RushMyPassport.com

SCAM. I will be writing the BBB of Pennsylvania about these frauds. 5 of the 5 places I went to sign my DS-​11 needed a certified birth certificate. This was something that 3 different «case-​managers» told me. Additionally, they said there’s only limited spots at the state department and its going to take a week for me now. They refunded me $ 50, but that isn’t good enough. The $ 50 refund will pay for my certified birth certificate. Neat. To top it all off, I must rebook my flights because I will not have my passport for the day of departure… and redo all the DS-​11 forms, etc…

This company has cost me dearly and delivered nothing I couldn’t have done myself. I did all required correctly and timely. I paid over $ 500 of expenses and did not get my passport for over a week when 24 hour service and overnight delivery was the contract. Management was unresponsive and blames problems on FEDEX. When I contract for a service, I expect that service to deliver. The State Dept processed within the day but RushMyPassport routed the new passport return via FEDEX through 3 airports (Dulles-​Memphis-​BWI) and hundreds of miles away when bad weather was imminent instead of sending it the shortest, fastest route. I am at the end of a short ground trip north from DC that would have been the fastest, safest way to get my passport to me in time (1 day rather than 6) and well before bad weather arrived. I was not able to take my trip out of the country scheduled 6 days from my mailing — more than adequate time for the passport to arrive. The total loss is over $ 1500 and the trip cannot be replicated. Talking with management was unsuccessful for prevention of this happening to future customers. No reimbursement s forthcoming — not even of the extra cost to expedite more quickly or deliver in the shortest time. No proactive problem solving from RushMyPassport occurred. I had to communicate with FEDEX throughout the days (over a week total) of my passport being sent into a vortex. I will do everything possible to alert the attorney generals in the states involved with this company, BBBs and join anyone pursuing a class action suit. This company does not depend on repeat business so it isn’t motivated to satisfy its customers. And they still have my birth certificate!

I am beyond appalled. I feel I was falsely advertised. There is no such thing as 24 hour or next day service. i had a trip in 10 days and decided to use rushmypassport (next day service). i called on ¹⁄₁₉ (tuesday) to finish my document and submit so I will receive by monday. When i called they said all their spots are full BUT if i pay $ 50 extra they will do same day and process on thursday and i would get in friday. As usual, i havnt received it and storm came and they said fedex delivered late on Thursday so were not able to submit on my scehduled! Didnt rushmyservices say there were no appts on friday? How did they «accomodate «me on friday all of a sudden???
Its wednesday, ¹⁄₂₇ and every time I call I get a reason or excuse that state department is closed or fedex not working! What a fradulent business. Please save urself and DO NOT use this service.
I am filing a dispute against the business! I gave them more than 2 chances to make it right. Good bye The passport express services
tip– i found u can go directly to the agency with an appointment and get it within 1 – 3 days!

Absolutely horrible. They take your money immediately but do not do anything after that. DO NOT use this service. I’m calling BBB as this is fraud!

When you spend $ 300 on something, asking someone if they could read back the crucial numbers you gave them over the phone seems like a fairly small request. Instead, the CS associate said «I can, but I won’t [read the numbers back]».
Call me crazy, but I’d prefer to know my paperwork is being done properly at that price. I wasn’t aware that they trained customer services associates at sommelier institutes.
At the same time, everything arrived as promised and it seems to me that the folks who are complaining about insufficient service are simply not following the company’s procedures properly, which are highly attuned to a sensitive government body.

Yeah, lots of people are unhappy. I dont get it.
I realized a week before a trip that I needed a new passport.
I used the 1 day service. I sent the information packet on Friday, got my passport the following Tuesday.
Worked for me. I payed around $ 400. The reason I went with it was because a call to the passport office told me 6 working days to get an expedited passport and I didn’t have the time. Again, the service worked as described for me.

Do not use this service, if you go to your local passport agency they will rush expedite your passport in 3 – 4 days. I asked the agency about services such as this and the lady there said there are no agencies that has «priority» to rush these services. So basically this is a scam. Glad I avoided it.

I got my passport today!!! Hallelujah! Thanks to everyone there that Livechat’ed, called and emailed me along the process. I will write more in detail about the whole process soon!

RushmyPassport’s advertising and marketing is deceptive/​misleading. «24 hour» passport means 3 days at the very least (often more with weekends) and they will charge you whether or not they deliver the service (I even cancelled next day, which is within the 3 day window they give) and the customer service is generally pretty rude once you have paid them.
RushMyPassport requires you to do all the work of actually getting a passport. You are MUCH better off saving your money and driving to your regional passport agency for a walking appointment — same day passport does require going early and standing in line at like 6 am (
).
The state department can usually provide a passport by the time you fly if you bring your ticket as proof along with your birth certificate and application (read their guidelines but they are super nice because they are so used to seeing people in terrible situations)
In addition, the sales representatives were regularly short with me during a very stressful time of needing a passport, making the whole experience pretty terrible. And when I asked to cancel, they purposefully tried to avoid me and not return my calls.

We needed passport renewal for my wife and I right away. I called on Friday evening Eastern time with our application all ready. They very patiently, politely and professionally walked me through the whole process and send me an email right away with the authorization letter and the FedEx bar code.
I FedEx’d the application on late afternoon Saturday. I got a phone message and an email on Monday that they have got my application. An hour later I got another message and an email stating that my application is at the passport office. Tuesday Morning I get a message and an email stating that my new passports are shipped with tracking numbers. The passports were at my door on Wednesday morning.
AMAZING! and WOW! are the two words that come to mind. Perfect customer service and follow up. I loved it that I exactly knew where my application stood in the whole 2 days. For me it just does not get any better than this. Thank you to my case manager Dulce Tavarez and the wonderful lady who walked me through the whole process!

Bad, bad, bad. I needed my passport in a week. They said I needed next day service. Long story short, I paid pretty much every upgrade I could totaling $ 330+ and my passport came late. They blamed it on the state department. I also had to pay an additional $ 200 for the flight change.
They would not refund anything.
Use only if you are very very desperate, and don’t hold your breath on their last minute reliability.

If you need an expedited passport, use this service. It was very easy and saved me so much time and frustration.
James, my case manager, was very knowledgable and helpful. He reassured me my passport would come on time and quelled any anxiety I initially had.
I would recommend this service to anyone who doesn’t have the time (or want to) to wait in line at passport agency.

RushMyPassport and Johanna Jablon (my passport advisor) did all they said they would and more! The service was friendly, efficient and the Xpress passport was delivered without a problem, due to Johanna’s great coaching and clear instructions. When you are in a passport bind, I would recommend this service without reservation.

This was a great experience. My only regret was using the post office. James Rosier answered all of my questions professionally and stayed patient with me even when I was confused. It was a little taxing getting all of my stuff together, but in all a great experience. I received my passport in two days.

So now Rush my passport had posted on Unilocal saying they have been trying to get ahold of me. They have my phone number and have not left one message saying they are trying to get ahold of me. I guess it looks good for them to post that they are making an effort to get in touch with me.

Horrible customer service. I ordered the wrong thing and was still charged even after immediately calling to let them know of my mistake. They were very rude and I paid for a service I did not receive.

Great service! Got my son passport in less then 7day or 5 bussiness days. Thanks James rosier!

A disappointing first experience, I was led to believe I could get a passport processed in two days, however after a lot of running around and paying for expedited service I was later told my passport couldn’t be processed in two days.
I requested a refund and received it within a couple of days. I believe this company genuinely cares about customer service but is only able to process as many passports as they have appointments at the passport office. I suggest you confirm in writing that they have a slot available for you before you part with any money.

Their website acts like they will rush your passport no matter what. The truth is you need to be traveling within 2 weeks to use their service. If you aren’t traveling within 2 weeks, they basically ask you to lie to the passport office about your travel dates.
Basically, they act like they make it a smooth process, but you really just end up jumping through a bunch of hoops. Just use the passport/​post office directly instead.

Found out in the last week that my daughter’s passport was expired. We were traveling within 10 days. It was right around the holidays adding to the agony and potential pitfalls of getting one urgently. Plus being a minor meant we both may have had to go to DC for the passport.
Luckily we found
. Sure, they are expensive and if you have the time you could do the same thing if you went to a passport office (not your local post office). But if you don’t have the time and can’t be present for all the steps, it is well worth the money.
After paying their fee, they give you a checklist to complete to make sure you have all the documentation you need. Then you call them for additional documents such as a limited power of attorney and for your mailing instructions. When you call they also provide you with hints to make sure your passport is processed quickly. They also walk you through the hand carry process.
You mail it to them. You get calls and emails along the way tracking the passport. They mail it back and voila it’s done.
They staff was not touchy feely but professional. There was appropriate communication and they lived up to their promises. BTW if you want a passport card that is separate and does come later (3wks).
I had a good experience. I was sorry to pay the money, but happy it was done right and in a timely manner. We mailed the passport application out Thursday and had the passport in hand Tuesday.