Bensons Jewelers

This is the place where you will find the warmest welcome and priceless customer service. I wish they own many business places that I know of where I can go without ring resize excuses:). I went to Bensons jewelers few times (in 2015) to resize my wedding diamond band ring and to get battery for two watches. Every time I went there they end up shining my day. Tucker is a wonderful person and helped me a lot with my tiny finger size ring. He also changed mine and my husband’s watch batteries for free:). While I was waiting for battery change Ken brushed one of my rings and made it as good as new:). They won’t stop pleasing customer that stepped a foot in that place! I will definitely recommend this place.

I had originally gone to Bensons to have a precious stone necklace that had broken restrung. They were able to restring it within a week for a reasonable price. Given the speed and quality of work, I decided to try Bensons again.
My husband and I have collectively had 7 watches serviced at Bensons. Service included changing batteries (including 2 polar sports watches), removing links and sizing the bracelet on a stainless steel band, and servicing a chronograph that had rusted. In all cases, service was very quick and reasonably priced. In a few cases they replaced batteries free of charge.
We will definitely continue to go to Bensons for our jewelry repairs.

I went to get a necklace repaired at Benson’s and ended up buying a new chain. The prices were fair and the repair time was relatively quick. They did a great job with my new chain and older pendant. I’ll return in the future for other repair needs.

I didn’t buy a ring from here but wish I did because the customer service was absolutely great. Especially, Ken, he was the best. My fiancée wanted a uniquely designed black opal engagement ring. So I emailed Ken photos of various stones that my fiancée liked… although they didn’t carry black opal engagement rings (as most jewelers don’t), he had some black opal stones sent to the store for us to look at. They’re quick and eager to work with you and they’re reasonably priced and if they don’t have what you want, ask for Ken and he’ll make things happen! The next expensive piece of jewelry I get will be from this place :)

Fast, friendly and FREE … walked in for watch repair and Tucker fitted an new batter and polished my watch for free! … and gave me advice on their jewellery repair services. I will definitely be back.

My fiancé and I have gone to Bensons multiple times for multiple services, and have left happy every time.
1. Ring setting shopping: Bensons was our last stop of four jewelry stores in the DC area when looking for a new setting for an heirloom diamond. (We’re a modern couple so I was a very involved in the pre-​engagement ring shopping.) Bensons has a lovely selection of modest to designer settings and having been to other stores in the area and the greatest selection of settings I liked at good prices. They were also very patient with us as I think I tried on almost every ring in the store.
I also want to echo other reviews remarks about how refreshingly candid both Ken (the owner) and Tucker (one of the sales associates) were during the shopping experience. At other jewelry stores we felt like we were getting up sold «used car salesman» pitches, but at Bensons, it felt like they really listened and gave us straight answers.
2. Ring appraisal: My fiancé did this without me, so I can’t get into the details, but he said they did a great job and the paperwork came in within the promised time frame. One thing to note is that slots fill quickly, so call ahead.
3. Resizing: Same day resizing on Tuesdays and Fridays — We accidentally ordered the ring just slightly too big, so needed to get it taken down about ¼ of a size. I was able to drop it off on my way to work (they open at 9:30), picked it up during my lunch break and the workmanship is great. I can’t really tell where the resizing happened and they took the time to make sure that the new size would fit perfectly.
Long story short, very pleased with Bensons both in price, quality, and customer service. I have a feeling we’ll be back in a few months when it’s time to order our wedding bands!

Benson’s was (is) having a great half-​off sale on some of heir watches. I bought one yesterday and couldn’t be more pleased with the watch, the price and the terrific customer service.

I stopped in to ask a few questions about a purchase I wanted to make but they left me standing there basically ignoring me. VERY awkward. I will never go there again.

Great customer service. I came in near the end of the business day to have some links added to my watch. Even though the shop was fairly busy I was helped immediately. This shop gets the little thinks right. I will defiantly return in the future.

Ditto what others have said about service. I walked in and mentioned id seen them on Unilocal for watch battery replacement. Even though they were busy tending to other customers, I didn’t wait more than 5 minutes before being attended to. Another 5 minutes and my watch was working, buffed and polished. Impeccable service — this is how it’s done.

Wonderful, friendly service for watch repair and battery replacements. Beautiful selection of jewelry inside too

*This review is about their customer service.
First impression: really nice merchandise. And very polite, very helpful service. I.e. NOICE!
I just received my new pinky ring (that’s right) in the mail and found that it was much too big for my finger. (Oh noes, the internet ring size measurer lied to me!)
So I called Benson’s in the morning and asked how quickly they can resize a ring; end of day if I brought it in by noon. Ok, I like that.
The gentleman on the phone spoke with me briefly and educated me about rings. Apparently stainless steel rings cannot be resized because of the metal (it’s a cheap, starter ring, ok?).
He gave me a few options based on my situation; and on his advice, I came in to get my ring size measured later in the day. He was very friendly and remembered my call from earlier. The gentleman measured my finger and taught me even MORE about rings (seriously fascinating to me for some reason). And he shook my hand goodbye. Like a boss. Then I took a CaBi back in my topcoat. Sick.

This is usually my go to jewelry place. I brought in a watch they couldn’t fix but referred me to Afram around the corner. I admire their honesty and genuine customer service. Other places I went to said they could do services and ended up ruining my watch because they didn’t know how to fix it.

I love this place! I had read the reviews, but decided I needed to stop by to have new batteries put in several watches. While I waited, they checked the strength of the batteries in each watch. One did not need a new battery, so it was given back to me. The others were replaced along with a new watch band. This took no more than 15 – 20 minutes. A silver chain to be soldered was left overnight, and I received a call the next morning to tell me that the work had been completed. I would definitely recommend Bensons Jewelers to others!

I read the great Unilocal reviews and went to get my engagement ring re-​sized to make it smaller. The ring is unique and non traditional and the band was 18K gold and had a slightly matte finish. It also was a unique shape, thicker in the back and thinner near the stone. I asked when I dropped it off if they would maintain this and he told me the re-​sizing doesn’t alter the shape of the ring/​thickness of the band. They did the re-​sizing in one day and yes, it was only $ 50 but totally altered the color and look of the ring. Ken said he didn’t notice it although there is clearly a spot that is a completely different color (see photo) and the thickness of the band is completely altered and uneven. Plus the ring is still too big! They did offer to fix it but I do not want them to continue to mess with the ring, we are already worried they messed with the value by adding something to the gold. Instead they quickly gave me a refund. We now have to beg the designer to restore the ring to its original state, which could take months and more money. I do not recommend this place if you have a non-​traditional engagement ring. They were careless with it and clearly did not appreciate the significant changes they made to it.

Bensons Jewelers provided me with premium service today. I’ve been needing to replace my watch battery for several months and finally decided to get it done. I walked in and was greater by two gentleman and they replaced my battery in less than 5 minutes. I’ll definitely be back in the near future for my jewelry needs.

Saw the reviews on this place and decided to come here, mainly because they offer same-​day ring sizing (on Tuesdays & Friday’s) for $ 50! And not to forget, many jewelers don’t do that in this area. Customer service was of excellent expertise. He saw my finger and right away knew what my finger size was– that’s a true sign of years of experience! Anyway, very happy with the job they did. They attended me quickly and understood my time was limited, so they had that thing ready in 2 hours! :D really happy with the results and will be coming back with my husbands ring to get resized.
I definitely recommend this place :)

Tried to change the battery on two watches (which I had done before but couldn’t this time.) They changed out the battery on my Gucci watch in 5 minutes for just $ 15. My Tag watch was one of those dive-​proof ones that are impossible to open (like I dive, ever?) and their jeweler was out for the day, so I was asked to stop by in 24 hours to pick it up. I did, and this one also cost me $ 15.
I will definitely be back. These guys are very nice, professional, and reasonably priced for watch battery changes. So happy to have found them!

Friendly, helpful, reasonably priced and the opposite of pushy… just what I want from a store. I originally went last year to have a 10-​year old women’s TAG diver’s watch sent in for refurbishing. It came back in perfect condition, but after a few months, the watch began behaving erratically then stopped altogether. I eventually stopped back in and they cleaned the contacts free of charge and the watch worked again for several months, then stopped again.
When I took it back again, they replaced the battery for free and it’s good as new. The also inexpensively replaced batteries in my other 15 year and 25 year old dive watches without pressuring me to buy a new watch (which I probably should, just need to get over my attachment to my old watches) though they happily spent time showing me their very cool Blackout series from Luminox.
After reading through all of the reviews here, I felt that there are essentially no mediocre reviews, an overwhelming number of good/​excellent ones, and only a tiny handful of bad ones that seemed to be by people who were very stressed out but that Benson’s made every effort to make them whole. I will be taking my business back to them and recommending them to my friends and colleagues.

Ruined my fiancé’s wedding band the day before we left for our wedding.
Botched the engraving VERY badly and said «they didn’t notice» clearly visible with naked eye. This points to sloppy, careless work; I am aghast that their engraver then the manager thought this was passable. The 1 in 13 is a 7!
Do not use this jeweler.