M Squared Risk & Insurance

I started with M Squared 5 or 6 years ago; I was looking for a new insurance company because I didn’t like the previous agent or insurance company I’d been with, and to be honest I had never heard of Erie Insurance before. The only reason I called was because the quote they gave me was the best of the lot I had. When I called, and we went through all the details that the quote doesn’t take into account, my quoted rate was actually higher than the previous quote, and there was someone else lower. I didn’t hang up though, and never looked at another quote; the reason was Mark. Someone else said you usually don’t hang up with a smile after speaking with your insurance agent, but Mark Marklar made me actually laugh; I was HAPPY to spend my money with M Squared! The insurance coverage is great, and the customer service is awesome.
I did leave for a minute; I went to Georgia to stay for awhile and unfortunately they don’t cover that far away. When I came back to the area though I never considered calling anyone else. This time I spoke with Lenora first. She wasn’t bad, she just wasn’t Mark, but that’s okay; not many people are!!!
I have only had what could be considered a ‘bad’ experience once; it was with Lenora, by email, over an issue that I couldn’t understand and needed clarification of. We both got testy, but after a bit of time spent working myself into a righteous anger and rereading the emails we’d traded, I simmered down and realized that I was as much at fault as she was because of my irritation and snappishness. I emailed her back, apologized for my part, and said let’s try this again. I’ve never heard an impolite word from her since, and we’ve had a great relationship.
M Squared, Mark, and Lenora are the best team I’ve ever seen when it comes to car/​tenant insurance, and as long as they’re in business I’m sticking with them!

Lenora and Mark seem to know how to run a business. I love them both and they are always there for me. Highly recommend this company over a major market company.

After spending 3+ hours researching quotes with various companies, Lenora was the first agent who made this a positive, painless, and efficient experience. She is competent, kind, professional, friendly, and beyond helpful. As a busy student I am very appreciative of this, and highly recommend her and this company!

I’ve had nothing but a positive experience working with Lenora. She has saved me so much money. Very knowledgeable and helpful. She is a hard worker and they’re always busy so that should tell you something about this company!

The customer service via phone is horrible. I spoke with an employee by the name of Lenora, who had a terrible attitude. She acted as though any question I asked her was a debate or an annoyance one. I only needed a copy of the Master Policy information for the condo to send in to my bank for verification.
I’ve worked with Mark in the past who has been wonderful. Not sure about Lenora, but based off of customer service alone I would pass this up.

Mark at m squared was great in hooking me up with some coverage on our rental property and my townhome. The fact that they also hand real estate is a plus ad well.
The only thing I think they can improve on is perhaps have some better candies in the office? :)

I’ve been wanting to switch from Geico to a different insurance company since I bought my car and was once told that for a DC registered vehicle, I have a good rate.
Luckily, I was referred to these guys at M2Risk located at Georgetown Park Mall next to the DMV. Michael one of the producers was really helpful and gave me an awesome quote. I am now saving about 1000 a year. Thanks again!

Great company with efficient, personal service. Very easy to get a hold of the agents, and everyone is friendly, and professional. Definitely recommend!

M squared saved me hundreds while providing me better service and coverage.
A few months after I purchased the policy, I had a question about how things were covered for personal property in my house. My agent knew the answer, and put it in writing for me so I understood and could refer back to it.