Bank of America

I am not kidding: When I reported fraudulent activity on my account yesterday and said that I was, «Sick of this happening,» because it was the second time our card number had been stolen (and used around the state within minutes of being stolen), the bank representative actually said this: «What? It hasn’t happened since December 2013.»
Like our not being financially devastated had been so long ago that our complaint was unreasonable.

This is an architectural gem! I first read about this bank (as well as it’s adjoining PNC bank) in an AIA (American Institutes of Architects) book about DC buildings. So I was very excited when I was approaching this place and remembered I needed to stop in a BofA. The building is beautiful inside and out. There are beautiful ceilings. Take the time to look up and look at the detail that has gone into
Of course, a bank comes down to its customer service so I can’t leave that out. The teller that I went to provided me with fast service. She was fast throughout the transaction. Also, she was friendly and informative. I was commenting that Pennsylvania Ave was closed in front of the White House. She went on to explain why that would happen, the frequency, and when to check back.
So the next time you are by the White House come here for your banking needs.

***UPDATE 2008.06.10***
Exciting news! They finally have those card swipe machines at every teller booth where you can swipe your debit card and your account information automatically pops up on the screen. This makes it much easier than having to give them your name or account number. However, this will only work with check/​debit cards, not credit cards.
***
This is a huge bank. The ceilings in this place are like 50 feet high and I think the entire interior is made of marble. Ok well I haven’t inspected the materials that carefully but it’s like stepping into a really nice museum. It’s a really historic and stately building. It might not seem like much from outside, but the inside is beautiful.
Maybe as a result of their lovely working environment, the tellers and staff here are possibly the nicest group of BoA workers I’ve ever encountered. Good customer service and lots of teller booths.
It’s the big stone building on the corner of Pennsylvania and 15^th, across from the White House. There are entrances on both streets and an outdoor ATM (unfortunately only one) on the Penn side.