Sarar

Horrible customer service and unreliable promises. This company does not stand behind its product or management’s promises, and its employees are more concerned with making commissions than serving their customers.
I was initially impressed by the look and fit of the clothing and friendliness of the staff. I purchased six slim fitted dress shirts, among other items, because the store manager assured me that the shirts would not shrink even if washed. He promised that if they did, I could return or exchange them for a larger size. However after two washes in cold water, the shirts shrunk.
When I tried to exchange the shirts for a larger size, Amber, the current manager, told me she could not carry out the exchange because the previous manager who sold me the shirts no longer worked for the company. She told me to email the regional manager, Steve, to get his approval. Amber would not reach out herself because she said she was busy preparing for a store event. I emailed Steve and he wrote back that he would not honor the promise made to me to exchange the shirts because «only extreme hot temperatures will cause our shirts to shrink» even though I washed them in cold water.
The whole thing felt like a scam. I expect a store that charges that much for its clothing to stand behind its product and honor its promises.

These suits fit great, are noticeably sharp, smart, sexy! I’ve had tons of complements from men and women, so they are definitely not boring. The associates are not aggressive, and they want to make sure you get what you want. This means they might take your name and number when you want something set aside, and you will receive a call as a reminder that they are doing so. I was looking for one suit, and left with two and a tie. I’ve never purchased one of their shirts or shoes, therefore can’t speak on them.
If you’re not much of a suit guy, don’t feel intimidated by prices, or cut, the average designer OK suit will start at around $ 500. European styles tend to be more form fitting, slim fit, as we «merican» folk would say. There seem to always be some promotional offer at Sarar, and this cuts prices down, leaving you with a great fit and still enough in your pocket for HH next Friday.

Really had a good experience. Randy was great, the fit and quality of the suit I got were really good, and much better for the price ($ 285 @ 50% off) than anything I saw in the $ 500 range shopping elsewhere.

I respectfully disagree with the other 2 reviews, perhaps I happened to run into a different sales associate, but I had a great shopping experience.
The fit at this place is perfect for me, I’m 6’1″, 172lbs so I need to careful when buying dress clothes because any bagginess makes me look like I’m swimming in them.
The sales are good, and the quality is solid. I will return.

I was really disappointed with this place. The first time I walked in, the sales reps attacked me even though I said I was just looking. I’m not sure if they get commission on what they sell, but they are scaring customers away with their aggressive style of selling. The suits also are not the best quality and are not tailored well for someone who is tall and thin.
The only saving grace is the stores window display.

Sarar… you’re absolutely below average, but your sales associates make your store absolute crap.
With so many options for quality, (relatively) higher-​value clothiers in and around the DC area, I can only imagine why someone would want to come here, be ripped-​off, AND disrespected.
—/​/​/​Fit &Style
In the world of clothing, fit is King. And Sarar’s shirts fit like King Goffrey Baratheon (heyooo GOT Fans!). But seriously — normally I’m straggling between a trim/​regular cut and even their «slimmest cut» still had about an extra foot at the waist line. Definitely expect to tack on $ 20 to any shirt you buy unless you plan to use their shirts as a tent cover.
Suits were slightly better. Aggressively «european.» High taper– high armholes. Not too shabby fit-​wise.
Styling would be best described as conservative modern. They had a variety of patterns and fabrics on shirts, but their suits stayed pretty tame in the darker colors (think black, charcoal, and navy galore).
—/​/​/​Quality
–Suit
I think for the price the suits here are double or triple what you would pay at any other department store.
A plastic poly-​blend (20% polyester, 80% wool) suit costs about $ 500 here. For the same price, you can get ¾ canvas Hickey Freeman 20 feet away at Nordie Rack.
For a Super 120’s (100% premium wool) suit is about $ 1200-​$ 1800… you can literally start talking 2 made to measure suits or even entry level bespoke.
Shirts had pretty decent quality… Thick MOP imitation buttons, good stitching… but pretty outlandish prices. $ 120 for a basic 2ply cotton shirt. Moreover, they do that annoying range sizing… i.e. 15/15.5×32÷33 — which means it never really fits anyone quite right.
—/​/​/​Service
The sales associate (Randy ¹⁰⁄₁₇ Friday evening) displayed an extremely limited knowledge of men’s clothing. The sales associate was also unprofessional, rude, uncomfortable, and just an overall unpleasant experience.
Honestly, I can accept the fact that Sarar is below average in terms of value– there was one other guy in the 1500 sq foot store thinking about buying something– so clearly some less-​discerning customers will buy from Sarar.
But I can’t get over poor service– no matter what. All bets about the store aside, the employees have a duty to represent their company, and Sarar’s did an absolutely abysmal job.
The sales associate I spoke with absolutely did not know men’s clothing or suits. Asked if he could point me out to a few wool suits, and he immediately grabbed the two shiniest polyester suits on the rack (a light-​shiny blue, and a dark black). When I responded that those are clearly polyester, he assured me they were not. I pulled out a tag– low and behold 20% polyester and 80% wool. I really don’t think he even knew the materials were on a tag. He doubled back and said the «shine makes it luxury.»
I honestly shuddered thinking about all the individuals that this gentleman has given bad clothing advice to.
I asked if he had some wool suits he could point me to, he gruffly replied «Nnahh man… our wool suits start at $ 1500. I don’t think you want to ball like that»
When I asked to try on a shirt, instead of allowing me to try on a shirt, the sales associate went to the back, got a shirt that had been opened already (in a completely different style, color, cuff type, and SIZE) and told me to «try on this one instead» … «I don’t want to have to unwrap a new one».
The list goes on and on in unprofessional retail.
I think the worst offense is this: I walked in at 7:00 pm on a Friday, but Randy was already in a hurry to close up shop. He had already locked the front door when I was walking in. (Even though their store closes at 8:00pm) Hope their management doesn’t know that you close the store doors and lock the place down 30 – 40 minutes earlier each shift. =X Oops,
This is clearly a sign of a dishonest retail employee.
Not giving a new shirt = not having to rewrap clothing = less work for employee = poor customer experience.
Closing shop early = turning away potential customers in exchange for more time off = stealing from the company. This is inexcusable. I hope management is aware.
—/​/​/​Overal
Overall the suits are about 100−200% marked-​up from a comparable store — which is fine. Everyone has their market segment they’re trying to hit.
All shots and the store aside– those are just my opinions. But what really sets the below-​average quality of Sarar apart are their poor sales associates.
Fit/​Style: B–
Quality: D
Service: F
Overall Value: F
Bottom Line: With so many options for quality, (relatively) higher-​value clothiers in and around the DC area, I can only imagine why someone would want to come here, be ripped-​off, AND disrespected.