H&R Block

I truly wish that I could leave zero stars. I came into this H&R block because of a semi-​complicated income tax situation involving DC taxes that I had already messed up once. So, I came in to file my current year taxes correctly as well as to file an amended return. Well, after my appointment regarding the amended return, it took no less than 5 months for me to actually receive it for filing. The whole time, I made phone calls and pleaded for responses to messages left and nothing. Once I finally got a hold of my tax preparer, he apologized and did them and I finally filed my amended return in December. Approximately 6 months after I initially contacted him.
As if this weren’t enough, I just found out that they were not done correctly and that is why DC has not processed my amended return and I have given thousands of dollars to the District of Columbia unnecessarily because the amended return that was supposed to fix my tax nightmare was in fact done incorrectly.
But, it gets better. So this tax season (out of hope that maybe the previous service was a fluke, and before I knew it was done incorrectly) I went back for my run of the mill taxes. I was assured they’d be sent out on time that it was ok that he still hadn’t completed them the DAY OF because he could file them electronically. Except, apparently you can’t file my special situation taxes electronically… so my DC taxes were in fact filed LATE this year. Not to mention that I had to call several times just to receive a copy of my federal return and it wasn’t until I asked to speak with a manager that I actually received them by mail.
I have never actually experienced such horrible service in my life. In addition, now I have to pay a new tax preparer to fix all of the mistakes of H&R Block.
DO NOT COME HERE UNLESS YOU WANT A SERIOUS HEADACHE.

Horrible service. If it were possible, I would prefer not to give any stars because this office does not deserve it. Rude receptionist, unnecessary scheduling issues and nonexistent management. I called two weeks ago to make an appointment, then left the country for a few days. When I returned, I received a message that they needed to reschedule my appointment. That’s fine, I understand things happen. However, when I called, the only days they could reschedule were for during the week when I work and I said I couldn’t do that. On top of that, they could only schedule me for March, after which their free federal tax return promotion would no longer be valid (which is how they suckered me in to making the appointment in the first place). When I asked, may I reschedule with someone different who is available on Saturday — «no.» When I asked, may I speak to the manager — «he’s not in.» When I asked if he could call when he gets in — «sure,» yet I never received a call. When I called again and asked to speak to any supervisor whomsoever, «no one’s here that you can talk to.»
What kind of an establishment are these people running? This is no way to gain or keep customers. I have subsequently made an appointment elsewhere and I will make sure to let my colleagues know of the subpar service at this office (I mean, if they treated me this horribly before I even walked in the door, I could only imagine how poor the service would have been had I gone in…).