My DC Movers

Follow-​up: They have promised to reimburse for some damages on 2÷6÷2016 — I could have argued for more, but I thought it was fair and I am a fair person. Will update when check is received.
This is a follow-​up, for all my destroyed items (bed, vacuum, blender, computer desk), I will not be receiving any just compensation or refunds of any sort. This is the most unprofessional company I have ever dealt with. And, also, I read this on their website and WHAT A JOKE!!!
«Our moving crews, drivers and inside support staff are held to the highest standards in the industry. They are hand picked for their proven track records in the industry and are fully insured and bonded. Drug testing is a requirement for all of our employees and our drivers are required to maintain clean driving records. When you partner with us for your next move you have joined a team that is dedicated to your satisfaction and driven by your appreciation for a job well done. We promise to exceed your expectations in a professional mover.»
HAND PICKED! WOW I WOULD BE FEARFUL OF THEIR «HR» DEPARTMENT.
I promise, they will not exceed your expectations, they will just destroy your items, and never call you. In fact, all they have done is ‘text message’ me that I would not be refunded or reimbursed. I have saved all the videos, pictures, and messages. This has been one of the worst experiences of my ‘moving’ life. Do not utilize them.

Overall I am happy with the service that I received, but I did not give a higher rating for a couple of reasons. I will start with the good stuff first:
*They came during the scheduled time frame that we arranged. They came on the latter end of the 2 hour window, but they called early on to assure me that they were still coming.
*They moved quickly with getting the stuff out of both locations that I was moving furniture from.
*They were courteous and hard working.
*In an effort to not scuff my walls while transporting my very large couch up the steps, they opted to lift the couch up from my living room and into the loft instead! Big kudos for considering my freshly painted walls and the havoc that would have been reeked on them by carrying the couch up the steps!
Now on to the things I didn’t care for:
* The billing was confusing. The first 3 hours was a flat rate of $ 240. However the 3 hours includes the time it takes for them to get to your property. I for the life of me can’t understand why I was billed for the transport time to my property. IMO the billing hour shouldn’t start until you arrive at my door. So say for instance the last job they completed was in Baltimore and they have to drive to Fairfax to my location, why does that hour’s drive between those locations get billed to me? The $ 240 price wound up skyrocketing to $ 470 once they were done! To me most of the cost was eaten up by transport time, some of which wasn’t caused by me
…which brings me to my next issue…
*Although they moved the furniture from the locations out to the truck swiftly, I feel like they made extra «billable time» with how slowly they drove. My first location to the second location was only a 15 minute drive. I ended up waiting a full 45 minutes for them to meet me there. No way in the world it should have taken that long to get between locations.
With that being said I would likely use them again, but only for small jobs that I can keep in the $ 240 range

I’m pretty darn pleased with these guys. We used them to load a uHaul rather than their truck because of our weird requirement of needing to keep the truck for a few days. They were quick and very, very flexible. We weren’t sure when our move-​in date or even time would be until literally hours before, day of, and they were there on time. Bravo, gents.

This is a front/​scheduling company and independent contractor operation (like many other movers). We had a slightly complex billing situation in which one person (out of town) was paying for the move of a friend. They screwed that up completely (no communication with the driver/​contractor at all about it and that is on the company).
The truck missed its 2 hour window by 2 full hours. No communication at all about this fact from the company and no apologies from the driver at all. This meant we also missed the load-​in window at the move-​to address. In a town with so many buildings with scheduled load-​out/​load-​in you have to hit your promised widows (or at least come close).
The movers themselves were good guys. Polite, quick, and generally careful (one item did get broken). That said, they had the bad sense to tell us they had been up for 36 hours straight. Ignoring the ethics of such work rules, if this was all work for DC Movers, that’s insane.
All in all, I’ve had much better moving experiences with multiple other options. Use one of them. There are plenty of better options in DC.

Horrible customer service. I scheduled a move long in advance and was promised 10 free boxes and 2 wardrobe boxes for rent 7 – 10 days in advance. When I called to have them delivered the guy tells me that «for the time being we don’t offer any boxes.» Now, I’ve bought lots of boxes already so it’s not that I can’t live without 10 additional boxes but it’s very unprofessional and he sounded annoyed when I told him that I have in writing that they would deliver them. Finally, he agreed to deliver the free boxes but then he wanted me to be home at the time of delivery. I use Amazon all the time and UPS has no problem leaving stuff on my front porch. I ended up giving up on the boxes because it got too complicated. Later the same day I cancelled the entire move and hired another company with good ratings. I can’t recommend these guys if you’re looking for a company with kind and smooth customer service.

FAST, reliable, professional and prepared! Moving is an emotional experience especially when you’ve lived in the same apartment for the last 6 years. It was my home filled with not only material things but so much more… memories. We were on a time crunch between packing and physically moving within a week and a half (landlord sold the house) and My DC Movers made it happen. They called to confirm our appointment 24 hours in advance and called to let us know when they were on their way (slightly early but definitely OK with me). Only moving from NW to NE, but all of our belongings and memories were moved in two hours, start to finish. Warm and fuzzy they were not, but they did move my furniture with care and came with plastic wrap to wrap our couches. If you are short on tape, boxes, etc they have that too. Oh and I almost forgot, they are very reasonably priced.
In conclusion… if you are in need of movers, My DC Movers is the way to go 100%!

This company is poorly organized and unprofessional. Both times I have used them, they arrived late without any notice and each time they had tons of different excuses. When we called, it would go straight to voicemail or they would not give any useful information about when they would be arriving. They also promised if we booked them a second time, then we would receive a discount but they never held up to that. Luckily the moving of our items did go over smoothly and our items arrived safely, which is why I’m giving them two stars. However, during the second move they were especially unprofessional and made comments about items that they found in our personal belongings. They also wasted time by talking to each other as well as trying to start conversations with us, prolonging the moving time so they could receive more money. We had to actually help to make the process go faster. I would not recommend them at all.

My experience with these guys was a very good one. Our moving date was 11÷2÷2013. I’d like to mention the crew by name: Stephan, Alec, and Dmitri. These guys handled everything with absolute care. They were wizards with tape to make sure everything was secure during transport. There were on time at 9:00 a.m. to get started. Our move-​to location was a four level townhome, so as you can image it has lots of stairs. They didn’t hesitate at all to carry things to the top level. All three were cooperative and listened carefully and followed all instructions. One of them didn’t speak English fluently, but the others translated to make sure he didn’t misunderstand anything. Overall, a great experience.

This company communicates poorly with its employees and its clientele. Not only did they fail to call and confirm the move with us, as promised, the three young men they sent to our apartment were given no information about our move: no information about the location, the nature of the move, the size of the apartment, etc. The most egregious miscommunication: they sent a 10-​inch truck to move our large 2-​BR, which meant that we paid an extra $ 200+ for a second trip between our old and new apartments. Two stars, rather than one, as the three-​person team that showed up to move our things were fairly professional and generally effective. However, with the number of moving companies available in the DC-​metro area, you can find better, more cost-​effective service elsewhere.

These guys were awesome. We were slightly behind schedule due to a previous job that they had before me, but they made sure to call and keep me updated on their status. Once they arrived, they went straight to work, loading things in the truck. I ordered them for 3 hours, which is really 2 hours because 1 of those 3 hours accounts for travel time, so make sure to take that into consideration when booking. In hindsight, I would have gone back and just ordered an extra hour, just so they could finish the rest of my move (as opposed to my friends — who were forced to help me do so in a 3 flight walkup; such great friends). Not only did they work quickly, but they assembled furniture once they got it into the apartment — without being asked to do so. They were awesome. I would caution someone to let them know if you are moving somewhere with a specific «move-​in» window. I didn’t have this, so starting behind schedule was no problem for me. My intern from work used them the week before and had an awesome experience as well. Highly recommend them. Definitely takes most of the stress out of moving.

This company is very unprofessional. I had scheduled a my move with them in advance. When it came to the time of the move they were no where to be found. I called around 20 times (not including the many times my cousin called) and every time it went to voicemail. So I had to book movers last minute and because of that I had to pay the movers I hired last minute a $ 200 last minute fee. My DC Movers did call me back after almost 2 hours of the schedule move time. They gave me the excuse that one of their drivers got into an accident. I would have accepted the excuse if he kept me updated. I would not recommend this company even though their other reviews were «great».
They did offer to do a move at a later time or the next day with 10%, but I declined because I had to move from a storage unit that day since it was the last day of the month. I would have been charged for the following day.
Again I would not use this company.

My experience with My DC Movers was greeeaaaat! My worries in the beginning were just in vain, as I was worried that some delicate belongings might crack or something. Whew! What a relief! Everything was intact as in safe and sound. I couldn’t thank this moving company enough! I was actually willing to pay a higher price just so my valuables will be secure. But their rates were just so low! I can’t believe it!

Brilliant job, My DC Movers! Your team were nothing but FIRST-​RATE hardworking professionals! They completed my move without any issues or problems at all. I have so many huge items but they were really experts in handling them. I truly appreciate the extra effort and care, not to mention the affordable rates. Moving is no joke, not fun at all but your company made it tolerable and stress-​free. Why don’t you give your employees a bonus for doing arduous tasks? I will certainly recommend your service!