Mid Atlantic Podiatry

I chose this practice due to a recommendation from my dermatologist. (She’s a great dermatologist and just made a bad recommendation). I downloaded all of the forms online and completed them in order to expedite the process and I arrived 15 minutes early to find… more forms to fill out. Got the paperpwork complete and the appointment started on-​time. I met with Dr. Steinberg and discussed my pain and he immediately recommended orthotics. Not that he presented any other options except orthotics. I was told that they would cost $ 400 and was shocked that to discover I was billed for $ 625. (It wasn’t covered by insurance but that’s another story for another time) Some additional discussion with their billing office and receptionist corrected that problem but I had to make a trip to the office to explain the situation before they would resolve it. I got the financial situation resolved and the orthotics arrived. I have wide feet and a limited selection of shoes to choose from and because of that the Dr. Steinberg recommended that I bring in three pairs of shoes I wear the most often. I bring the shoes and they put me in a room and give the orthotics and leave me there. I try them with my dress shoes and my casual shoes and before I had a chance to try them in my athletic shoes, someone tells me that I need to leave and don’t worry that the orthotics will fit in my athletic shoes. Guess what they didn’t? To top it off, my insurance was charged for a consultation??? I quickly worked with their billing department to pay-​off any co-​pay I had and made a resolution to never go back. To be fair the orthotics did make a marked improvement but I still have pain and I’m search of a new podiatrist to help as this practice is now worth the trouble.
What they do well
— making and keeping appointments
— billing you and your insurance in a timely manner
What they could improve
— patient care
— resolution of billing matters
— paperwork readiness