Alamo Rent A Car

Impossible to find location in Union Station. We weren’t in the best of moods, since there were Metro problems and we’d had to walk from the previous station.
The Alamo location was eventually spotted, after following misleading signs — you want to head straight into the station then immediately upstairs, not follow to the right.
Thankfully the car check out was extremely fast and no one else was in line despite the throngs below waiting for Amtrak.
The car was very budget as expected, however the tire pressure alarm was on, and all 4 tires visibly needed air. I had initially attributed this to the cold temperature, however the situation didn’t improve, so I had to put air in at a gas station later, and the pressure gauge showed well below nominal. This is a basic safety check, so shame on Alamo for not doing this.
Fortunately return was easy, but mention of the tire pressure was shrugged off.

I booked a car online through
, got a great rate and was told I would pay when I picked it up. Received a confirmation email that told me the same thing. Everything seemed normal and ready to go.
I showed up at this location and saw a sign sitting on the desk that said it would not accept payment in the form of debit cards UNLESS I had a roundtrip train ticket. What?
Despite debit cards obviously working (as they do for people with train tickets) I could not use mine. As I do not have a credit card (but my parents did, who were willing to let me use it — which was also denied because they needed something tangible they could swipe at their desk), I spoke with the manager, who just kept trying to convince me that the no debit card thing was mentioned online and in my confirmation email — it was not.
I’m sure they’re kind people, the rates seemed great, but this fact is CRUCIAL for people to know before showing up ready to go on a trip and suddenly finding themselves without a car. I found out Budget took debit cards, so I booked one with them instead. It was a lovely experience and they had no problem at all taking my card.

We had bags that had some dog hair on them, yet no dog in the car. We returned the car and were charged $ 250(!!!) for cleaning. We agreed with Wendell «Cory» Dixon, this location’s manager, to pay $ 70. He said he’ll make a note of it on our file. Two months went by, he said he never said that and asked for the recorded conversation as a «proof». Never again I will rent with this company.

At this location, the 2 reps I worked with were VERY nice and accommodating. I will def revisit. I was also given clarity on directions to returning the car since the entrance to the parking garage is hard to find.

This is the second time we rent a car from Alamo. The price here is relatively low compared to other companies. The car is OK with 12 000+ miles in total. It will be even better if they can give us a free upgrade, which was the case for our first time rent in LA.

This location appears convenient for locals, but rates are typically much higher than the airport. Not to mention, Alamo allows each counter to make their own policies-​this counter has quite a few strange restrictions that they don’t have in writing. If you like gambling with your credit card and the idea that you might not actually receive your prepaid car, by all means this is your place. If you value honesty, honored commitments and mutual respect, go elsewhere. This counter make its obvious why Alamo abandoned its Drive Happy motto.

I live in the area and just needed the car for a few days for errands. I got in and out in a matter of minutes and the customer service was great. Was having a bad day and the agent took the time to be patient and even upgraded me.

I’m standing at the Alamo rental car desk with the most unpleasant and rude agent named Dolly. I prepayed and prechecked in for my rental online expecting to have a very easy car pick up. Not the case! Upon checking in I was told I needed the original credit card that the reservation was made with… even though the car was paid in full. I didn’t have the cc on me that I used to pay for the car. I asked if I could cancel my reservation and rebook it with the visa debit card I had on me. Dolly rudely told me that I could do so but I wasn’t getting a refund from her. I told her I would work it out with Alamo for a refund and I wanted to rebook a car. I gave her my debit card and then she tells me I need to have a round trip Amtrak ticket to use the debit card. Unbelievable!!! This is the absolute worst service I have ever experienced. I usually book thru Budget but I went with the cheaper price at Alamo. I got what I paid for… a subpar experience.

Really hard to locate. When you’re facing union station from Massachusetts, follow signs for the parking garage to the right. Once you’ve followed those signs, eventually there will be signs for rental cars. It’s convenient though as alamo didn’t charge me extra for returning my car to this location instead of the airport Dulles

What a mess! I chose a pre-​paid plan for gps and initial fuel and returned the car without any problem. But they additionally charged me 250 $. It was even twice more than the rental fee! I asked the guy who charged me to re-​check it and turn my money back. But he even didn’t know why he charged me that money. So I had to walk down to the main office to ask my money back, and they found that it’s recorded that I hadn’t return the gps. That was totally non sense. The guy upstairs took the gps on one hand, and charged me for not returning it on the other. You should be patient enough to deal with these guys.