Brian Logan Real Estate

I hadn’t thought about this clown for a couple of years until today when he tried to connect on linked in.
Apparently he totally forgot about the bad service he gave to me as a tenant and how he took my security deposit for some false claims about marks on the wall.
Now that I see that he is equally bad to the home owners, I thought I would «link in» if you will through Unilocal.
Avoid using him if you are a homeowner or a renter.

The following describes my unfortunate experience with this company:
Roughly 4 years ago, my (then-)wife and I hired Brian Logan manage our condo in DC during my wife’s Foreign Service assignment. Given that his name was in fact on the proverbial letterhead, and that it was in fact his business, I assumed, naively, that this would entail service that emanated from a sense of… pride? Self-​respect? This proved to be a monumental, aggravating miscalculation on my part.
* Repairs that we had hired Mr. Logan to manage remain unresolved. In one instance, the tenant, having received no calls from Mr. Logan, replaced a faucet himself. More egregiously, during the entire two years of the same tenant’s lease, the stove in the apartment was non-​functional, despite repeated inquiries with Mr. Logan as to its status. When we finally received a response, it was, to my ire and amazement, a short email to which Mr. Logan had attached a scanned-​in copy of another client’s invoice, on which that client’s name and address clearly visible. He had clearly made no effort whatsoever to research a replacement item, or to schedule a repair.
* Mr. Logan communication with us redefined the word «abysmal.» At the beginning of August, the tenant had informed him that he wanted to rent the property for a month beyond the terms of the lease. This in itself was not a problem — in DC, it’s somewhat common to rent a property on a month-​to-​month basis after the termination of a lease. What was a considerable problem was Mr. Logan’s failure to inform us of the tenant’s intentions when he first learned of them. Later in August, when my wife inquired about said intentions, given that I was planning to move into the condo myself, Mr. Logan’s terse reply was that «the tenant is leaving at the end of his lease.» Only when I emailed the tenant himself to double-​check did I learn that our condo would be occupied a full month beyond the date that our lease stated — which could have cost me a week of hotel bills, had I not been able to make arrangements to stay with a friend at the last minute.
* Emails to Mr. Logan generally received replies weeks or months after the fact, if at all. With two exceptions, we had to repeatedly email him to get answers to both basic and important questions, and more than once it was clear to me that he had either lost the original email, or had not read it.
* The last chapter in this saga of uselessness: he never conducted the move-​out inspection, with the result that when I showed up at our condo late at night after moving to DC, I found a stunning level of filth in the bathroom and kitchen that I was expecting to use.
I am giving this company one star, rather than none, solely on the basis of his successfully collecting the rent each month, a task that I can only conclude he performed on the basis of his percentage of said rent.
I would however strongly advise anyone who values their time, energy, and property, avoid his company with extreme prejudice.

DO EVERYTHING YOU CAN TO AVOID THIS LANDLORD! I lived in a house in Glover Park for 3 years and Brian Logan was the landlord. At one point we had water dripping from every ceiling in the house. It took calls, emails, and several follows up on those to finally get him to do something about it.
We also had a leak in our bathroom that he complained about having to fix. The best part — after he came to «fix it» it started leaking a day or two later.
It would be one think if he was just out too lunch and completely ineffective but he is also incredibly rude. Every experience with Brian Logan would make my blood boil.

One word: «jagoff.»
Two years ago, my wife and I hired Brian Logan Real Estate to manage our condo in DC during my wife’s Foreign Service assignment. This proved to be a monumental, aggravating disappointment.
* Repairs that we had hired Mr. Logan to manage remain unresolved; in one instance the tenant replaced a faucet himself, having not heard back from Mr. Logan after several phone messages. In another, the stove and oven in the condo were non-​functional throughout the TWO years of the tenant’s lease.
* Mr. Logan’s communication with us redefines «abysmal.» At the beginning of August, the tenant had informed him that he wanted to rent the property for a month beyond the terms of the lease. This in itself was not a problem — in DC, it’s somewhat common to rent a property on a month-​to-​month basis after the termination of a lease. What was a considerable problem was Mr. Logan’s failure to inform us of the tenant’s intentions when he first learned of them. Later in August, when my wife inquired about said intentions, given that I was planning to move into the condo myself, Mr. Logan’s terse reply was that «the tenant is leaving at the end of his lease.» Only when I emailed the tenant himself to double-​check did I learn that our condo would be occupied a full month beyond the date that our lease stated — which could have cost me a week of hotel bills, had I not been able to make arrangements to stay with a friend at the last minute.
* As a last-​ditch effort to resolve the problem of the oven in the condo, we asked Mr. Logan for an estimate. After several inquiries, Mr. Logan’s response was an email to which he had attached a scanned-​in copy of another client’s invoice, with that client’s name and address clearly visible. By «estimate,» I had naively assumed that Mr. Logan or someone in his employ would in fact a) get off his ass, b) go to the condo, verify the size of the stove, and suggest options, and c) schedule its replacement.
* Emails to Mr. Logan generally received replies weeks or months after the fact, if at all. With two exceptions, we had to repeatedly email him to get answers to both basic and important questions, and more than once it was clear to me that he had either lost the original email, or had not read it.
* The last chapter in Brian Logan’s saga of uselessness: he never conducted the move-​out inspection, with the result that when I showed up at our condo late at night after moving to DC, I found a stunning level of filth in the bathroom and kitchen that I was expecting to use.
I rate Brian Logan Real Estate with one star on the basis of a) no actual damage to our property, and b) Mr. Logan’s successful collection of the rent each month — which being the one aspect of his job that he actually, performed competently, I suspect was based entirely on his collecting his fee.
Whether Mr. Logan is overextended, incompetent, or completely ignorant of customer service, I do not know. I would however strongly advise anyone who values their time, energy, and property, avoid his company with extreme prejudice.