Big Green Moving

We have used Big Green three times now, and every experience we’ve had with Brendan and his team has been wonderful. Scheduling is easy, prices are very reasonable and the staff is extremely courteous, thoughtful and professional.
Moving from one old building (small elevators, narrow stairs, etc.) to another was no problem, and we haven’t had a damaged item yet!
I find myself frequently recommending Big Green to anyone considering a move in the area, and we’ll never hire anyone else!

Hands down the best moving company I’ve ever used. Very professional, and they made my moving process as seamless as can be. I highly recommend this company for your next move and if I ever have to move again they will be the first place I call.

Excellent experience with Big Green. Movers were very professional — they arrived on site on time and went the extra mile to pack all of my belongings up with great care. Loading and unloading were super fast, despite the fact that it was a cold and rainy day. Offered to stay and help with additional setup after the move was complete, after a cross-​country move. Would absolutely recommend!

After the initial email goof, Brendan reached out to us to apologize, and to assure us that the damage to our wall would be repaired in full.
The person he sent for repairs completely fixed the wall damage, repainted the newly fixed section, and went beyond our expectations by repainting the adjacent walls so that the repaired section blended in well. Brendan was quick to follow up, and requested to speak with us personally to apologize for the accidental email.
Only today, after repairs have been completed to our satisfaction, were we billed. Brendan didn’t charge us for moving materials in his invoice, by way of apology for the difficulty that had been caused.
When I first saw the accidental email, I’d worried that getting the damages repaired without being charged extra was going to be a hassle. And with a gazillion home renovation projects in the works, plus a small kid, I’m pretty averse to hassle! (I might have also been a little annoyed by the email’s contents… :))
I’m glad to note that there was no hassle, in the end. Kudos to Brendan for professionalism and great customer service!

I have used Big Green for four moves. 1) between two houses in Arlington, 2) from Arlington to MA, 3) from MA to Alrlington and 4) from Arlington to McLean.
I am so pleased with Brendan and his movers. Throughout all of these moves Brendan has been extremely conscientious. He returns calls promptly and professionally. I have found him to be a problem-​solver and someone who is very flexible.
Having grown up in a military family and having moved about 20 times, I am amazed that many of the guys that Brendan sent to move me this time are some of the same guys who have moved us with Big Green in earlier moves 10 years ago. It’s a testament to the quality of his movers and team leaders
Finally, when we have had issues with slightly broken furniture, Brendan has personally stepped in to follow up and ensure a resolution that we have both been pleased with.
I can not imagine why I would work with any other mover in the DC area.

Big Green handled my move from DC to NYC. They packed and loaded my entire apartment in a few hours, and then brought everything up three flights of stairs the next morning in New York. They were flexible, fast, exceedingly careful and professional. The price was fair. I can’t believe how smoothly the move went. I would hire them again in a heartbeat.

Many thanks to Brendan, the owner, for reaching out after my last updated review. He was incredibly classy and professional, apologized for the issues with my move, made no excuses, and offered to refund the cost of their services in full – how many businesses have you worked with today who still do customer service like this?
I really appreciate the follow-​up from Brendan and the apologies from his team. I definitely learned that you have to be engaged with your movers and not afraid to speak up and be «demanding» while in the process, but that regardless, good companies still stand by their work.
All-​in-​all I’m a fan and if I’m ever back in D.C., or a local friend needs a mover, I’d recommend them.

Does not return phone calls!

We had a great experience with Big Green Moving from start to finish. They came out quickly to walk through our apartment for hte estimate and then when we experienced some delays with our contractors they were very felexible in working with us to reschedule to a new move date that would work with our updated timetable.
We were very impressed with the amount of care the movers took to pack up our furniture and television to make sure they would make the move safely. Everything did just fine on the move with nothing broken or damaged. Even in the DC heat on a May afternoon the movers were very quick and effecient and always careful with our belongings.
We will definitly recommend them to anyone we know and next time we move they will be one of our first calls.

Upgraded review for good follow up customer service when you post to Unilocal,although they never returned my voice messages or emails directly to them.
I’ve already booked another moving company for our upcoming move; I would still tell people about the great things I’ve heard about Big Green, but will also tell people to move on if they don’t hear anything within 48 hours.

Upgrading to 3 stars for good «follow-​up» customer service.
Despite my not-​so-​pleasant experience, I received a phone call from the employee I’d initially spoken to & an email from the company’s owner as a result of posting my negative experience on Unilocal.
I will consider using them in the future.

Super quick. Got there early (!) and packed up everything and loaded up so fast that I was running around after them making sure that everything was in the right place. Definitely made my move easier.

Big Green just did a fantastic job for my latest move. We were combining households into one, so moving from two places into a third. I can’t say enough positive things about these guys. They showed up 15 minutes early for the job and they got right to work. First house was on the truck within an hour. Next, they went across town and moved out the second house in 2 hours (a much more complicated task given some of the over-​sized furniture had to go through the back of the house). It all arrived and was put into place at the final destination quickly. Everything was wrapped tight in blankets and tape so nothing got so much as a ding on it. They moved very fragile things like an antique china cabinet and a 65 inch plasma. And they did it all with a good sense of humor. They even moved a piano.
When it came time to take care of the bill, it was lower than the estimate due to the crew staying on task all day. I’d highly recommend these guys for your next move.

These guys are awesome. They moved all my stuff, which included about 50 boxes of books and a convertible sofa, in less than 4 hours. They disassembled and reassembled my Ikea bookcase for me. They carried my queen sized mattress up three flights of stairs. Not one item lost, broken, or damaged. Free blankets, dollies, and tape. And the head of the crew was pretty cute.
If you’re going to pay with a credit card, you need to let them know in advance so that they can bring the machine. And since they have a crew of three for most moves, you won’t be able to ride with them in the truck. This was, hands down, the best move I’ve ever had.

This is the second time I’ve moved with Big Green and they’re just superior. I scheduled my last move three days in advance for a move up a rutted DC alley and they were professional and nice, prompt and easy to work with. I felt like I got a great value for my money.

These guys are outstanding! I did not know that a move can be this pain free. The crew was on time, friendly and courteous, efficient and super fast. The wrapped all my furniture in blankets, taped boxes so they would not open accidentally. None of my furniture was scratched or dirty after. If you need a moving company Big Green is the way to go. Oh, and they are affordable and easy to do business with!

I used Big Green moving on 2 occasions in Feb. 1 move from Silver Spring to Crystal City storage, and the 2^nd move from Crystal City storage to my apartment building in Crystal City. Andy and his movers were excellent, professional, and on both occasions I booked them the day before the move. So they can do last-​minute moves, no problem! Not only that, but my plans fell through and Andy helped find me a storage unit nearby my building to move my stuff into, and booked it for me. The movers were wonderful and really nice. I didn’t need to be there and hold their hand through any of the moving; they took the initiative to find the loading docks on their own, set up the elevators, set up the storage unit, etc. And didn’t need me to do anything for them.
They also take time into consideration and actually moved all my items into my storage unit while I was handling my paperwork so that I wouldn’t get charged more than I had to.
I would recommend Big Green moving for anyone’s move! I will certainly use them in the future.

So the only caveat to this review is that my most recent experience with Big Green Moving was for my last move… which was in 2007.
BUT, I’ve hired them three times and would not consider hiring anyone else. They’ve moved me from apartment to rental house, and from house to house, throughout the District.
I have a lot of stuff. A lot. Mostly books, but also a house’s worth of furniture. Moving is tiring and takes a while, and there’s serious potential for damage. But I’ve never had anything broken with BGM, they’ve never been late, and they don’t use indentured foreign exchange students for labor.
Visit the web site — it will give you a good idea of their philosophy and style of business. It’s why I decided to try them in the first place. Everything they say about how to pack is correct. You should listen.
One major plus is that they are a local company, and they hold on to their staff. I’ve hired BGM in 2005, 2006, and 2007, and we had repeat employees each time. The cost is, of course, higher than some other places, but I have never regretting spending it.
Another major plus is that they work hard. Really hard. As in, they get paid by the hour and more than once I saw the movers jogging down the hall with the wheeled cart full of boxes. There’s just the charges you are quoted, too — no extra money for stairs, heavy items, etc.
Seriously, before I hired these guys I always felt like it was a push between moving again and just jumping off the roof. Now, it’s not so bad!

Excellent, professional and with a fair price.
Is this a moving company, or a miracle?

These guys were fan-​damn-​tastic. This was my first time using movers, but I absolutely will never schlep my own crap again after this awesome experience. I had Steve and Ronga (which I am probably misspelling), who were funny and quick, and moved things out of my third floor room, my boyfriend’s apartment, and then moved it all into our new oddly-​shaped, low-​doored basement apartment without complaint. Love love love these guys!