Sims Michael, DDS

Folks — Dr Sims license seems to have been reinstated and he’s created a new Unilocal page under cosmetic dentistry. please ensure that you cross link your reviews on that site. Make sure that he can’t hurt or scam people again!

UPDATE: December 2013, I emailed a «Dental Record Request Form» to Dr. Sims office and, to this day, have not received any response. January of 2014, I submitted a «Request for Review» to my insurance company. I received a response from my insurance company stating my «Request» was forwarded to an independent dental consultant for review. The consultant stated that «the patient should be told that multiple attempts were made to contact Dr. Sims, but he did not respond. The complaint cannot be resolved at this time» and suggested I contact the DC Board of Dentistry. I filed a complaint with the Board in February 2014 and received word last week that Dr. Sims license has been suspended.
To see the information on his suspension, go to DC​.GOV, Dept. of Health, Online Professional License Search, and enter the license # DEN4231.
It’s very negligent on his part.

Hi my name’s Evan and I’ve also been scammed by Dr. Sims. It’s appalling that there are enough people who’ve been treated so poorly by Dr. Sims that we could form a support group. Or a class action lawsuit… Like many others on here I have spent an enormous amount of time and money trying to get the Clear Correct treatment I paid for. I started the braces in January of 2013 after an initial consult with the doctor whom I found to be personable and knowledgable. However I’ve come to learn over 15 frustrating and stressful months that personable and professional are two very different things. Like many others on here I’ve only received one set of trays despite repeated attempts (phone calls, texts, letters) to get the treatment I paid $ 4200 for. All of the sudden last September the good doctor thought it fitting to simply stop scheduling appointments or returning my calls. I’ve since had no luck getting my money back and have made it my mission to ensure that this clown is held accountable for defrauding a handful of his patients. It makes me sick. I’ve filed a complaint with the braces company, the patient financing company and with the District Board of Dentistry. If that fails I plan on taking him to court. The stress and anxiety that he’s caused me and several others is downright criminal. If anyone else is tired of their concerns being met with hollow apologies and nonsensical excuses like mine have been then let’s band together and do something about it. This guy’s a disgrace to good dentists everywhere. Feel free to message or friend me on here. Best of luck guys.

DO NOT GO. RUN. DON’T WALK.
Like others here, this is my very first online review of anything. This practice is more horrible and dysfunctional that I can possibly put into words — or at least anything less than 1,000 words. It would take pages to detail the miserable string of screw ups and incompetence. They are nice, but do not be fooled. It took me 4 months to get my first set of Clear Correct; the estimated time was 4 week but they f-​ed up everything possible. The, even though it was obvious that my teeth had deviated from the treatment plan and the retainers were no longer fitting Dr. Sims had me finish out the treatment plan. They redid the mold and I am now on month 2 of waiting for my new set. Again, was only supposed to take about 4 weeks. Till no clue when I will get them as for more than a month of calling almost every day, they tell me they will come in a day or two. Unfortunately I’ve paid for everything and have no leverage and no choice but to continue with this shyster.
DO NOT USE THIS OFFICE. Wish zero stars was an option.

I saw Dr. Sims for 2 years and thought he/​his staff were great. However, I will never go to this office again after what I’ve experienced over the last couple of weeks:
1) They scheduled my next appointment on a holiday and called a couple of days before to let me know that they had moved it to the following day when the office would be open. No big deal, but then…
2) On the day of my re-​scheduled appointment it ended up snowing and DC was shut down. I called his office to see if I still needed to come in. No one answered so I assumed they weren’t at work that day, since most of Washington wasn’t. Again, no big deal, I thought I would just reschedule. Fast forward to today…
3) I have now been trying to re-​schedule my appointment for more than three weeks. No one from Sims’ office even bothered to contact me to schedule another appointment after the snow-​day. I’ve been calling and calling for weeks and have received the WORST CUSTOMER SERVICE EXPERIENCE of my life — not just from a dentist but anyone. No one ever answers the phone. I have left numerous voicemails and emails for the office. I even filled out their «make an appointment» thing through their website to see if that would garner a response. NOTHING. Completely infuriating!!! (And I’ve been a consistent customer for two years!)
I finally gave up and will now start over with another dentist. Utterly ridiculous. (As a side note — this is my first Unilocal review. Yes, this office made me that angry!)

I’ve never written a negative Unilocal review before, but felt the need to do so for Dr. Sims and his practice.
DO NOT USE THIS PRACTICE.
I would give this office ZERO stars if I could. I’ve never experienced an office with such a lack of customer service. I was so excited when I found out that Clear Correct (a brand similar to Invisalign) was being offered so much cheaper with Dr. Sims than any other office in DC. Dr. Sims seemed perfectly friendly, told me I would receive my first set of aligners within 2 weeks, and promised results within 6 months. For my second appointment, no staff was there and the door was locked. They didn’t answer their phone for over a week and half. I provided a down payment in JULY and have yet to even seen the first set of aligners. It is OCTOBER. Finally, Dr. Sims agreed to refund my down payment, but he has yet to return my calls. Yes, you may think you are getting a «deal», but this practice is the absolute worst!

I would like to give 0 stars and a warning to stay away. I went in for a cleaning and was happy to find a place close to where I work. The staff was nice, Dr. Sims seems nice BUT they are scammers. What another reviewer said about them upselling EVERYTHING is true. In addition, they suggested multiple procedures (that I later found out were unecessary-​the sealants). I decided to let him do a few things– replace a filling and seal my teeth… I was told a certain price. They did the work, I paid, they billed my insurance company. A few weeks later I get a bill for $ 200.00 more. I haven’t paid them yet and it’s been sent to collections. They called me to settle the matter and I will just to get this over with. I am extremely disappointed and will never set foot in there again. I should have went to Unilocal and heeded others’ warnings about Dr. Sims business practices. STAY AWAY!!!

I honestly wish I could give negative stars on Unilocal because thats what Dr. Sims and his staff deserve. I went to him for a routine checkup and he told me I had a few small cavities to fill but otherwise my teeth were healthy. While drilling into my tooth he cracked it. I was and still am in pain and went back to him several times for an adjustment b/​c I thought the pain was due to my bite being off. After the third visit following my filling he tells me that he thinks the pain is coming from my gums and asked whether I ate citrus, I said yes on occasion I drink grapefruit juice, he said to cut it out and the pain should go away. Yes grapefruit juice, which I’ve been drinking my whole life, will apparently cause severe pain everytime you chew anything, based on that wonderful diagnosis I went to another two dentists who both within minutes accurately diagnosed that Dr. Sims had cracked my tooth.
The only treatment for a cracked tooth is a root canal and a crown both of which cost me over $ 1000 even with insurance. I tried to follow back up with his staff to get them to cover part of the treatment since it was their fault that the tooth had cracked. His patient coordinator basically led me on a merry chase, saying they could try to work something out with me but they never called me back and Dr. Sims didn’t show up to an appointment I had made.
Finally I went to the office and asked to speak to him in person since I was getting nowhere with his staff. After two hours of waiting for him I asked to review my patient records and was told I could not see them. I told them that it was illegal to withhold copies of patient records and it was like talking to a blank wall. Finally Dr. Sims agreed to talk to me and instead of saying lets work something out he leans in and gets in my face and says «I didn’t crack your tooth, I’m not giving you anything and you can call a lawyer» and then walks away. Mind you this is in front of the whole office and I’m super embarassed but I refused to leave without copies of my medical records. His staff refused to hand them over and actually called security on me to leave.
Needless to say this place is a joke. He and his staff are a major lawsuit waiting to happen, please do not risk your teeth with this guy, I’ve had to learn the hard way what can happen when you go to a bad dentist.

I agree with the other reviews; not a great practice.
I’ve gone twice. The first experience was pretty good — a 9am appointment, I was seen quickly, and Dr. Sims spent a good amount of time talking to me. Annoyingly there is a LOT of upsell for things like whitening — they do the thing I hate where they insult your teeth a lot and then see if you want whitening treatment.
Attention all Hygienists: DON’T DO THAT.
The second time I went in November is why I’m not going back — it was a 4pm appointment and I wasn’t seen for 45 minutes. Then the hygienist doing the cleaning was fresh out of school, had BO, and was all kinds of clumsy. Not what you want. They took X-​rays, but there was no one around to read them — they still billed the insurance company for them, of course. Skeezy.
The supervising hygienist left the dental school guy all by himself — instead of checking his work — claiming she had a carpool to get to. If you have to leave at 5pm and need to abandon your patients at that time, maybe you should schedule your patients better!
Also, the upselling was even worse this time, and they charged me for something out-​of-​pocket that, it turns out, my insurance DOES cover.
I’m not going back.

Do not believe the astroturfed reviews, and stay far, far away. This is by far the worst dentist I have ever been to. He will bill you for all sorts of ridiculous procedures, and try to sell you all sorts of ridiculous things. He will overcharge you, and from the looks of it, if you go through with an actual procedure, he will damage your teeth. (I just got a cleaning.) STAY AWAY.

Dr. Sims is nice but this practice is ridiculous. I came in to have 1 filling fixed. Without giving me X-​rays, he told me I had 16 cavities! They talked me in to having 4 «cavities» on that side filled since they would be numbing the area anyway. I walked out in a lot more pain then I walked in with. I had such pain and sensitivity on that side I could not chew. I went back a week later. Dr. Sims told me it was because I had braces years ago. (?) I had NO pain until I came in to see him. It has seriously taken me months to be able to chew on that side again. Anyway, it was just awful.
To make matters worse, I had to pay up front since they do not carry my insurance (my mistake, I know). It took MONTHS to get reimbursed because they failed to send the forms to my insurance company time and time again. I had to nag them and finally go in to get them to get the paperwork to my insurance company. I say 0 stars!

The office has moved to 1325 18^th Street NW, Suite 203.
Dr. Sims is a great dentist and definitely a nice guy. He is the only dentist in his office. He is patient and does a good job assessing and working with your teeth. I have had two appointments with him now (one for dental cleaning and one for repairing a broken filling).
His staff is pretty helpful and getting appointments is not too difficult. Kedeshia (sp?) was the dental hygenist’s assistant that helped me and she was very good.
I will definitely be returning to this office and have no qualms about recommending him to others.