Georgetown Exxon

Wonderful staff from the moment I walked in the door soaking wet from rain from having my car break down during a trip to DC. I’m from out of town, traveling alone, female, and am always on the lookout for someone taking advantage when it comes to cars. The staff was warm and inviting and offered me a bottled water, I must have looked a mess.
They let me explain what I wanted and told me they would be right on it and have it fixed that day for me to get back on the road. That’s exactly what they did!
They also recommended a few shops and restaurants nearby to check out during my wait and offered me an umbrella for the rain.
From waiting in the waiting room it was clear to me that the entire staff gets along and honesty enjoys helping out their patrons.
Glad my tow truck dropped me and clunker off here. Very kind people and the car is running great.
Highly recommended!

Took my car in to get a second opinion on what Audi was telling me I needed to have done. After checking twice (Jamie used to work for Audi, I believe), Gtown exxon confirmed that the major work (tie rods) that Audi told me to have fixed, in fact, did not need to be repaired at all. There were still minor repairs that needed to be done, but I ended up paying a fraction of what Audi was quoting me and they repaired only what needed to be repaired. I am happy to have someone honest & fair in the neighborhood to keep our cars going.

I have to give them credit. After posting an honest yet negative review I received a prompt call from the mechanic who services my car offering my money back. I am impressed at the speed of the response and the action they took.

I have a 15 yr old Passat wagon that runs beautifully, thanks to a mechanic back home. I have found that it is not so easy to find a knowledgable, reliable & HONEST mechanic these days, especially as a woman without much car savvy.
My worry, in owning an older car, was that while out of town & away from my mechanic, I would need service. My fears were realized on the beltway, during rush hour, when I realized something was very wrong & i prayed to just be able to get to Georgetown, unload the car, including my cat & find a mechanic.
I was pleased to find that within 4 blocks of where I was staying, Georgetown Exxon seemed to be the place to go. I was not disappointed!
Jamie was extremely nice & knowledgeable, diagnosed the issue right away & went out of his way to speak with my mechanic. He then rushed my car through it’s repair, so I could visit with my mother who I came to see. My mother has Alzheimer’s & one of her great joys these days is to take rides with me in my car. Georgetown Exxon & Jamie made it possible for me not to disappoint her. For that & their great & expert service, I am very grateful.

I appreciate the owner of Georgetown Exxon reaching out so promptly following my negative review. Attention to customer service is an important component of running a business, and I do wish to commend Hamood for apologizing and stating his intentions «to make sure we remind everyone from top down what is and what is not tolerable when speaking to any customer and make sure everyone understands the consequences may this type of behavior reoccur. «
Unfortunately, the problem of sexism seems endemic to the automobile service industry. As such, I would prefer to give my business to the locations that get it right on the first or even second tries. I hope this issue is able to be resolved for the future customers of the Georgetown Exxon, but I have to say that I will not be one of them.

I recently had some repair work done here at the recommendation of AAA (my car broke down on the Whitehurst Freeway). When the technician called, he quoted $ 580 dollars to replace the spark plugs, spark plug wiring, and fuel distributor. Had this been all I would have been happy. Unfortunately, he decided to try and sneak a premium fluids and filters package into the price despite the fact that I had recently had that work done. needless to say, that’s where my trust in his assessment withered.
I requested a lower quote to replace the fuel distributor only, and was given a number in the low $ 200’s. Fine. I can get my car running, and take it to my mechanic in fairfax. Good! Except not. When I pick up my car, I’m notified that the mechanic fiddled with the ignition timing, the result of which was a rapidly fluctuating tachometer needle. I’m sure that was well intentioned, and maybe even necessary, so I would be willing to forgive and even recommend this service station if not for the following fact: When I reviewed my credit card statement I discovered I had been charged the original quoted rate of $ 580.
UPDATE:
After posting the general manager contacted me. He was very understanding and helpful in his genuine attempt to resolve my complaint. As a result of his efforts I have raised my review. Keep up the good work.

Had a car repaired here over the weekend. What I thought was wrong wasn’t the issue. They found a fix that cost literally 15 percent of what I was expecting to spend.

THIS EXXON SAVED US almost $ 5,000.00! We took our Mercedes into EuroMotors for one problem and they called and gave us a list of over $ 7,000.00 of repairs and service work needed. Of the services they said I had to have had to do with my tires and the other with an oil change. I remembered I had taken my car to this Exxon a few years earlier. I called to find out what they had done, and sure enough the car was not ready for the work EuroMotors wanted to do. Okay, no ones fault — EuroMotors just didn’t know better. THEN I spoke to Rob, the MGR of this Exxon about the quote I had received from EuroMotor and he offered to quote for the work too. OMGosh!!! Exxon uses certified Mercedes parts and A) Exxon prices for the same work were 25% of what EuroMotors wanted to charge us. B) After a looking at our car; Rob showed us SEVERAL items that EuroMotors said we needed to «repair» — that in fact, were not even broken nor worn! EX: EuroMotors told us we needed a new engine block. We did not need one.
WE LOVE THIS EXXON!!!
OUR ADVICE, IF YOU GET A QUOTE FROM ANOTHER PROVIDER — TAKE YOUR CAR TO EXXON AND LET THEM TAKE A LOOK AT YOUR CAR AND GIVE YOU A QUOTE!
Folks are HONEST AND FRIENDLY at this location.
THANK YOU GEORGETOWN EXXON!!!

As we were paying, the man at the counter thought it appropriate to make rude and disparaging comments about the President. I found this rude and highly inappropriate, especially for retail customer service.

This is a classic old-​fashioned service station in the best sense of the term — a neighborhood place that is still highly professional. They have serviced our cars for years, and have always been reliable and dependable. Dana, the manager, is always responsive and available. And you can’t beat the convenience — right on the major bus lines on Wisconsin. Highly recommended.

I took the car in for an oil change and to replace the air filters. The service was quick and polite. I was, however, surprised by the cost, and an earlier post I made here expressed that sentiment.
But the owner showed genuine concern, quickly replying to my post (see below), and the manager even sent me a discount voucher for next time to show good will. I am pleased that the owner and manager of this service station care what their customers think… and that they read Unilocal!That is a good sign, Unilocalers, and I have amended my review and rating to reflect that.

My neighborhood car shop! Very friendly people, they inspect everything and they get the work done right.

Friendly people, honest, costly but worth it, enough said