Austrian Airlines

Terrible terrible terrible customer service!!! Should not deserve even one star. I was verbally insulted by the ground staff twice, at different departments, went through tedious complaint procedure, and did not receive any satisfying answers.
Really sorry for the flight crew, all their good work was destroyed by their team members.

Austrian’s business class is amongst the best in the world. I had an excellent steak paired with a surprisingly good Austrian red wine that was better than most I had at high end restaurants. Sampling the delicious desserts from the desert cart was another highlight and the flat beds were comfortable enough to get a good nights sleep. The ability to bid on business and get it for a reasonable price is a clever idea. Even in economy, the food is excellent, the staff is professional. Austrian has a reputation for being on time. I wish they had a direct flight from Vienna to San Francisco so I can take them more often to Europe.

Terrible customer service and it seems like they never have control of any situation.

Austrian Airlines DO NOT care for well being of people on board or when any issues arise they refuse to assist.

DO NOT FLY AUSTRIAN!
I purchased a round trip airfare ticket with Austrian Airlines.
At some point I was notified that my return ticket had the first flight (the starting flight of the trip) was canceled.
On the phone Austrian Airlines said that there is nothing that can be done and suggested that I purchase another ticket for my return and only hope for a refund on the portion of the itinerary that was canceled by the airline. That was terrifying to hear because it would mean that I paid for a trip that I will never get to use and that I will only be reimbursed partially for one small distance flight out of 3.
After continuously calling Austrian Airlines in hope of a different resolution (because I found this one unacceptable), I was given 2 totally unacceptable flights to choose from that included traveling on Christmas day or with overnight layaway AND airport change in New York from JFK to LaGuardia. Now the ticket that I purchased was more expensive than this alternative: it had no overnight layaway and it had no airport change. I could have gotten a ticket like that for a much cheaper price. So I denied the offer and I said that I am expecting to be given something that has the same standard as the ticket I paid for. The Austrian Airlines representative couldn’t come with another alternative the would have the same standard and fit my schedule. In fact I wasn’t given ANY other alternative. I looked for my passenger rights and on the official Austrian Airlines website it states that in case a flight is canceled for any other reason than my own request (so is an involuntary flight cancellation) I am entitled to another flight that is like the one I paid for +/​-​3 days from my travel date or at a later convenient time. I told this to all the representatives that I spoke with. None of them cared and none of them seemed willing to follow Austrian Airline’s OWN policy and passenger rights. My rights were written in plain understandable letters and yet absolutely no representative cared or showed willing to respect them.
In the end I was forced by Austrian Airlines to pay for my own rebooking of the return flight even if I already paid for a return flight and that one was canceled by the airline.

The attendant made me check my luggage despite the fact that I wanted to carry-​on; the claim was that it wouldn’t fit but there was plenty of room. And then they missed putting the bag on my flight and the next one to my destination. Still missing a bag two days later
The bad tasting coffee seems like a minor offense now.
First and last time on Austrian Air for me.

DO NOT FLY AUSTRIAN AIRLINES. They booked me on a flight from Tel Aviv due to arrive in Vienna at 9:15AM and my next flight at Budapest scheduled for 9:45am. First, my plane landed at 9:33. I then have to go through passport control and security. I get to my gate at 10:05am and missed my flight. I go to customer service and the next flight is not for 8 hours. They book me on another connecting flight so not I have to taken an extra plane and still arrive 6 hours late. On the plane, I had asked the flight attendant if I could exit the plane first so that I would have a chance of catching my flight and she refused. She basically said I shouldn’t have had such a short layover because it was impossible to make it (HELLO? AA is the one who made the flight — how was I to know that they don’t give enough time and I must override their system??? — also, other airlines do let people with connecting flights exit the plane first, just not AA apparently). Then, when I go to rebook, I mention to the women that I didn’t have enough time and she says «Our airport only takes 30 minutes, that is how long we plan layovers». I say that even from the time I landed rushing to the gate it still took me 32 minutes and she doesn’t respond. Then, after she rebooks me, she gives me a 4 Euro voucher. That is about $ 5, and water here costs more than that. So basically, if you fly AA, expect to miss your flight, receive no sympathy and get an almost worthless voucher.
AA = Asshole Airlines

I don’t even want to give a star if I have other choice. They suck.
My friend can’t change the date to flight back home and can’t reach anyone. By the way, their DC office phone # is not even working.

Alright, listen up: Austria airlines majorly SUCKS! There customer service reps keep rereading the policy over the phone. If I wanted to read the policy I would. Customer call to receive service!
Yes, my bad I bought a non-​refundable flight but, I could not control the fact that my tour got canceled due to political unrest. There was an option to change, which would cost around an extra $ 600 (for the same destination 6 months from now). But, get this I can only change to go to the same destination because they only fly to Vienna from Los Angeles.
I begged and pleaded and even screamed at the end (which I apologize for). They refuse to escalate my request to someone who could help me. No, they just refused to escalate period. «You made the decision to purchase the ticket and now you have to follow the terms of the ticket.» WORST AIRLINE CUSTOMER SERVICE ever. I’m actually scared of what the service will be like on the plane now.
I have tried contacting them by email, phone, social media, everything… but they refuse to help. And get this, I had to have a back and forth conversation with them on their facebook page comments b/​c they wouldn’t pick up the phone or email me. No, I had to post and receive all their comments publicly because I had no other option.
I have never done business with anyone so inconsiderate and lacking in my life. Suffice it to say I whenever I speak about travel with anyone I will be slipping in a nice «and make sure you don’t book on Austrian.»
Thanks but no thanks.

Best airlines to fly to Europe! Bonus points for the chef and massage therapist on board. Austrian Air makes your destination an enjoyable one.

This is the airline that started my trip — and it was a very disappointing beginning. The short and skinny: 2 hour wait on the tarmac to wait out a thunderstorm putting me in Vienna 20 minutes before my connecting flight to Zagreb which I just made in the nick of time, but my bag did not. So checked bag was eventually deposited later in the afternoon at my hotel in town. Great! Flight attendant was very standoffish not wanting to actually hand me my beverage or wanting to take away the cup when I finished. The seats were pretty close together in economy class, and from the looks of it, not considerably nicer in business or first class. The food was decent though. One can stand to do much better flying to Europe, ahem Air France, but my flight was free so I can probably expect some bumps with that.