Artisan Lamp

This is not a review about the store. This is a review about the store’s policy of spamming. STOP SPAMMING PEOPLE.
Artisan Lamps continues to send spam advertisements to 3 of my email addresses that they must have found from Houzz, Pinterest, or some other architecture and design website. I’m in a different state, never purchased anything from them, never requested to be on a mailing list. Even after selecting «unsubscribe from mailing list» they continue to spam me.

Wow, great help and customer service today. I am an electrician and installed a chandelier for one of our clients. A piece broke during the installation and our client was having a dinner party that evening. I stopped by Artisan Lamps and was met with a big smile and a solution to my dilemma. Words cannot express how thankful I am for their help, expertise, and professionalism. I will recommend them to anyone who is looking for a great place for their lighting needs. Thanks Artisan Lamps for your help today!!!

Wonderful service for lamp repair. I walked into this high end store, surrounded by thousands of $$ worth of antiques with my little broken lamp. The gentleman at the desk treated me as if I was standing there with a Lalique. They fixed my lamp immediately for a very reasonable charge.

I went in looking for several replacement glass lamp shades for three cast iron floor lamps that I have been refinishing. The two older men were unbelievably rude to me after I waited about ten minutes for someone to help me, then told they do not sell any of the thousands of stock shades on display… when I asked where I could expect to find any — he told me online but that they are really hard to find. Not once did they offer to help repair my lamps or even ask if I needed help. Zero customer service. Also, the most ridiculously overpriced and cheaply refinished lamps for sale strewn about on some tacky pedestals. This place is a joke!

A truly amazing local business for lamp repair. Can I give them a sixth star! They have beautifully repaired several pricey lamps and a chandelier for me over the past year. The work was done quickly (usually the same day), perfectly, and at a very fair (even low) price. A mover carelessly damaged my chandelier and within a few hours they had it repaired, rewired, and hung even though a new electrical box to take its weight needed to be installed. This level of service is beyond my wildest expectations. They have an interesting, mainly vintage selection of lamps that also seem to be very well priced. I only wish our taste in lamps were a bit more compatible (please stock Christopher Spitzmilller, Hwang Bishop, Visual Comfort) and I would buy all my lamps here as well.

I bought my ten-​year old Pottery Barn lamp in for repairs on Friday. I had it back in 24 hours and it was not only repaired — and for a pittance compared to the cost of a new lamp — it was improved. The dimmer had failed. They replaced it with one that could be detached from the lamp; now I can plug the lamp directly into an outlet or plug it into the new dimmer and let that be the connection to the outlet. They treated my $ 150 lamp like it was a pricey item from their own stock. If I am ever in the market for really high end lamps, I know where I will shop.

Heming an I had very different experiences. I called to learn they had my part, arrived and was given the part with words of wisdom. I’d go back in a flash.

I highly recommend Artisan Lamp! I needed a specialized lamp part, and couldn’t even find it on the Internet. They knew immediately about it, and were able to find one for me that they had in-​stock. These guys are THE place to go if you need a lamp repaired, or if you buying a new lamp. Great store…

Came in to get a lamp repaired and the owner did it within minutes. Now works even better than it did before. Wonderful, kind service and beautiful lamps. I would highly recommend.

Artisan is a great store, both to shop for antique lamps, chandeliers, and table-​top statues and to have lamps repaired. Today my wife and I brought in a lamp that we had purchased through Ebay that had been damaged in shipping. The owner said it was a simple repair, fixed it right at the counter, and refused to take any payment. I wouldn’t expect to get all my work done free, but it was a wonderful experience.

I agree with Susan who wrote, «finally a place to fix a amp in DC!!» This morning I had a really good experience there. I have a heavy floor lamp that wasn’t working and was told to bring it around to the alley in the back of the store and Artisan sent someone out (in the rain!) to take it in. When the owner examined it, he said it only needed a new socket and I should wait for it. Within less than 10 minutes the lamp was fixed and the fee was very reasonable. I will certainly go back. Highly recommended.

Wonderful experience, would highly recommend a visit!

Finally — a place to fix a lamp in DC !!! No more trekking to VA or MD. A local hardward store recommended Artisan. They replaced the socket within 1 ½ hours for $ 20 — and were very nice, to boot. Highly recommend them and worth going in just to walk amongst the gorgeous lamp collections.

Love looking around at the cool old lamps in this place. Plus really nice selection of end tables. Lovely!

I called to see if he had a part in stock, and he said to come on down and pick it up. When I showed up with my lamp, he suggested that he could fix it for me for $ 200. I said it was not a tough job and I’d just like to get the parts, at which point he refused to sell them to me. Dishonest and greedy. Watch your wallet if you deal with these folks.

I have an old lamp that fell and snapped when I moved. I had numerous people tell me it was a lost cause because the piece was either stuck into the lamp with a bolt or it was welded in. Because the lamp is an antique I decided to see if it was worth fixing so I took it to Artisan Lamp looking for an estimate. (I had called ahead to make sure they were open and willing to give me an estimate). They quoted me $ 20 and said I could wait or come back in 45 minutes. When I returned I asked about lamp parts because I had another lamp’s switch come off. They gave it to me for free!!! While these guys specialize in high end (signed original bronze figurines for thousands of dollars, rare lamps for the same) they also are a pleasure to work with for the more common man or woman who just needs help with the lamp that makes their living space work. Highly recommended!!!