A A Towing

They were pleasent despite towing my car. Not there bad! Car wasn’t damaged.

Service from the dispatcher was horrible
Driver was great
I’m including the awesome driver but if you need a tow you’ll need to call and speak to the dispatcher.
I called requesting a flat bed tow truck due to front end and tire damage to the car being towed. A truck shows up with a nice driver to drag my car on one tire. I apologize but insist that the one tire is not sufficient and that the rim with no tire would get destroyed on the asphalt. The company is called again and I’m told that one tire is good enough, «It’s no problem» he says over and over. I insist on a flat bed. He says it will take a long time. I understand It’s not a problem to him, it’s not his car. I let him know that I’m fine with waiting.
3 hrs pass and I’m still waiting on an ETA.
I call back, the same guy answers. I ask him about the flat bed ETA. He acts surprised to hear my car is still here. Then says a truck will be out in 30min.
I call back to the same guy and verify It’s a flat bed, describe the loss of the front tire. The guy laughs and says I had my chance the first time a truck came.
He should have just said I don’t have a truck capable of moving your car. He was pretty rude about my refusal to have my car carried on one front tire. He was rude to the nice driver who HE sent to my house after I explicitly said it can’t be simply lifted.
Then he tried to waste my whole day by saying a truck was on It’s way.
Jokes on him. My home is awesome and it’s raining so I have no where to go. I hope the driver gets hired at a company that respects its employees. Driver gets 5 stars. He was nice, quick and professional. I heard the dispatcher, he gets no stars. The owner should fire him and hire an intern or a chicken with some manners.