Radiance Medspa DC

So disappointed in my recent experience getting botox at Radiance. To quickly sum it up — they did a TERRIBLE job on my botox leaving me with the «Jack Nicholson» eyebrow look and lines, they ripped me off (bait and switch), and when I called them to complain and rectify the situation I was treated super rudely by both their manager and business administrator.
Here’s the story:
I was happy when I first discovered this place because they had great deals on botox and were super close to my home. I had done botox at my dermatologist and really loved it but I was hoping to save a bit of money.
I walked in to make an appointment and was told that I would likely need 10 – 15 units — at $ 11 a unit it seemed like a bargain so I made an appointment the following week.
I showed up on time and went to the room — the place looked weird — like a converted massage studio — not like a medical spa or doctors office. Even though my gut told me to leave — I felt bad because I was already there.
The nurse who treated me (not a single doctor on site!) and I spoke first about what she was doing. Because I was scared of having the «frozen» forehead look I told her to go easy on the units and do the minimum because I would rather come back for a touch up then do too many units all at once and look frozen. She agreed to do 12, even though she initially wanted to do 15.
She did the procedure quickly and then accompanied me back to check out. That’s when things got weird. The lady at the desk (who looked like the «frozen» forehead I was dreading) told me I owed $ 240. Confused, I asked how because I had only 12 units of botox. She then claimed I had 22 units spread out across my forehead — I made it clear that I only had 12 and never agreed to more than that but she wasn’t budging. At this point I was running late for a meeting with friends so I paid the $ 240 and left thinking that I’d take up the matter with the manager at a later date.
I called the next day and asked to speak to a manager, turns out frozen forehead lady was also the manager — she agreed to discuss the matter with her business administrator and get back to me. I waited a couple of days and then followed up with a call again — she said he would call me directly. At this point the botox had taken effect and I noticed that my eyebrows were way too raised — this place gave me the «Jack Nicholson» look and even worse I still had lines on my forehead.
Finally I get a call from this guy Marvin, who is the so called business administrator for the «medical spa» — I explained to him what happened and told him that I was really unhappy with how things came out and that I was ripped off. Instead of trying to help me in any way he then proceeds to be extremely rude to me about everything and made no attempt to refund my money or at least rectify the botched botox. The weirdest part is when he insisted that he knows who I am and who my family is — WTF?
So needless to say I never got my money refunded for the bait and switch they pulled with me and I had to spend $ 300 getting my botox fixed with my dermatologist.
The moral to this story: avoid Radiance like the plague. Don’t give your business and trust your face to these awful and untrained people.

This place is awful — I had botox done here and they completely botched it! And they ripped me off!
Avoid this place — go to a real dermatologist — price points are similar enough once they pull a bait and switch on you.

If you’re looking for laser hair removal treatment, DO NOT — I repeat, DO NOT choose Radiance Med Spa. I had a NIGHTMARE experience here. I have had laser hair removal MANY times before I ever came to Radiance Med Spa. I understand the process quite well and the precautions one must take before treatment and after treatment. On my third treatment, I was SEVERELY burned on the chin, neck, and armpit. The laser technician or nurse or whatever her official title is completely dismissed my concerns. She clearly has NO idea how to treat darker skin — which again, I have had over 10 treatments at an ACTUAL derm office and NEVER once resulted in any sort of burning and/​or scabbing as a result. In fact, my results prior to Radiance Med Spa were pretty amazing. I only chose this place because the location — DuPont. After my HORRIBLE experience here, I had to go to urgent care the next day and then see my dermatologist. I spent as much money on appointments and medications to undo the damage these awful people inflicted on me. Not to mention, the lady who sits at the front desk is the epitome of patronizing. She talks to you — the customer — as if you are an inconvenience. I later found out she is the manager, which really should just sum up the thought process that goes into building this business (translation: they are laughably unprofessional). The space is also extremely unflattering — tiny rooms, loud noises, and attached to what appears to be a tanning salon. It all looks very sketchy, unsanitary, and unprofessional. I will NEVER refer a single person to this «spa.» The only positive thing I have to say about this space is that the medical director seems like a nice person. He called me after my traumatizing experience here and wanted to see me in person for a check up. Because of my HORRIBLE experience at this place, I had to kindly reject his offer as I had already went to my doctor and dermatologist. I did appreciate him giving me a call and also asking me for pictures of all the damage his incompetent staff inflicted on me. Maybe they’re afraid of a lawsuit (which — lawyer up if you’re planning on going here. I did consult with my attorney after this experience). Anyway, LONG STORY SHORT: Go to a dermatologist and/​or plastic surgeon’s office to get laser hair removal. The pricing is similar and you will have a much more positive experience. DO NOT WASTE YOUR MONEY HERE (OR TIP THEM — which they ask during checkout — which is so tacky and gross). Unilocal should allow 0 stars because this place seriously doesn’t deserve even half a star (but it is vindicating that this place is SO LOWLY rated… everyone has a bad experience here, it seems).

I was a first timer botox patient and had two visits to Radiance Medspa. My first visit for botox for my forehead cost $ 360 and worked beautifully… for approx. 5 weeks. I called and complained and received a bunch of excuses from them, which I believed as a first timer– i went online and saw that botox depends a lot the person, the tech, the botox etc… So i gave them the benefit of the doubt.
So I made a follow up appt. I was again told about how they are not at fault for dissatisfaction. I paid an additional $ 188 for botox that was mis-​applied to the wrong areas of my forehead, which did nothing to fix my initial complaints and dissatisfaction. After the second visiit and the week waiting period, my forehead looked exactly the same as when i first called them to complain.
I spent $ 550 for approx. 5’weeks of a smooth unmoving forehead. Its pretty clear to me that they don’t know how to inject botox or they use a diluted concentration. The first visit worked but didnt last– the second visit didn’t work and was a waste of money.
I gave the Radiance medspa a chance because the location was convienant and I was a newbie and it was reasonably priced.
Wasting over $ 500 isnt reasonable and I recommend that you avoid this place– I went twice and wasted my own money.
Also, you will notice how easy it is to get an appt., and you will see when you arrive that you are their only client. these aren’t good signs…
Another thing, I don’t expect to tip a nurse practitioner and they shouldn’t ask for tips. Someone should tell the receptionist to stop pressuring customers to tip for botox, its obnoxious…

Spent over $ 300 here on the same botox procedures I’ve gotten elsewhere for many years. After one month — absolutely no change. I don’t know if the NP used expired botox (if that exists) or if she just didn’t do it correctly, but I basically just gave this business $ 300 and an hour of my time in exchange for nothing. Yes I complained, and i was given a slight discount on a second procedure (done by a competent NP), but in my opinion correcting a mistake made by the first NP should have been free.
Long story short, some of the NPs here are not experienced and will simply take your money. It is extremely frustrating! I wish I could write a review for the individual practitioners, because some of them are great. However, i likely will not be back. There are so many places to get botox in this town, it’s not worth it to have to pay twice (and make two appointments, pay for two different cabs, spend two hours of my life…) for one simple procedure.

I had been looking for a place to get Botox injections in the DC area and I stumbled upon this place after calling multiple plastic surgeons! A great deal of surgeons and dermatologists charge by the area, which is ridiculous and a total rip off.
Anyways, my experience was absolutely wonderful and really, I think these are the best results I have seen from Botox. I wish I could remember the woman’s name who did the procedure, but she was incredibly through and very kind. The receptionist was extremely welcoming as well.
Details: $ 13 per unit (average-​ish) and twice a month they have specials for $ 11 per unit.

I am a bit puzzled by the negative reviews that I see here. Not withstanding the reviews, I went and had Juvederm filler around the mouth and chin area. I thought the aesthetician/​nurse (Ilana) did a very good job. She spent time looking at my face, discussing what the best approach would be, and taking breaks throughout the injection to show me the mirror and make sure that I was comfortable with the way the process was going. I am very happy with the results, and I am considering going back to have another injection that she recommended. The facility is clean and well-​kept. There was no wait for my appointment. The only slight negative — which I have found with other «med spas» — is that there is pressure to leave a tip at the checkout. I was asked how much I wanted to tip when I handed my charge card, and I was also given an envelope in which to place a tip. I simply don’t consider these injections the same as going to get a haircut or a massage. Is the expectation that one is supposed to tip 20% of $ 500? The price in my dermatologist office is pretty much the same (it is just very hard to get in there) and there is no expectation of tipping. I don’t like being made to feel like a cheapskate when I am leaving the appointment…

I scheduled an appointment and at noon the day of the appointment the receptionist called to confirm. I left work early to arrive at the appointment only to be told upon arrival that the appointment had been cancelled. The receptionist was indignant and said she’d been calling and texting all day. I checked my phone and confirmed that she only called five minutes before my scheduled appointment to cancel. Extremely frustrating. If you value your time, or simply want to make sure that people who perform medical procedures are trustworthy enough not to lie to you or reliable enough to show up to work on time, go somewhere else.