Georgetown Valet

I moved to Dupont in September and started using this place because it was the closest to my apartment. They are great! The lady who works the counter is easily the one of the nicest people I’ve ever met, and always more than helpful. I needed to pick-​up laundry this morning before catching a flight and ran over 30 minutes before they were open! They were in the middle of setting up, no computers, no lights, etc… But she happily found my order and got me on my way! Great place – clothes always come back perfect.

This place is amazing. I always had horrible experiences with other cleaner but this place, whenever I pick up my stuff. It’s amazing… Alteration lady .she does the art work all the time.

These guys are great! In 2 years of going here, I’ve never had a single issue. They go above and beyond to be friendly– remembering my name, etc. I take a couple of bags of suits and shirts here a month, and it’s always ready on time (usually 2 – 3 days turnaround, but they have always been able to accommodate a quicker turnaround, when needed). They were even able to remove a stain from a hand-​me down silk tie with sentimental value I’ve taken to two other cleaners. I’ve also had 2 items tailored here and both were done exactly to my liking. Prices for dress shirts, suits, and blazers are very reasonable. I would recommend without hesitation! As others have mentioned, I think the previous negative reviews were form the former owner. One stop in here and you’ll realize it’s not about the new (ish) owners!

I’m not a high demand kind of guy when it comes to dry cleaning. I never remember my ticket. Sometimes I forget for a couple of weeks that I have something at the cleaners.
I’ve been coming here since 2011. I came here from coastal San Diego, and found the prices a little bit higher. But, my clothes come out great, they don’t reek of dry cleaning, and they’re prompt enough for me. I also get small repairs done here — torn pocket, lost button, etc — and the services are always well done.
Last year my sister-​in-​law was visiting from Germany and had her favorite winter coat with her. The lining was pretty shot from many German winters. She was heading back in three days. We went in and got a quote to replace the lining given the time constraints. The cost was far less than a new coat (and who can replace a favorite coat, after all?) It came out great, and I got to see that same long red coat again this Christmas…
The folks there are always friendly to me and who ever comes in with me. The worst that ever happened was, once, I came in and Jay said «It’s been a long time!» I replied «Not that long», and she looked me up — it had been six months. I guess it had been awhile…

Kim and Jay ARE FANTASTIC. They provide kind, responsive, and quality service. Sometimes I run in here needing something fast, like alterations or cleaning of a special outfit, and they help without a hitch. Good hearted, professional people! Footnote: I’m pretty sure Kim and Jay have owned this dry cleaners more recently. After reading the reviews far less recent, I suspect (…can’t prove but suspect!) that those comments pertain to owners before Kim and Jay.

For over the past year, I’ve been using the services of Georgetown Valet on Q Street, NW, in part, they were right around the corner from my apartment (I’ve moved a few blocks away and still go to Georgetown Valet). It was not until today that I’ve actually read the reviews. I can not say enough how the reviews are very old and do not reflect my experience. First of all, from what I read it looks like the reviews are about the former owner is no longer there. The couple that now owns and operate Georgetown Valet are very interactive with their customers. Taking the time to discuss the needs of the customer, remembering names and making sure they deliver when they say they will. They greet everyone with a smile and sincere welcome. Second, the quality of service is second to none. They truly perform quality control on their work — when something comes back not right they take care of it. Replacing broken buttons, stains removed, etc… Third, they expertly alter cloths. They always deliver any alterations that I need on the first time. All their costs are in line with other dry cleaners in DC, if not slightly less. For someone who seeks value in taking care of his clothing, travels quite a bit, changing schedule and need to have my dry cleaning and alterations taken care — Georgetown Valet is my choice!

She hates me, she loves my husband. «She» being the infamous woman who owns/​runs this place. She only started acknowledging my existence as a human when she realized I was married to the man I come in with all the time; prior to that, she seemed to take pleasure in being cantankerous. Whatever.
So yeah, 1 star for customer service, 2 stars for dry cleaning. Not terrible, not good. Expensive. You’re better off finding another neighborhood joint.

This place is terrible! They confirmed with me on my receipt that my clothes would be ready by 5:00 PM on Wednesday. I came back Thursday morning at 9:30, and they still were not done. She told me to come back in 20 minutes, which I did, and then she said definitely not before 4:30. Then they told me that in order to get my shirt back, i needed to pick it up at a different location at 16^th and U. WHAT? Why do they print/​confirm random times that they do not adhere to? plus their prices are very expensive.

she must have read the Unilocal reviews because i found her really nice. she actually went out of her way to comment on the neighborhood, the beautiful day, etc… way more than normal shop talk. expensive place, but cheerful.

Well, I guess I’m alone here in thinking the woman who runs this store (for her sister who is pretty sick, FYI) is actually one of the nicer people I deal with in Dupont Circle. Maybe everyone should try saying hi or asking how someone is doing — I find that works pretty well. I understand this city is one full of the self-​important masses who are too busy for others, but just FYI: common courtesy works.
My clothes are always nicely done and on-​time; I love that this opens up at 7 a.m. I recently had them take up a new pair of jeans, and they did the best job keeping the original hem I’ve ever seen. It was only $ 20 to take them up and keep the hem, and I got them back within a week. It costs about the same at Nordstrom and usually takes closer to two weeks. Win.
The dry cleaning can be pricey, but since I moved from Texas, I’ve NEVER found cheap dry cleaning in a city’s center. It was crazy-​expensive in Denver, and it’s expensive here. I’d rather pay than risk any clothes getting ruined.

This place has got to be the most expensive and substandard dry cleaning joint I’ve ever been to! The old woman that runs this place is such a B*tch! She never smiles, no hello, no thanks, no goodbye! Just boom-​bam-​seeya! Its like, «if you’re getting my doe, you might as well give me service and a smile?»
I’ve probably given up on this place after my trip this past Saturday! I went in, at exactly 10:07am and needed a skirt and chiffon I needed that night cause it was my outfit for the «Miss Synergy» pageant. But I guess that this lady makes so much money that she didn’t want my business! When I asked if I could get same day service, she said, «No do late! Do late!» I guess 7 minutes is too much to ask for a loyal patron!
A patron who’s always paid without any kind of haggle. I paid this crazy broad $ 65 once for dry cleaning my Dolce Gabbana skirt-​suit. This place will charge you $ 5 to just press a shirt or a blouse! I even watched this Middle Eastern chick haggle her crazy mean old ugly mug down on the price! Wish I’d known about that! Well next time I’ll haggle at the dry cleaners! Its a good way to save some money!
If one of those amazing Dry Clean $ 1.75 Depots opens up around these parts they’ll put all these high and mighty, rip-​off artist, scandalous no good milquetoast, high priced crazy, rude, mangy business owners out on their *SS where they belong for riping peeps off!

I feel as if the woman that works there goes out of her way to be unpleasant. That being said, the prices are a bit on the high side for dry cleaning in the neighborhood. The return date is also longer than I’ve experienced at other dry cleaners. My shirts came out OK, so I’m giving Ms. Rude a second star. I don’t see any reason for me to return to this place.

They are rude as hell here but I can handle bad customer service at a dry cleaner as long as they do a good job. I spilled a very bright adult beverage all over myself due to being a little out of it. The item – of course – was a cute, cotton, WHITE, jacket. I went in there asking if they could get it out. The women basically rolled her eyes and I don’t remember what she said exactly, but I left having little confidence that my white jacket that turned to ¾ cranberry and vodka color would ever see it’s pure white self again. I do remember her saying that she sends out a lot of items, and this guy had 24 years of experience.
I came back a couple of weeks later (I forgot I dropped in off), and low and behold, my jacket was very white again!!! The woman was a little sweeter when I picked it up. Maybe due to the $ 10er + 1 I was handing over.
I think the prices are pretty fair for the area. I literally walked down 17^th St in Dupont going into every cleaner getting the odds of my jacket’s huge stain being removed. Most were not that confident or reassuring, but Gtown Valet did it!

I used to love this place, and thought they did a very good job. But to date they have now lost a suit, a pair of pants from a second suit, and a pair of dress slacks. All of them no more than 3 months old. The owner refused to take my calls until today, when I threatened to sue. But we’re still far from resolution. They’re acting like 1.) I’m lying to them or 2.) the clothes never existed. My fault — which I will admit — is that I trusted them too much. Makes me wonder what else I’m missing. Dupont neighbors, beware.
7÷18÷2007
They reluctantly admit to loosing my suit, but are forcing me to sue them for any sort of compensation.
7÷19÷2007
Employee tells me my claim check number is not valid, and keeps referring to female owner Choe as a man. I advise that I will bring them a copy of the claim check.
7÷23÷2007
Choe attempts to defend that they gave me back my suit. After about 30 minutes of back and forth face to face, she starts to concede that they may have erred.
1 hour later, she calls me and we agree to settle out of court. She also asks for my business back. Now there are some cajones!

AWFUL CUSTOMER SERVICE! If I could give them 0 stars, I would…
They were late with the clothes I needed for a big event and the woman there wasn’t even apologetic. When I asked that they waive the fee for being late, she offered to waive it for half the clothes but not the other half. I argued with her for 40 minutes over $ 6 as a matter of principle — how can you say that it was your fault that everything was late, but only waive half of the fee for a service you didn’t provide when it was needed? She was also rude, yelling at me, sneering at my comments, refusing to look at me, ignoring me, walking away when I was talking to her. I tried to be considerate of other customers and let them go first so I could talk to her with her undivided attention. She was still rude and uncooperative. When I requested to speak to her manager she refused. What kind of customer service is that?!
Go if you want to pay $ 6 to clean to one pair of pants and to get yelled at when they are late or lose your stuff.