Soft Touch Dentists

I have a phobia when it comes to the Dentist. I choose Soft Touch because they literally have a «soft touch». They took their time with my fears and I honestly didn’t feel a thing. I would recommend them for their dental work and would go back had I not found a new Dentist.
The issue I had is like the rest of the reviews. Be very careful when it comes to billing with these guys. I ended up with a collection account on my credit report and I couldn’t understand why? I called and emailed them, and still to this day, no response. The item has been deleted as I spent nearly 6 months disputing it and showing proof that my calls, emails and letters weren’t being answered.
Be caution!

Update my threatening experience from Friday.
Got a call from soft touch asking to remove my review from Unilocal.Saying the total billing amount is $ 880 for a clean service and they waived what’s not covered by insurance company as courtesy. If I don’t delete review, they’ll charge me what’s waived. Fan fact
(1) bill received by insurance company was $ 520, including 6 items, now it increase to $ 800, including 15 items.
(2) Among the 15 items on this latest invoice, 12 were filming, each ranging from $ 45 to $ 90. My teeth were treated as celebrities with lots of pictures taken.

here is an update on my previous review… yesterday I got a call from the RUDE LADY threaten to charge me $ 300 if I don’t remove my Unilocal review!!! she is claiming that they made $ 300 discount for me earlier (which she said that I don’t deserve anymore) and they will write it off if I don’t remove my review!!! above all she told me that they checked my invesgline account and found out who is my orthodontics and called him to check my financial record with him and found out that I owe him money !!! what a joke
first I went twice to the soft touch dentist office for cleaning which is 100% covered by my insurance, why they would make a 300 discount for me !!! unless they want to make up some false treatment that I never did! all is possible with soft touch dentist
second my orthodontics is running one of the most professional practices I have seen and I have been his patient for over 4 years, to claim that they would by any chance declare financial information about their patient is one big lie.
so as a conclusion to the lier RUDE LADY who call herself Abby, I WILL NOT DELETE THIS REVIEW, you guys are into the business of lying to people and everyone should know about this.
to the people who is reading this review and thinking of going to soft touch dentist RUN AWAY !!

I really enjoyed my time at this dentist office. I hate going to the dentist to get a cleaning done, but they were extremely gentle. Usually I hate going to the dentist because they are so rough when it comes to cleaning, but I honestly had no pain and will definitely be coming back.

I have no idea why this place is getting such bad reviews. The receptionist is lovely, the dentist is so sweet and really intelligent and the dental hygienist is fabulous. Both gave me advice re: flossing that I’d never heard before. I had a procedure done here that was painless and even when I got lightheaded, there was an apple juice waiting to get my blood glucose levels back up. They have saturday appointments which is a definite plus. They are also very conveniently located if you work downtown.

Do not waste your time or money at this place! Also anything you discuss have it in writing.
They never admit their faults when they tell you some thing in one appointment and then change it later at the next appointment.
I went in with tooth pain and the dentist and finance secretary were belittling as if I was making it up because I could still feel pain after the Novocain was placed. Then told me I needed a root canal and then called it optional on paper as if they had not told me they would not work on my tooth if I first didn’t get it done. As one person wrote on the review this place is a money hungry dentist that lack dental experience. Since I had already paid I had no choice but to finish the dental procedure which was a crown on my tooth. However I will NEVER go there ever again for any future work.

I really wanted to like this place (everyone on staff was so kind, hence 2 and not 1 stars), but unfortunately, I will not be going back.
I went in for a regular cleaning a few months ago, which went perfectly fine. There was a bit of a wait even with my appointment, but the staff was all very friendly. They noticed a couple teeth had exposed roots, so they wanted to do some bonding work. Went in again to get them done, and they unfortunately did a very poor job. My teeth felt rough and they hesitated to smooth the bonding out when I mentioned it. The bondings were still not perfectly smooth, which led to a serious gum irritation in both my teeth. I went back for a follow up, and they tried to polish the bonding. They also gave me a mouthwash for gingivitis that would supposedly help the swelling and bleeding. It didn’t. Also, the mouth wash started to stain my teeth.
To the office’s credit, they did call to check in me to see how I was doing with my teeth and expressed genuine concern. I have gotten teeth bondings done in the past and had never had any issues, and I was too frustrated with the way things went. Since I felt more comfortable consulting a different dentist about my situation, I did not return.

The reviews for this dentist is pretty accurate but I am giving them four stars because I was able to get booked same day. In addition, they were able to refer me for endodontics same day.
They took X-​rays (one or two) but I wasn’t examined although upon check out they said my insurance would cover my exam and X-​rays. They said no out of pocket costs today. In retrospect I should have gotten that in writing lol.
Dr. Sherazi is definitely not super friendly and as I was sitting in the chair waiting for them to let me know if they found me a specialist, I could over hear everything being said lol including the good dentist’s comments on the matter.
Of course, they did take the opportunity to recommend some symptomatic treatments such a depulping (I’m sure I’m saying that wrong) and a crown but apparently I wouldn’t need any of that if I got the the root canal today.
The front staff girl is super super friendly and just an overall doll. I didn’t get her name but she had short hair and a Persian accent. She was sweet and trying to get me to smile as my tooth was throbbing. I appreciate her assistance.
Dr. Sherazi has the potential to be super awesome but I think people find her unfriendly because she is serious and a woman. If it was a male dentist with the same personality, I doubt we would make these comments. Maybe she is just a super serious professional.
Like I said, I m giving them a good rating because they took care of me and I’m not even a regular patient and was there for the first time.
I’m sad they have such a bad rating on Unilocal.It’s unfortunate. Maybe they can work on that because they have potential.

Absolutely HORRIBLE. If there is a positive review on here it is total BS– I’m sure written by an employee or someone was paid to write it. This place was worst than my worst nightmare. I have always liked going to the dentist– never had a problem before… until I accidentally came to this place without checking the reviews. I don’t even know where to start. I came in for a cleaning… they had appointments available the day after I called (probably first red flag). The cleaning wasn’t awful… probably the worst one I’ve had, but I’ve never had a bad one until this place. Then comes the dentist. They are clearly required to up-​sell/​force patients into procedures they don’t need in order to keep their doors open. It was very clear to me that they have a problem keeping their patients– now I know why, they’re greedy, despicable business owners. So the dentist comes in and shows me my x-​rays. She then points at small spots on the x-​ray saying I have 6 cavities that need to be dealt with immediately and that my prior root-​canal wasn’t done right and needs to be re-​done (I had it done 5 years ago and never had any problems or had other dentists say it looked like something was not done correctly). That was another red flag. She then said I need to get another root canal on the other side of my mouth and a crown on one of my molars. I’ve never had a dentist tell me anything was wrong with any of these teeth, so at this point I’m not trusting what they’re saying. The dentist then runs to her office manager, and 4 employees (including the dentist) come back to the chair I’m sitting and say that I have to do 3 procedures before I can leave. And that to schedule another I appointment I need to schedule at least two procedures for that day. At this point I’m completely overwhelmed and said okay to getting a cavity filled. They then injected me with lidocaine and filled a cavity, and then kept going and proceeded with the crown (which I had never agreed to). At this point I wasn’t totally sure what they were doing (since I was numb) and the doctor did this before I could even react. The second she pulled the tools out of my mouth I could feel my molar with my tongue, which was ground down so they could then put on a crown. At this point I was in shock. After they put in a temporary crown, I go to the front desk and they have the bill ready to go– $ 1700, after insurance (and I have great insurance). They didn’t review with me beforehand any of the costs… so I ask for a breakdown of the total. They decided to upgrade my crown to porcelain rather than the usual metal crown (with the white coating). I said why the extra charge for porcelain– they said it’s cosmetically more pleasing. They never asked if I wanted it though… and it’s a molar in the back of my mouth! I don’t care if it’s aesthetically pleasing… I won’t be looking at it, let alone somebody else. It was essentially a bait and switch– I was cornered in the chair by their staff and the dentist until I agreed to something more than the cleaning. I come in for a cleaning and leave with over $ 1200 in dental bills– which I had to pay before leaving.
I have since since a much more competent dentist and (not to my surprise) he thinks the root canal looks great (and healthy). He doesn’t see any cavities in any of my other teeth (let alone another root canal). I just wish I had been mentally prepared for scam artists when I went to the dentist before agreeing to allow them to do anything to my teeth. This dentist confirmed that he sees people all the time from various dentists in the District that force them into procedures they do not need. It’s unethical. Do not allow these people anywhere near you!!!

I went to Soft Touch because it was covered by my insurance and convenient. I went for dental cleaning and to have two cavities filled. I was able to get an appt pretty quickly. The front office staff is very nice and the atmosphere is modern and clean. The hygienist was nice and did a good job. I was less than pleased with my experience with the dentist. I do feel she exaggerated my need for cavities. I had been to a previous dentist 6 months prior and he noticed none of the «cavities» she did. I requested a copy of my dental xrays for review (I am a physician– and also had another dentist review them) The consensus is that she exaggerated my need for dental work. I only had two cavities filled and was not pleased with the way she kept jumping back and forth btwn me and another emergency pt who came in. I agree with the other reviewers that the front office staff really does try to upsell. I will most likely be looking for another dentist.

Do not go here. DO NOT GO HERE! As a recent DC transplant I needed a new dentist/​teeth cleaning and went to Soft Touch Dentists. At the end of my cleaning Dr. Shenasi told me I had horrible cavities in 4 teeth. I was skeptical about the pushiness of the staff and their adamant claims that I had horrible cavities and needed a mouthguard for sleeping (note: I have never had dental issues or cavities before visiting this practice). For some reason I trusted them, and boy was that a mistake. Not only could they not make me numb so I felt the drilling (and they continued to drill despite my complaints), but during a recent visit home I went to my family dentist of almost 28 years who looked at my x-​rays and informed me that he saw no sign of tooth decay or reason for drilling. I am disappointed and feel cheated by Soft Touch Dentists, and will NEVER be returning to this practice. This place is a scam.

With the exception of shabnam (the hygienist), this was the worst dental experience of my life. Shabnam was very sweet and gentle, but the dentist (dr. Shenasi) was below average. She wasn’t very personable and also told me things that 2 other (and better-​credentialed) dentists said were false. Furthermore, this place tried to egregiously up charge me, even after my insurance. It was absolutely ridiculous. I got quotes from 10+ other dentists (no exaggeration) by phone after my appointment at soft touch, and even the highest of those quotes were 75% cheaper than soft touch! It was absolutely ridiculous. I think they try to create fear and then have you come back immediately to get services at ridiculous prices. Avoid this place at all costs — very average dentists with ludicrous prices.

Was told I needed major treatments including a deep cleaning and cleanings every 3 months for one year. Went to another dentist who gave me a regular cleaning and said I was fine. They also tried to push me into purchasing many other types of dental treatments that I didn’t need. Hygienist didn’t even give me a cleaning, which I made the appointment for, but had the doctor come in and make a bunch of future appointments for more extensive work. Wasted my time.

I didn’t even bother with following through with the next appointment. The amount of money they want for my procedure is insane ($ 1500 on top of the $ 600 I’ve already paid out of pocket and won’t get reimbursed by my insurance for since they claim whatever check my insurance sends is actually their payment, not a reimbursement.) I feel completely ripped of and mislead. If the procedure was going to be that expensive with me potentially on the hook for it, I wish they’d said the full cost up front. Completely dishonest and I believe I was charged for a procedure I did not need that my insurance never would have covered, but they made me think it was OK because I didn’t «ask the question right» as to whether or not they were covered under my insurance. They said the issue wasn’t whether they were «covered» or not, but if they were «in network.» Since I didn’t know the magic words of «in network» it’s apparently my fault I didn’t understand that I would be overcharged and not be treated with honesty. Do not go here.
This is what I get for picking a dentist office based on their proximity to my doctor’s office. Always research where you think about doing your business.

Last update for Soft Touch, as I’ve left the practice. Although I always found the surrounds nice, and the staff very competent, two things have made me switch to another dentist: (1) the constant «up-​selling»: at Soft Touch they are always trying to get you to buy more dental care and procedures, and (2) the prices. I guess I should have realized that rents are higher on K Street than in Rockville, and that translates into higher prices. I switched to Fenton Family Dentistry in Silver Spring and — no kidding — the costs of every procedure is roughly HALF what Soft Touch charges. As someone who pays out-​of-​pocket, that’s important.

Soft Touch seems eager to suggest patients have cavities, when drilling into teeth may not be the best approach.
On my second visit to Soft Touch, the dentist indicated that I had
4 partial cavities under existing cavities. Since I rarely get cavities, I found it strange that I had so many. My husband also went to Soft Touch around the same time and was told he too had several cavities. Soon after, we started to question the dentists at Soft Touch. Additionally, my husband had a lot of billing issues after he had two cavities filled at Soft Touch. After his frustrating experience, we each found different dentists and said good bye to Soft Touch. Upon inquiring about my 4 partial cavities, my new dentist (Dr. Kahl) said there is staining but it’s worse to drill into a tooth unnecessarily. That made sense to me, and is among the reasons I really appreciate Dr. Kahl. Dr. Kahl is now my dentist, as I believe he is more patient oriented and less «drill happy» thank the two dentists I visited at Soft Touch.
In hind sight, I realized that Soft Touch may not have the patients’ best interests in mind. After all, Soft Touch has large flat screen TVs in every examination room, a big ground floor office on K Street, and likely needs to bill more clients for cavities to pay for their opulent office (and perhaps lifestyles). Dr. Kahl’s office is modest and efficient and epitomizes his practice’s conservative approach.

If you are looking for full disclosure and honesty, this isn’t the place for you.
I was quoted $ 800 for a procedure and was told that they took my insurance (Met Life Dental). However, I called my insurance and they confirmed that STD is actually out of network. This means that the insurance pays the same amount for the procedure but that they can charge whatever they want. An in network provider is required to charge a fee consistent with an 80% insurance coverage rate. So the $ 800 quickly became $ 100 when I spoke to my insurance.
Of course, none of the scammers at STD informed me of this fact. They repeated over and over that they will pay consistent with in-​network reimbursement without mentioning that they jack up their prices so that I owe them an extra $ 700. $ 700 isn’t a little amount of money to pay because you don’t know the facts about insurance. I would expect any reasonable business to inform me if I was getting ripped off.
Futher– when I tried to get my xrays and file sent to me they ignored my first request made by phone and then told me I had to send an email or else they wouldn’t send them. I made sure to send my email from my work… law firm… account.
Stay away.
UPDATE: I got a call that they made an «error» and that I actually only owed $ 55 per quadrant. I think I’ll avoid any more future «errors» that cost me $ 700.
UPDATE: The office manager called me and told me that they’d waive my co-​pay as a result of the trouble they made me go through. My co-​pay is $ 5. Enough said.

I have had two dentist appointments at Soft Touch and have found things to be quite satisfactory. Friendly staff (including front desk, hygienist, and dentist), clean waiting area and dental area. They show movies at each chair so if you are seeking a distraction, this place is for you. Note that it is a fairly open environment, each chair is staged with three walls and a curtain, and you walk by patients while being seated. Take this into account if a private room is important for you.
New to the area, I have had a positive experience at Soft Touch so far. Given it is a dental office, it’s hard to get too excited in a review :), but I plan to continue using this office for my dental care. Worth a visit if you are looking for a new dental office.

As far as dentists go, I actually really like all the hygienists and dentists here. They’re knowledgeable and friendly. However, the office staff is R-​U-​D-​E and they have some weird protocol and serious problems scheduling appointments.
The first time I went, the lady at the counter in front of me was told that her appointment was canceled because they called to confirm and she didn’t call them back to say the appointment was still on. I was always under the impression that unless you called to cancel, the appointment was assumed to be still on…
After my appointment they tried to charge me for a fluoride treatment which I did not receive. Isn’t falsifying medical documentation illegal and unethical?
I have (well, had) an appointment for tomorrow. They called me around 10 to confirm the appointment. Then they called back at 10:45 and 2:00 and asked me to push the appointment back about an hour due to the bad weather. They just called again around 4:30 to ask me to reschedule to a different day. I’m thinking of calling to cancel and finding another dentist near work…

Well this is the review that just keeps on giving…
We had a benefits review for my whole office yesterday and discovered that these people charged me for things that were covered under my plan at no charge! So I forwarded my bill to the head of human resources who has contacted our insurance provider. Hopefully I’ll be getting a refund and I’ve already changed dentist. Stay away from these crooks!