SimpliSafe Home Security

I don’t understand the low reviews. We got the system in November 2015 (3 door sensors, 4 motion detectors, 2 keypads and the extra loud alarm). After getting used to it with no monitoring, started the monitoring late December.
Customer service is great (they have expanded their hours from what was noted in earlier reviews. During the week they extend to accommodate West Coasters like us. Also have weekend hours. Sometimes I have to wait for about 5 minutes to get someone — but it is always a knowledgeable person.
So, we have been on the $ 24.95 monitoring for over a month arming and disarming regularly — with NO FALSE ALARMS.
Then, when I came home today, I inadvertently put in my distress code (silent alarm) rather than the correct code. The system worked perfectly. It showed that it had been disarmed but sent a silent alarm to the monitoring company. The police got the call one minute later and were at my house in 5 minutes. Cannot ask for better response!
So, for a modest price I got all the equipment I needed to alarm a 2700 square foot 2-​story house. Installation was very easy and fast. I now have a solid, expandable and movable system for a fraction of the cost I would have incurred with other options.
Oh yes, another plus is the use of cellular connection rather than WIFI. Much more reliable in my house. The system is totally independent of power disruption (battery backup).
AND IT WORKS!

Set up tentative appointments with ADT, Vivint; had delays and too many negative reviews with ADT and they were only slightly cheaper than Vivint; Vivint calls day of install appointment to say guy scheduled to install lost his license or license expired or something. Add to that I was increasingly uncomfortable with the 200+ year contract requirements (ADT was 36 month and Vivint «came down» to 42 months).
I said WTF, order a system from Simplisafe and installation of the control panel, 3 entry sensors, motion detector, glass breakage detector and base unit was ridiculously simple. If you go with the tape adhesive you can do the whole thing in half an hour. I used the screws provided for half the items and took me about an hour and a half. I have not signed on to the monitoring yet but it’s presently $ 15.99/mo (compared to comparable $ 39.99 or $ 49.99 per month with the other two) AND you don’t need a contract.
Vivint and ADT will kill you with a thousand cuts on those contracts. I do not, will not trust them. Partly for the pathetic condition Cust Svc is in for this industry, I give Simplisafe 5 star.

Don’t go with Simplisafe. I follow Dave Ramsey’s recommendations which I trust, but this time I was very disappointed. Terrible customer service, terrible return policy. I do not recommend. I guess you get what you pay for.

Terrible system. Over the past month, due to product malfunction, we have had 3 false alarms called to our house. This has cost us 150 dollars in fines from our county. Save yourself a headache and go with a different system.

I’ve had the service for almost a year now and my alarm went off last week. The dispatch center called me up and they told me they did not have any certificate on file for me and that if it was a real emergency, they would not be able to dispatch the police. I was a bit puzzled because when I setup the service a year ago, I spent quite a bit of time on the phone with one the CSRs setting up the hardware because the wrong sensor IDs were added to my account. I asked no less than 3 times if there was anything else I needed to do to setup my emergency service and was told that was it, I was good to go.
Called in to customer service today and the gentlemen on the phone’s response was «I find it hard to believe that anyone would have told you that was it» which is simply ridiculous. Why would I go through all the trouble of purchasing said system (after shelling out money), setting it up, and paying a monthly fee for monitoring if I had no intention of actually getting help when needed.
I really don’t appreciate being called a liar and I don’t appreciate the feeling of being ripped off. If the CSR back then had told me I needed to register with my county, I would have done so the very next morning. No question. Now I feel like I’ve paid almost $ 150 for nothing.