Georgetown Carpet

Incompetent, dishonest and rude. This was absolutely the worst experience I have ever had with a «supposedly» professional business. Too many details to include but the highlights are the following: I was repeatedly lied to by Ben, and he even laughed when I called him out. It took five visits for them to get a simple installation correct — and only half was ultimately corrected. I invested a significant amount of money for a high-​end Stanton runner and am left with a substandard installation. The first installer they sent was wholly incompetent. When he came back to correct the deficiencies, he not only argued with me, he bad mouthed Ben. He was so rude and threatening I had to ask him to leave — I was actually scared. The final installer was top notch but he could only correct half of the botched job. In every instance, they were hours later than scheduled. I am a professional woman — I spent 14 hours either waiting for workmen or having the work done for a job that should have only taken 2 – 3 hours! I’ve completely renovated a Georgetown home and this is THE only bad experience I’ve had. Also, this is the only negative Unilocal review I have ever posted. PLEASE STAY CLEAR — especially if you are a single woman.

The product was fine, but Ben is condescending and rude. They mistakenly sold me a carpet that was not in stock and then he tried to make it ok but telling me how horrible and ugly the original carpet I chose was. He was super nice to my boyfriend though so if you’re a guy, you should be ok.