CVS Pharmacy

This is consistently the worst CVS I have been too and they are not customer service oriented so I am giving them zero stars (but the system doesn’t let me do this). I have lived in Takoma Park since 1998 and there have always been issues but today was the last straw and I will not step foot in the store again. First, with the pharmacy, there are always long lines and they don’t seem to be able to manage; the process is not efficient. Physicians call in orders or fax them to no avail; it seems like they don’t pick up orders from the phone or the fax. If there are questions about the scripts rather than be active and call the customer, they just ignore them and simply do not respond. My doctor called in the script on January 21 and I asked them to try again today on February 1^st. If I had not called to connect my doctor to the pharmacist, I still would not have my script. And they kept me on hold for an excessive period (this is their norm). Ryan, the pharmacist, was helpful but clearly he is a victim of inefficient systems that the store manager should be helping them with. At the cash register, they could not get the credit card machines to work and the Store Manager, Dama, was sullen and unresponsive. He is not customer service oriented and is not representing the store well. After many failed attempts, I finally paid cash.

Unilocal and cvs website both say this CVS is open until midnight, but it was closed at 11:35 tonight. Otherwise an okay CVS, though I haven’t used the pharmacy. I’ve used two other CVS pharmacies in the past and had pretty bad experiences, so the negative comments about the pharmacy don’t really surprise me.

This CVS is stocked, but do not, I repeat do not ever try and fill a prescription here. I only tried to fill my prescription here because they were close to my work. They called me in the middle of Snowzilla to tell me my medication was filled after waiting for 3 days before the storm for them to get the medication and fill it, which they promised they would have but did not. I asked them to transfer this medication to the CVS near where I live, and they said that would not be a problem. When I call to check with my local CVS, they hadn’t heard anything from anyone at this location, but they told me they would call them to get the prescription sent over… well somehow between not sending my prescription over to the correct CVS and putting my medication as not filled in their system, they lost my prescription. So while their computer says I have a refill, they can’t send it over because they lost the prescription. Wonderful, I’ll just go another 4 days without my medication cause you guys can’t keep track of your thumbs.

Sooooo incredibly slow! I ordered a prescription online and it was supposed to be ready at 1:00. I waited until 2:15.

The pharmacist Sirak is unprofessional and rude on numerous occasions. He yells out in front of other paying customers. Medications is not due when promised. The staff seems unmotivated. The actual store itself if ok. I complained to the store manager.

everyone on the pharm staff here is disrespectful, unhappy, unfriendly, and gets the script wrong more often than not. They have ‘forgotten” to put my insurance in more than once and usually get my dosage or count wrong. The actual pharmacist that is in charge of the pharmacy is a real pill and seems to think its hilarious when a costumed gets mad. If you say you’ll come back for your order they don’t even fill it and you end up waiting the next time you come in. I love Takoma park but this cvs is awful.

I love this CVS! The staff is always helpful. The shelves are stocked. The hours work for me.

By far the worst cvs I have ever been to. One time I had a coupon for $ 10 cvs gift card. They issued me a gift card and I tried to use it at the register at checkout and it didn’t work, they then realized that they had accidentally given me a gas card instead. And since they already issued it, they couldn’t exchange it. How do you even mess that up? It just speaks to pretty much every experience I have ever had here.

I’ve never been impressed with this CVS, but now feel the need to update with how terrible their pharmacy is. I’ve had an experience of getting home and finding an already-​opened bottle of pills with half missing. When i went to return it they showed no concern at all about how it happened. The thing that made me switch pharmacies, despite the proximity/​convenience of the location, was when they kept claiming that my doctor hadn’t sent the prescription even after I checked with my doctor 3x that it was sent and they had electronic proof it was sent and received by CVS. Then, in frustration, I told CVS to cancel my order and that i’d go elsewhere. When I get to the new pharmacy, CVS hadn’t cancelled it and had already billed my insurance so I couldn’t get it right away at the second place. Beyond incompetence. Also when I called CVS to check on the order (during day 3 of this mess), the clerk puts me on hold and then hangs up on me. I call a second time and tell her I had gotten hung up, and she hangs up on me again. Like I guess she thought if she kept hanging up on me I’d never speak to her manager or anyone else who could catch her. It was truly bizarre.

I wouldn’t even give them a star. Ryan the manager of the pharmacy is a pretty mean and spiteful. CVS messed up and I had to pay out of pocket. They told me that they would refund me but didn’t tell me I had only a week to come back in. It was the coldest week in the winter and I don’t have a car. Ryan told me to come in and then he told me I shouldn’t have come in. They admitted they messed up but that there was nothing they could do. When I started crying Ryan said he had no sympathy.

Worst pharmacy ever. They lose RX’s, give the wrong dosages, forget to put new orders into the system, etc… They aren’t helpful, cannot get your name right, and are just terrible.
It is really sad Park Pharmacy was replaced by this debacle.
The normal store is fine, nothing special.

Awful. Just awful. Even with the low standard of service that we have all sadly come to expect from CVS, this pharmacy is even more disappointing. Bad service is about the only thing I’ve seen scale as CVS has grown.

Uniformly bad experience with prescriptions. Not filled, lost from Doctor (even if transmitted electronically) filled incorrectly, drive thru closed, pharmacy closed (no pharmacist came to work). Nice people — just ineffective. Unfortunately the next closest CVS Pharmacy at 6514 GA avenue is only slightly better…

This is the worst cvs around. Do not go here unless you absolutely can’t find another. Be sure to make sure they don’t mix up your prescription. They are understaffed and overworked.

Zero stars would be a more appropriate rating. The staff at the pharmacy of this store are absolutely HORRENDOUS. They have no customer service skills whatsoever. They are rude to costomers, and have routinely messed up my prescriptions. I have made complaints to management, but nothing has changed. If you value your health and you sanity, DO NOT use this pharmacy. Every employee in there should have been fired long ago.

Store is basic. Pharmacy Is and has always been Horrible. Called twice to chk on a prescription that was called in. They couldn’t find my prescription. Finally 4 hrs later, they found it, but of course it isn’t Ready. IF you have a choice, pick Anywhere Else

This CVS needs an overhaul. They rarely have what I need when I come here. The drive thru pharmacy is usually very slow and it’s not much faster inside. Bring patience and expect to visit another CVS because you won’t find what you need… it’s been this way for years. You would think they would get it together given the fact that the neighborhood is changing.

The store is fine (including good parking), but the pharmacy is terrible. In the six months we moved to the neighborhood they’ve lost two prescriptions. If your health relies on a scrip being filled ontime, avoid this place.
When our son was being prepared to be released from the NICU, the doctors called in a prescription. We were told it would take two days. When we went to pick it up, they had no record of the order. We had to have the NICU call (and then later fax) in the scrip again, and find a pharmacist at the hospital to rush a small dose of the order to avoid delaying his hospital discharge date. A week later, when we called to check on the order for the full month supply, they again had no record.
Mistakes happen and all of this would be somewhat bearable if the people there would be willing to work with us to help get the prescription filled on time. But, they were downright mean. Our repeated interactions were met with indifference, skepticism, and defensiveness when we mentioned a fax confirmation. At the time, we were just desperate to get the medicine (we ended up going to a different pharmacy). But looking back, it was actually a little shocking to be treated so poorly for just asking them to fill a prescription.

This is not my CVS of choice, but when I visit the pet food store across the street, I tend to stop in here. Jeff C. wrote in his review (2 ½ years ago) that this place is a mess.
It still is. I know, it’s almost Thanksgiving, so that means time to put out all the Christmas decorations, candies, wrappings. However, can’t you pay someone to do it after hours and not leave the boxes in the aisles? Exactly what Jeff said 2 ½ years later.
I am not a fan of the way it is organized; I guess I should stick to my regular CVS in Silver Spring (NOT the one in the Blair complex).
Checkout is a bit confusing. There is one cashier, but they almost encourage you to do it yourself, which most folks screw up and end up needing assistance with.
At least they have a huge parking lot (which is always underutilized).

My of my what’s up with the low reviews? Maybe others haven’t been to the CVS in Columbia Heights or the ones near SS Metro. I personally think this is the best CVS near downtown Silver Spring.
Let me represent for my fav CVS right now… Lemme just say I drive an extra 5 minutes to this place just because its soooo easy for me to get in and out of the store.
1) Parking!!! Never have to work about pulling up & running in and out of the store.
2) Drive-​Thru Pharmacy– many its because Im from the north but the drive thrus are a way of life that doesn’t seem to be existent in the DC Metro area
3) Pharmacy Service– The guys at this pharmacy are so sweet. Whether at the counter or in the drive-​thru, they are always polite, ask to scan my CVS card, give coupons and make sure I don’t have any questions.
3) Check-​out– Okay yes, like other reviewers said, there’s a lot of self service checkouts BUT every time I am there a CVS employee is there to help. A few times they scanned my items at the self-​serve. IF that’s not service, I have no idea what is. For the record, there are traditional cashiers as well
4) Shelves are always STOCKED! I’ve never not been able to pick up what I am looking for and they have a good variety of products.
5) No riff-​raff — at other CVS locations near me they are always PACKED. There’s always a line. And of course there’s always some kind of outlandish conversation going on between other customers that I can hear the next aisle over.
While I’ve never spent more than 5 minutes in this particular CVS I chalk that up to good organization and fully stocked shelves. No complaints from me about this place.