Hilton Garden Inn

I have mixed feelings about this hotel, but I’ll keep it 100.
Pros:
Near the National Mall/​WH/​Metro Center (aka, you can go anywhere accessible by Metro)
Many food choices nearby, including Pret, Starbucks, Five Guys and numerous restaurants.
No bedbugs. (yay)
Working Fridge/​Microwave in room
Custodial workers/​housekeepers are nice.
Cons:
The rooms are really small. I have stayed at numerous hotels and cheap hotels and I felt suffocated in the room. The carpet was also a bit dirty prior to our arrival, especially in the corners of the room and the bathtub was stained/​dirty (I had to clean it). All things considered, the condition of the room just showed a lack of due diligence.
The king bed (Serta adjustable) felt like a queen size bed. I wasn’t going to break out measuring tape to verify, but I was let down. Also, for the life of me I couldn’t figure out how to adjust the bed firmness. The default isn’t uncomfortable, but if you are a stomach/​side sleeper you may take a while to adjust to a comfortable position (YMMV).
You can hear the garbage trucks taking away office waste in the middle of the night, but the hotel does provide ear plugs (disclaimer: I did not try them so I can’t tell you about the comfort level)
The wifi is really spotty and the cell phone reception on the upper floors is horrendous. I had numerous dropped calls in my room.
The hotel is a bit pricy for what you get, but it wasn’t bad. However, the Garden Inn gets two stars because this con put it over the top: I booked the room on Priceline (which requires that you prepay for the entire stay prior to check-​in), but the staff member that checked us in neglected to see that and charged my card twice. So now I have to wait 7 days for the reversal to clear from my account. It’s a bit of an awful position to be in on a mini-​vacation, it nearly ruined it. I hope in the future these things show up on the computer in big bold font so that it doesn’t happen again. I felt like I couldn’t trust the staff after that.
If you’re not paying in advance, maybe you will like the Garden Inn, it’s really competitive (for the neighborhood) and there are no bedbugs, which was really important to me. But I’m not sure I’ll be back. Maybe I will stick to the W.

Nice location next to metro station and buses. Parking onsite. My only critique is the pricing for the continental breakfast was not priced for a family and more aimed at business travelers.
Last time I was in DC we were however able to get a hotel in middle of city at same price with continental breakfast included. The rating truly depends on what you are aiming for. If you want quick access to mass transit, it’s a 4 star.

We arrive at 8pm on a very cold night. Our heat doesn’t work. We call for the engineer. He puts in an override to force the «compressor» to stay on. (Pro tip: compressors make things cold.) He says that we should set it to 78 or higher or it will turn off again. We did not want it to be 78. We turn it down. We get cold.
We ask for a new room. The same engineer makes sure the heat «works» in there. We wait for an hour with our hands in front of the vents. It is still blowing cold air. (Compressor?) We ask to be put back into the first room. It is now 11pm and I have a job interview in the morning. All that we have done is switch rooms repeatedly. We open the window and leave the room at 78 degrees. I feel personally responsible for climate change.
We get up a few hours later. I am tired and hot. I get in the elevator. The engineer is there. He says something snarky. The front desk gives us 10,000 points. I go to my interview and go home.

Cancelled my reservation booked for ³⁄₂₁ after for the second time in 3 years a Hilton Property — the Hilton Garden Inn Fossill Rim, not only feel to Anna are guaranteed noncancelable nonrefundable reservation but actually went in and took back the rooms after we checked in. As a business traveler I don’t like being left stranded by a sleazy hotel with crappy practices. It was inexcusable when this happened at the Hilton Arlington hotel three years ago. To have it repeated again with the Hilton property and have them not fire the parties and bath and correct the problem reflects that you shouldn’t stay at Hilton if you actually need a place to stay. I certainly want to want to be relying on Hilton properties for a place to stay in the busy Washington DC area. We’re making a different choice from now on and I would encourage everyone else to do the same.

This is by far one of the rudest hotels I have ever stayed at. My mother had just undergone chemotherapy prior to visiting DC, and the b*tchy queen receiving us at reception was remarking on how tired and awful she looked, passive aggressively making fun of us as we arrived. The patrons of this hotel were equally rude in the elevator. When my dry cleaning got lost (a suit to meet my senator), some a**hole covered up his name tag with his hand after telling me to get lost. I had to cause a scene to get the manager and the employee gas lighted the entire incident. The only decent person working here was the manager who apologized and tracked down my dry cleaning. It was too late, however, and had to wear a sweat shirt to speak with my senator… beyond humiliating.
The staff here should be fired and attention should be paid to treating guests with dignity and respect in the nation’s capital.

Great price great staff hotel guests a little noisy decent location all around pleased.

Thank you. Service A+. Check in with Liz was efficient and friendly. Dinner with Jo Jo was friendly and fun. Keith was the best. He supported my heat challenge in room. Addressed issue and helped make me comfortable. Assessed issue and moved my room. Awesome

Excellent service! We checked in Christmas Eve for a one night stay. Easy check in process, clean room/​bathroom, comfortable bed, and friendly friendly friendly staff! The self serve coffee system in the room is always a great touch. One thing I was wondering though is about the size of the beds. It’s really not a big deal in my mind but an interesting observation; I’m sure I booked a room with 2 Queen sized beds. The beds in the room definitely seemed smaller than Queen sized beds. The beds were comfortable regardless but were definitely a topic of conversation between my mom and I. One truly inconvenient thing was that there was no vending machine on our floor. After a long day of traveling/​touring/​drinking a girl needs some water by her bedside. Even though the sign on the 9^th floor said «ice and vending» there was no vending machine to be found but there was an ice machine.
We were told by the valet that parking was $ 41 a night. We opted to park on the street since it was during a holiday and parking was free. I don’t know how much of an option that is during other times of the year. I also know that not everyone feels comfortable leaving their car on the street. Nonetheless I’d stay here again in a heartbeat and I’d recommend this hotel to others!

If visiting here for work or fun and you don’t plan on spending much time in the hotel, this is a great option. There was absolutely nothing extraordinary about this hotel other than the location and relative value. Service was just okay and perks and amenities were few. If we opened our blinds we could wave to folks in the immediately adjacent building. That said, the location was close to everything important to us, including the convention center, museums and Metro. We’d gladly stay here again.

I enjoyed our stay at the Hilton Garden Inn. We spent 3 nights here. As a Diamond Member I booked the room with points. We had a 3^rd floor view of the street, I don’t think you can really get much of a spectacular view in Washington DC as all the buildings are the pretty much the same height and built to the property lines. I was extremely happy with the accommodations.
So the rooms are clean, the staff is friendly, the wifi was fast and the breakfast was excellent but I’ve come to expect that from a Hilton brand hotels, that why I’m a Hilton Diamond member.
Now to the stuff I look for in a Hotel Unilocal review. The Hotel is located right in the middle of everything. It’s a couple blocks from the White House, a quick 10 to 15 minute walk to The National Mall l and there are plenty of dinning option in the general area.
«I would stay here again» those are the magic words I look for in any hotel Unilocal review.
Now they are being awarded a 5 star review from the Timster but I’m also going to leave the same complaint that I leave every urban Hilton Hotel. Why do you charge your Diamond Members for parking?

Awesome location: Close to Old Ebbits grill, the white house, the Mall, and the Smithsonian museums.
They have a nice gym, an okay restaurant (Hilton members get free breakfasts), okay bar, and really friendly service.
Hotel is newer so it is a nice change from many of the DC Hotels that show their wear and tear.
I stayed on the 14^th floor, Hilton member upgrade… hint hint, and the room was awesome. Had a lovely sitting room with chaise lounge, fridge etc… and a nice bedroom. I think the beds are Tempur-​pedic mattress… really comfortable.
Super quiet as well.
Will be back

After a long day of flights, it was really refreshing to arrive at HGI. The greeting I received when I entered set the tone for a great experience here.
From the check in desk, to Robert bringing my luggage upstairs, to me calling asking about the best place to eat the customer service was superb.
Oh I don’t have to tell you about the amenities. The room was a typical HGI room. Spacious, clean and ready for you to relax. My room faced the busy 14^th Street but hey HGI isn’t responsible for the noise but my room was still quite quiet.
I appreciated the two bottles of water I received when I arrived. Much needed.
Great location. Wonderful staff.

Love staying here when I am in DC. Clean, comfortable and near all the major monuments and the White House. Everything within walking distance if you put forth the effort. Staff is wonderful. Received an upgrade as a Hilton gold member. Restaurant on site but I went for some more adventurous eats.

I stayed here for two nights with my daughter. It was perfect for us.
The good:
A good price and an amazing location. The beds were comfortable, the room was nice and clean – a little small, but it’s a city hotel. It was quiet. The concierge was great (helped us take a bus instead of a taxi to Dupont, saving us money), as was the front desk, cleaning, and valet staff. I left my phone charger in my car and they brought it up to me from the garage. They also will store your bags in your car (bringing them into the garage) after you check out, in case you want to spend your last day in the city. Just be aware that you have to get your car by 3 pm, or there is another charge. The free wi-​fi is nice and it’s faster for Hilton Reward members. Free coffee in the mornings and a little 24-​hour store you can buy things from if you forget anything. We had a fridge and microwave in our room, so we saved on breakfast by buying groceries.
The not-​so-​good:
The garage is expensive, but in line with other parking in the city. Room service wasn’t great. Well, the service itself was fine, but the food wasn’t super good. Gluey mac & cheese and calamari drenched in a heavy aioli sauce. Not a ton of channels on TV, not that we watched a lot, and everything is an extra charge, including kids’ channels. We had an iPad, so we didn’t need the TV. The pool is small and chilly, but clean.
Unfortunately, there was a fire alarm in the middle of the night while we were there. It was (probably) no one’s fault, but it sucked.
I would highly recommend this hotel, especially for families. We walked to many sights right from the hotel, and the Metro is right across the street if you need to go further. It’s safe and clean. Everyone is very welcoming and friendly and we were very well taken care of.

First the good: friendly staff, great location and as long as you get a street facing room that’s at least 5 floors up and away from the noise, you should be in pretty good shape.
Now the bad: Hilton really needs to stop pumping fake «apple» scent at full blast into their lobby. The smell is so strong you can taste the chemicals. Just having to walk through the lobby and into the elevators gives me a headache. I asked the concierge about the smell and he pointed to a basket of apples which is utter malarkey.

I spent two days and one night here. There’s more than Hilton Garden in within the Downtown DC, so be aware! I wish they offered shuttle services to the airport– I flew out of Dulles and not Reagan).
However it is walking distance from the Capital and the metro station (that all lines lead back to the hotel) is close by. The staff was super friendly and answered every question I had about their services and the community surrounding them. They have well stocked 24 hour pantry, a small lap pool, and small gym area downstairs.
The room was a standard room. I was located on the 9^th floor, the view wasn’t amazing, but there were no loud sounds or distractions.

Stayed two nights for the Cherry Blossom Festival 2015. There was a double rate increase for both nights, but it was the cheapest hotel closest to the Whitehouse. We checked in early upon request, and our room was ready.
The TV didn’t work, but we come there to watch TV. They replaced it the next day.
The mattress cover was disgusting. It was covered in HAIR. I asked them to change it and they did not. Instead of arguing, I right reviews. Its noisy and they provide ear plugs with the toiletries, but I was awakened at least 10 times during our two night stay.
I won’t stay here on my next visit to Washington D.C., and I will look for other hotel brands in the future to give my business to.

As a Hilton fan, this is not my favorite location. Parking is valet only…40 bucks, not included in your room. Add on tips, and that’s 50 bucks in hidden charges.
Rooms are clean, but very small. Also, we had to call for pillows. They only offer 3 per bed. Three?
Breakfast buffet is tasty, but very slow, and the staff is over extended and couldn’t keep up.

I came here with a group of 30 other Anaheim Ducks fans for the Caps/​Ducks game. From the moment we checked in to the check out, I was very pleased with the service and room.
I heard that some rooms were «nosier» than others, and the hotel even provided ear plugs. When I checked in, I made sure to asked the front desk if my original room was noisy, or facing the dumpster. He asked for my key back, and gave me room 308, overlooking the Hilton marquee and the street. I was a bit worried over the street noise, but on the weekend, there’s no one on the street, and across from the hotel is a college and the metro entrance. I slept very well all 3 nights.
The hotel was a few blocks from the White House, and if you cross the street, there’s a Starbucks to the left or right of the hotel. Hungry? There’s a great sandwich place next door: Cosi, and a Pret a Manger, a Five Guys burger, a CVS, and Potbelly Sandwich all within a 1 minute walk.
The metro station is across the street, and connects to the silver, blue and orange line.
The rooms were generous in size, and came with a micowave, a Keurig coffee machine, and fridge. The toiletries were a bit basic: Neutrogena brand bar soap, shampoo, conditioner, and lotion. They provide a hair dryer, and there’s even a safe in the closet.
They have apples in the lobby, along with coffee, tea, cocoa at night and in the morning. After a long day of playing tourist, it was nice to warm up with a cup of hot chai.
For breakfast, the Anaheim Ducks staff arranged to have breakfast catered in the conference room in the LL Level, where the pool is located. The staff did an excellent job of providing a variety of food and beverages, but they didn’t check to make sure the mugs were completely clean, as I found stains in many mugs.
Need to plug in? The hotel has a charging station in the lounge, and if you have the munchies, there’s a convenience store next to the front desk with frozen dinners, ice cream, sodas, even hygiene products, which are pretty reasonably priced… saving you a trip to the CVS down the street.
Overall a decent hotel, and I would stay there again, making sure to ask for the «quiet» room.

I got a room on top floor, really huge room with big bathroom. Room looks really nice. Shower has all different kind of holders, looked like it was designed to try different positions while showering. Price was ok, got room for 200/​day on new years eve.
Some things which i didn’t like were:
1. Little far from downtown party area
2. Shower did not have a door so water kinda come out in other parts of bathroom. It just has a curtain, which looks cheap.
3. There was no soap in bathroom. I called and they brought it but that’s a very basic thing.
4. There is not much of a lobby in the hotel.

Gutes Hotel in der Nähe des Weissen Hauses. Sehr freundliches Personal, gutes Frühstück, WLAN kostenlos.
Zimmer guter Standard, geräumig und sauber.