to enforce a policy towards a customer, or if the policy even makes sense?!
Well I went to the 1208 location and ROBERT took really good care of me and I ended up purchasing the iPhone 6plus in addition to other accessories, and I didn’t lease the phone I paid for the phone in FULL! So you all lost out on a critical sale, smdh.
I would discourage anyone from going to this store!!!